25 responses to “MS09-065 causing problems”

1. 

   Jeff Miller November 13th, 2009 at 11:07

   Good call on the patches. I wish I had read your site BEFORE I installed the patch. My Vista Ultimate 64 will not restart after installing the latest round, and all my system restore efforts have failed. *SIGH* Well I had ordered a new 1G hard drive and have my Win7 sitting here ready to go. But I wasn’t ready yet. Hard drive won’t be here till Monday. Now my cousin has brought me her Dell laptop w/Vista Home which I had just rebuilt for her. Guess what it won’t do either…. *ANOTHER SIGH*

2. 

   woody November 13th, 2009 at 16:37

   Jeff -

   Gad. Sorry, mate… Black Tuesday problems generally don’t affect many people, but I’ve found it’s always much, much smarter to wait a while and see if other people are having major problems. This one’s a classic.

3. 

   Chad in Fort Worth November 13th, 2009 at 23:26

   Wow, I just confirmed the same problems with a client of mine. I’m an IT consultant and my client called me with a problem. Once he would log in with his un/pw the computer would display his desktop icons, etc. but would be semi-whited out with an hour glass and would lock there. I rdp’d to the server and tried to rdp to his XP client workstation but couldn’t. My client logged into the station this time with the admin un/pw and received the same. From the server I remotely accessed his services and disabled the nvidia video driver service (thinking that was probably the problem). Rebooted, but I still could not rdp. I then looked into his event manager again and noticed an error with RDPDD.dll. I researched and found this regarding this RDP issue:

   **********************
   The problem is with the size of the session image space. The session image space is shared by the display drivers and printer drivers. If the sum of the drivers (rdpdd is an additional display driver) gets too big then there is no room left to load.

   If you increase the size of the session image space then you can run remote desktop.

   Add the following registry key:

   [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management]

   “SessionImageSize”=dword:00000020
   *************************

   (I had to edit his registry remotely from the server’s regedit program)
   This worked! and now I could RDP to his workstation. I Rdp’d to it and executed a system restore back to this morning at 6:55am.

   The system restore worked but now after reboot I was again unable to RDP. I performed the remote registry trick above (of course the system restore rolled back my previous edits).

   Once I Logged back into the workstation I noticed that the Windows Update shield was now showing. And, what do you know! the update was for MS09-065 (kb969947 titled “Security Update for Windows XP”)!!!
   What are the chances that I’m going to install this!?!? LOL!

   At this point I googled “ms09-065 problem” and your site was at the top!

   Thank you AskWoody.com!

4. 

   wiliam November 14th, 2009 at 04:34

   how long do you expect for us to start patching again.

5. 

   wiliam November 14th, 2009 at 04:40

   Hello I have a Toshiba Satelitte laptop and I am to the point where it wants me to install SP3, and it says that it is missing a file, so it wont finish installing right. Have any suggestions.

6. 

   Yuhong Bao November 14th, 2009 at 14:45

   Well, I know a lot about Windows debugging, so I could try debugging the problems using maybe MS’s kernel debugger, and if it did turned out to be a security update problem, use MS’s no-charge security update support to ask for a hotfix to fix it.

7. 

   woody November 14th, 2009 at 19:42

   Wiliam -

   SP3 of what?

8. 

   woody November 14th, 2009 at 19:43

   Wiliam -

   Unless there’s a really bad patch (see MS09-065), Microsoft almost always gets its act together by the end of the month. That’s when I usually start taking a hard look at the battlefield casualties and try to make an educated guess about the safety of installing for most people.

9. 

   woody November 14th, 2009 at 19:45

   Chad -

   Happy to be of assistance!

10. 

    wiliam November 15th, 2009 at 01:13

    Hey Woody I meant Service Pack 3 (SP3). I have XP on my computer, and it stops installing SP3 half way through.

11. 

    woody November 15th, 2009 at 06:17

    Wiliam -

    Ah, Windows XP SP3. Now I understand…

    First step is to check Knowledge Base article 950717 and make sure you’ve done everything you need to do in preparation. If that doesn’t work, tell me what error message you get.

