2 responses to “November 2009 Black Tuesday”

1. 

   Bob Parks November 12th, 2009 at 19:45

   Hello Woody,

   Thinking that difficulties I am having with Outlook 2003 might be patch related I called the 866 number that SANS provides.

   Nothing you have ever said captures the essence of Microsoft. Two of the voice mails say “We Would like to Advise.” The legal department must be writing scripts.

   After pressing a lot of buttons I think I was close to the office that works with problems involving patches. That office voicemail said that they were closed and I should call back during normal business hours. No one at Microsoft has the intelligence to “advise” the Time zone and the range of hours i.e. 8 a.m. to 8 p.m. Pacific Time or 9 a.m. to 5 p.m. central time.

   Be well

   Bob

2. 

   woody November 12th, 2009 at 20:15

   HA!

   I hear ya. It’s funny because the people who do the key validation are always helpful and effective. Wish I could say the same for the rest of MS support.