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  • Win10 March cumulative update KB 4013429 breaks display of forms in MS Dynamics CRM 2011

    Home Forums AskWoody blog Win10 March cumulative update KB 4013429 breaks display of forms in MS Dynamics CRM 2011

    This topic contains 116 replies, has 12 voices, and was last updated by  PKCano 2 weeks, 3 days ago.

    • Author
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    • #101209 Reply

      woody
      Da Boss

      It looks like we have a solution. GT writes:
      <p class=”MsoNormal” style=”margin: 0cm 0cm 6pt; line-height: 15pt; font-size: 11.5pt; font-family: ‘Times New Roman’, serif; color: #222222;”><span lang=”EN” style=”font-size: 11.5pt; font-family: ‘Segoe UI’, sans-serif; color: #303131;”>We logged a Premier Support ticket with Microsoft and they were very responsive.<u></u><u></u></span>

      <p class=”MsoNormal” style=”margin: 0cm 0cm 6pt; line-height: 15pt; font-size: 11.5pt; font-family: ‘Times New Roman’, serif; color: #222222;”><span lang=”EN” style=”font-size: 11.5pt; font-family: ‘Segoe UI’, sans-serif; color: #303131;”>During a remote session, they confirmed that data was being returned from CRM server side when clicking links, but it just wasn’t displaying.<u></u><u></u></span>

      <p class=”MsoNormal” style=”margin: 0cm 0cm 6pt; line-height: 15pt; font-size: 11.5pt; font-family: ‘Times New Roman’, serif; color: #222222;”><span lang=”EN” style=”font-size: 11.5pt; font-family: ‘Segoe UI’, sans-serif; color: #303131;”>The issue is caused by inproper CSS.  Modifying the height attribute of CSS allowed the data to be displayed successfully during the remote session.  The suggestion was to change one line in CRM’s global.css which fixes the issue across all interfaces.<u></u><u></u></span>

      <p class=”MsoNormal” style=”margin: 0cm 0cm 6pt; line-height: 15pt; font-size: 11.5pt; font-family: ‘Times New Roman’, serif; color: #222222;”><span lang=”EN” style=”font-size: 11.5pt; font-family: ‘Segoe UI’, sans-serif; color: #303131;”>Since then, our CRM developer has figured out that the issue goes away if you the following line to global.css.aspx:<u></u><u></u></span>

      <p class=”MsoNormal” style=”margin: 0cm 0cm 6pt; line-height: 15pt; font-size: 11.5pt; font-family: ‘Times New Roman’, serif; color: #222222;”><span lang=”EN” style=”font-size: 8pt; font-family: ‘Segoe UI’, sans-serif; color: blue;”>table.ms-crm-Form-Layout span[type=”subgrid”] {position:static !important}</span>

      [See the full post at: Win10 March cumulative update KB 4013429 breaks display of forms in MS Dynamics CRM 2011]

      • This topic was modified 3 months, 2 weeks ago by  woody.
      • This topic was modified 3 months, 1 week ago by  woody.
      1 user thanked author for this post.
    • #101221 Reply

      anonymous

      no issues here, please stop fake news.

      • #101227 Reply

        woody
        Da Boss

        Good to hear!

        Bug reports aren’t fake news. They’re bug reports. When they come from reputable sources, I publish them to see if others are having the same problem.

        2 users thanked author for this post.
    • #101230 Reply

      ch100
      AskWoody MVP

      I suspect the reports come from unpatched CRM 2011 installations.
      There were similar known issues with Windows 7 and CRM 2011 starting in October 2016 and all the rollups that followed, likely due to the Internet Explorer 11 component of the patch.
      Generally speaking, organisations which patch, should patch all components involved and keep them up to date, not only with security but functionality which is called now “quality”.
      This applies to servers and server applications, not only to desktop OS.

      • #101245 Reply

        woody
        Da Boss

        I’ll keep my ear to the ground.

        • #101896 Reply

          ch100
          AskWoody MVP

          In the end it has been proved that IE was not following standards in the past and now when IE is enforcing web standards behaviour, Microsoft’s own products are not compliant, even when fully patched.
          CRM 2011 has been around since IE8 on Windows 7 and possible IE7 on XP and Vista.

    • #101237 Reply

      gborn
      AskWoody MVP

      I received a user comment, that Update KB4013429 breaks again Windows System Restore

      • This reply was modified 3 months, 2 weeks ago by  gborn.
      1 user thanked author for this post.
      • #101381 Reply

        Noel Carboni
        AskWoody MVP

        With Windows 8.1 x64 Enterprise I just tested making a manual Restore Point, then restoring it through the bootup Windows Recovery Environment (which is the only way I’ve found it to work reliably).