12. 

    Tarquin November 16th, 2009 at 20:33

    When Microsoft produces a ‘fixed’ version of MS09-065/KB969947, how will those of us who ‘hid’ it in Windows Update know that what we are now being offered is the new, improved, version – or just the old one which has been unhidden (as quite often happens – Silverlight, anybody?) by a devious Microsoft?

13. 

    wiliam November 17th, 2009 at 22:48

    Ok Woody I have 3 updates that want to be installed they are

    kb973565
    kb905866
    kb890830

    And I also have the kb969947 which is the bad one, I was just wanting to know if it is ok to go ahead and install those other three patches. I have windows vista home basic.

    Thanks.

14. 

    EP November 18th, 2009 at 02:04

    So far, I’m happy to say that the MS09-065 (KB969947) patches have NOT wrecked my XP SP3 and Vista SP2 machines as most of them are using Intel graphics chips, not the affected nVidia and ATI graphics cards.

15. 

    woody November 18th, 2009 at 07:49

    Wiliam -

    Nope, hang tight. We’re still at MS-DEFCON 2. It frequently takes several weeks for the big problems to shake out.

16. 

    woody November 18th, 2009 at 07:50

    Tarquin -

    It’s unhidden – it comes back up for installation.

17. 

    wiliam November 19th, 2009 at 08:16

    Woody what did you mean when you said (The other group says the patch clobbers RDP on WinXP machines.) What is RDP stand for?

18. 

    KD November 19th, 2009 at 23:19

    As Eve said to Adam…..Doesn’t an APPLE look good now?

19. 

    woody November 20th, 2009 at 04:42

    Wiliam -

    RDP = Remote Desktop Protocol. It’s a way for one Windows PC to take control over another. If you’ve never used it, don’t worry about it.

20. 

    JL_Francis November 22nd, 2009 at 09:08

    MS09-65 nearly hosed my HP with an Nvidia card that is running Vista Premium. The system hung on restart & I was only able to recover after fixing disk errors and using system restore. For a while it looked like I would have to restage the system. I can’t believe that Microsoft did such a lousy job testing this patch. No more automatic updates for me.

    To add insult to injury, our family Xbox 360 died a day later with the dreaded red ring of death (RROD) and I was informed that I will have to pay to fix it. I am left with a brick that cost me ~$400 three years ago unless I shell out another $100. No thanks.

    MS reminds me of another (fallen) giant – GM. Their market share is theirs to lose unless they can get their act together on quality.

    All the buzz about innovation doesn’t mean a thing if you have lousy quality processes.

21. 

    Santosh Poojari December 2nd, 2009 at 12:08

    Hey ,

    I wan’t to know if we can go ahead and install all the NOV patch i.e MS09-063, NS09-064, MS09-066, MS09-067, MS09-068. excepet MS09-065.

    Please let me know ASAP.

22. 

    woody December 3rd, 2009 at 21:15

    Santosh -

    Yes. Precisely.

23. 

    Santosh Poojari December 4th, 2009 at 11:21

    Woody Thank you for your reply.

    Also FIX for MS09-065 is only to update the ATI or NIVIDA display driver from SAFE mode.

    Also is there any small known issue for other NOV patches.

    Can u please verify report given by UK website about black screen of death due to NOV patch (Link: http://www.prevx.com/blog/141/Windows-Black-Screen-Root-Cause.html). Is this is a true statement. Also have you find anything from your side of any black screen issue(neither i found it on my test bad)

24. 

    woody December 6th, 2009 at 05:27

    Santosh -

    The Prevx report is 100% unadulterated bull. See my article on the subject.

25. 

    Santosh Poojari December 8th, 2009 at 12:44

    Woody,

    But i have read article were “KB976098″ along wid Windows defender latest creating an issue of black screen. I have not tested both the pacthes in my test bed so i am not sure of it.

    Also Prevx report was merely for causing panic among the MS users. Thanks to Prevx for admitting it.

    any ways woody u were very much helpful for clearing my doubts.