Hotmail “Reply” does not include the text of the incoming message @ AskWoody.com

Hotmail “Reply” does not include the text of the incoming message

Posted on February 8th, 2010 at 07:38 woody 19 comments

A friend of mine just wrote with an interesting problem:

I use Hotmail. Up until a week ago, when I forward, or reply, the original text in the incoming email shows up in the new email I’m about to write. Suddenly, last week, the text area on any email I wish to reply to, or forward, is blank! Any attachments are there, but no covering text.

Ends up that Roger hit a bug in Firefox 3.6. There’s a discussion about it on the Firefox support forum. Looks like you have three options: go back to version 3.5.7; use IE for your Hotmail; or wait for Mozilla to fix the bug.

Other Hotmail reply include message
19 responses to “Hotmail “Reply” does not include the text of the incoming message”
1. L. Hancock February 8th, 2010 at 10:40
  
  I think that should be Firefox 3.6 and 3.5.7 respectively.
  
  Cheers.
2. ado February 8th, 2010 at 10:49
  
  are you sure about those FF versions 5.6 and 5.57
3. woody February 8th, 2010 at 14:39
  
  Ado/L -
  
  OOOOOOPS. I’ve been struggling with a bad head cold for the past two days. I think I left my brain in bed. Thanks for catching this..
4. keith February 8th, 2010 at 16:54
  
  squirrel mail from Plusnet works fine with 3.6 when sending a reply
5. sanda February 8th, 2010 at 20:58
  
  I send your head cold some virtual chicken soup, Woody. Ques.: Firefox keeps saying 3.6 is available, when I post the home page, and no longer say it’s beta, BUT, I’ve not yet been prompted nor has it installed automatically, like previous. Is it still beta? Why not auto update from Mozilla Firefox of 3.6 yet?
6. Ian February 9th, 2010 at 05:42
  
  I found that uninstalling and reinstalling 3.6 (without uninstalling all the user files and extensions)solved the problem. It only seemed to be an issue on my PCs for the particular user account Firefox was updated from.
7. woody February 9th, 2010 at 05:53
  
  Sanda -
  
  FF 3.6 is out of beta. To get it, click Help, Check for Updates. No idea why FF hasn’t notified you yet.
8. Bobby February 9th, 2010 at 06:26
  
  I went back to 3.5.7
9. sanda February 9th, 2010 at 07:14
  
  THANKS! I did and got it. Very odd that it did not notify me. So far, seems OK…this was my first stop after install…
10. Carl February 11th, 2010 at 15:00
  
  It seems like whatever “bug” in FF causes this shouldn’t actually have this result. GMail doesn’t do it, and I don’t have trouble with fields populating on any other website.
  
  Also, I am using Opera, not Firefox, and still have this issue.
11. EP February 12th, 2010 at 06:32
  
  weird Hotmail problem.
  
  not a problem when using Google Chrome 4.0. Hotmail’s Replay and Forward buttons work correctly and include the incoming message text.
12. EP February 13th, 2010 at 01:01
  
  I’ve just tested my Hotmail email with Firefox 3.6 under WinXP SP3 and I do NOT get the problem. strange that other people who have FF 3.6 installed are experiencing it a few days ago but I’m not getting the problem.
13. rc primak February 13th, 2010 at 04:41
  
  Also not a problem with Yahoo Web Mail. I’m not sure this is an actual Firefox bug, any more than I am sure the Personas vs. Themes issue is truly a bug.
  
  It could be Hotmail or one of its scripts interacting incorrectly with the new Firefox version. I’ve seen things like this happen before when Firefox, or its Java plug-in, were updated. Web Mail went nuts for a few days or a couple of weeks, then the web mail site operators updated their scripts, and everything returned to normal. Maybe this will happen here.
  
  Certainly, the behavior of Firefox has changed in many, mostly subtle ways this time around. But beyond that, I don’t see any major bugs so far.
  
  My own Personas issue was probably a misconfiguration resulting from me not following the rules and avoiding trying to use third-party themes with personas. That’s not quite in the Release Notes, but something very close is there.
14. Carlos May 8th, 2010 at 10:46
  
  this link fix the bug..
  
  Work fine with me.
  
  http://support.mozilla.com/pt-BR/kb/Blank+messages+in+Hotmail
15. Jill May 28th, 2010 at 05:16
  
  I’m using 3.6.3 and it happens! I can’t forward intereting job ads to a buddy! This is urgent, please!
16. Scribly July 2nd, 2010 at 00:52
  
  3.6.6, problem still exists
17. mlswr July 16th, 2010 at 18:23
  
  Click on View in the menu bar, top left of Firefox browser page then mouse over Character Encoding then click on Unicode(UTF-8)even if it is already selected. It’s not a fix but it recovers the page.
18. mlswr July 16th, 2010 at 18:37
  
  Sorry I made a mistake you need to click on reload first, follow the instructions below.
  
  Click on View in the menu bar, top left of Firefox browser page then click on reload then mouse over Character Encoding then click on Unicode(UTF-8)even if it is already selected. It’s not a fix but it recovers the page.
19. John July 28th, 2010 at 10:44
  
  rc primak could be correct – it might be more of a problem with Hotmail than with FF.
  
  I was having the above problems, but Hotmail has just been upgraded and so far, I’m no longer seeing the above problems.
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