        All seems well, with Win 8.1 at least…

        Restore1

        Restore2

        Restore3

        -Noel

        Attachments:
        You must be logged in to view attached files.
        1 user thanked author for this post.
    • #101322 Reply

      anonymous

      I have this issue with CRM 2011 since installing the update. Views to see related records from contacts, accounts etc are now moved half way down the page and contain no data and multi-line text boxes are now all single line with a scroll bar.

    • #101332 Reply

      anonymous

      we have this issue on different CRM 2011 deployments. One customer reported that it is also related to KB 4012215

    • #101338 Reply

      anonymous

      Users on our CRM deployments are seeing the issue.  We’re on Dynamics Update Rollup 18 (09/2014).  This was the latest patch until KB3179593 (10/2016).

      I was planning to skip this patch since we’re in the progress of migrating our deployments to CRM 2016.  We will have to look into if this is the patch referred to above where the issues do not occur.

    • #101365 Reply

      anonymous

      I have the same issue and just started this morning… See below.

      Are we sure its not the new IE update?

       

      Hello All,

      We use 2011 Dynamics CRM on-prem in our org.

      Users are starting to have a issue this morning after an IE update was released yesterday.

      When opening activities in CRM or some entities there is a blue bar across the screen where the records should be showing up.  (see pic below)
      Important to note that records are there but just not displaying correctly after this update. Users without the update are showing these records, no problem.

      Working hard to deploy a GPO with IE Blocker Toolkit and stopping updates with Kaseya but for 8 users so far its too late.

      Everything is running fine on 11.0.38 and so far I am thinking that the Silverlight KB4013867 might be the culprit?

      Our CRM application and app server is also upto date.
      Workaround so far is with Firefox, but there is some known Silverlight/Modal Dialog issues that makes anything other than IE not fully compatible with CRM.

      Does anyone have any ideas on where to go with this as a next step or how to resolve?

      Image

      1 user thanked author for this post.
      • #101392 Reply

        anonymous

        Can you tell us which rollup your CRM deployment is on?

      • #101393 Reply

        anonymous

        I can also confirm I have KB4013867 installed (silverlight update) and do not see the problems. (Windows 10 1607)

    • #101380 Reply

      anonymous

      Rolling back did fix the issue. We are blocking updates via patch management tools now.

      Do you think Microsoft will release a patch to fix this bug?

      Thanks,
      Clint

      • #101388 Reply

        Noel Carboni
        AskWoody MVP

        Clint, what specifically did you roll back, on what operating system?

        Thanks.

        -Noel

      • #101390 Reply

        anonymous

        Which rollup are you on?  We are on 18 and we are not seeing this issue on windows 10 after installing the March Update.  I have verified it doesn’t’ happen in either of our environments.  We have an IFD, not sure if that makes any difference for this issue or not.

        1 user thanked author for this post.
      • #101466 Reply

        ch100
        AskWoody MVP

        Are you on CU 17 or 18?
        Otherwise it cannot be considered a Microsoft bug and do not expect any fix.

        • #101491 Reply

          anonymous

          I finished fully patching our test environment to the RU18 with the Oct 2016 hotfix update.  Problem persists.  The problem is ONLY present in IE 11.  It doesn’t exist in Edge, Firefox, or Chrome.  However.. we are unable to utilize those browsers for various other functions that don’t work in our deployment.  But I was at least able to verify the problem doesn’t happen in those browsers so we are definitely looking at an IE bug.  Which is really good news… because MS should fix that.

          1 user thanked author for this post.
    • #101402 Reply

      anonymous

      I’ve uninstalled KB4013429 which fixed it for now. It has already tried to re-install itself though. My CRM 2011 system is an IFD on UR18. I haven’t tried installing the latest CRM update yet, but it looks like I’ll be testing that tonight…

      • #101409 Reply

        anonymous

        We have found the problem manifesting itself in our CRM deployments now.  (weirdly enough it’s not where we are seeing it for other people)  We are currently deploying the Oct 2016 update to our test environment so I will let you know if that solves the issue for us.

        • #101411 Reply

          anonymous

          Thanks. I’m currently building a VM to test it on, so you’ll likely beat me to it!

          • #101416 Reply

            anonymous

            No dice.  still have the problem after October update.  Let me know if you get different results

             

            ~J

            • #101424 Reply

              anonymous

              No luck for me either. Looks like I’m going to have a fun few days of uninstalling client updates

    • #101487 Reply

      anonymous

      We have the same issue, on roll up 18, tried installing oct 16 update today , still the same

    • #101497 Reply

      anonymous

      CRM 2011 Rollup 18 here.  Depending on the version of Windows installed, there are 3 different patches that cause the problem.  KB 4013429, which also reinstalls when removed (d*** MS for that), and KB 4012215, and KB 4012216.  Uninstalling the one installed in your version of Windows fixes the problem.  Hopefully not long for a solution from MS.

      Bob

      1 user thanked author for this post.
      • #101659 Reply

        anonymous

        I also found that KB4012204 needs to be removed if present, or the problem is not completely fixed. Seems to be the same update on all windows versions.

    • #101502 Reply

      anonymous

      It has been verified by MS that IE build 11.0.40 has issues rendering CRM 2011 correctly. Possible work around is running CRM 2011 in compatibility mode (IE7 mode), but this will reduce performance and may cause other issues.

      1 user thanked author for this post.
      • #101505 Reply

        woody
        Da Boss

        Have a link?

        • #101506 Reply

          anonymous

          No link available. MS premier support case. Verified combination is CRM 2011 RU18 and IE11.0.40.

          Noticed affected areas are: Releated entity views, Advanced search result list, height of multiline text fields.

          2 users thanked author for this post.
        • #101660 Reply

          anonymous

          How do I set up CRM 2011 in compatibility mode (IE7 mode) as suggested ? change the HTTP response headers ? https://msdn.microsoft.com/en-us/cc817572.aspx

           

          Edited to remove HTML code

        • #101757 Reply

          anonymous

          I have been working on this all morning and I can confirm, IE7 Emulation does indeed resolve the problem at hand, but it creates a lot more in it’s place.  It is not a viable solution.  here is what we are now having our users do. (CH100 Mentioned this process earlier and I can confirm it works well)

          When the user encounters a form or page that is not displaying properly, they press F12 to bring up the Dev Toolbar, and in the upper right of that toolbar is a icon with a number next to it, switch it to 7 and page reloads and viola!  proper display.  Unfortunately, this has to be done PER browser tab.  so if you have an object that opens in a new tab or page you have to repeat the process. you also have to repeat it once you close the page.

          But this seems to be working really well for users today and should hold us over until MS can take action.

          Thanks everyone for all the help so far!

          ~J

           

          2 users thanked author for this post.
        • #101910 Reply

          anonymous

          Our CRM application at work is broke as per anon’s screen shots above but only for IE 10.0.40. Users who missed the update and are still on 10.0.38 have no problems

    • #101504 Reply

      ch100
      AskWoody MVP

      All who have this problem with IE11 and CRM 2011.
      Please check if the browser uses native mode or one of the compatibility modes.

      Probably the best solution overall is to update the server to CU18 or whatever is the latest CU and if it still causes issues, configure IE11 in one of the document compatibility modes using the Enterprise Mode setup with an XML file.
      I would start with IE10 Document Mode which should offer the best performance and which is not inferior to IE11. For a simple test which is not 100% accurate though, try the F12 tools first.
      The standard (IE7 style) Compatibility Mode should not be enabled. Please be aware that it is enabled by default for Intranet sites and that should be the first thing to disable before doing anything else.

    • #101530 Reply

      anonymous

      We appreciate the early warning on all of this.  We are running CRM 2011 on premises with roll up 18 on Win7.  We observe a horizontal bar, similar to that pictured above in the 10:15 am post.  For us this is only happening when we link to activities from the left navigation pane.  As a workaround we have added activity sub-grids to the main form to mitigate this problem.

      We use SharePoint Foundation 2010 for document management.  The grid for documents in CRM will not scroll vertically when there are more document records than show on the screen.  We can reduce the ribbon and go to full screen, or also use the Open SharePoint link as workarounds to view more records.

      We are also having issues with multi-line boxes being much smaller.  For example a four line text field only shows as two.  Specifying more lines does not change the display.  Scrolling boxes, like in an email are only showing about eight or nine lines.  This makes a CRM email form with a long message very cumbersome to read.  The Open Message link in the email form is a useful workaround.

      Thanks, Barry

      • #101673 Reply

        anonymous

        To correct my prior mis-statement, anything linked from the navigation pane, except documents, seems to produce the previously pictured horizontal bar.  Yesterday I had only looked at activities linked from the nav pane.

    • #101535 Reply

      anonymous

      Did any one hear from  microsoft on this ?

      • #101599 Reply

        woody
        Da Boss

        The only notification I’ve seen is the one above, from an anonymous poster quoting a premier support case, which seems to confirm the observations here.

        • #101709 Reply

          anonymous

          I found a post here: https://community.dynamics.com/crm/f/117/t/230126?pi51685=2#responses

          that says:
          _danielschmidt_ responded on 16 Mar 2017 10:53 AM

          I have been informed that our CRM team has contacted Microsoft, received acknowledgement of the problem, and been advised that a patch is in development. Unfortunately no details, such as ETA, or whether it will be an IE/Windows vs CRM patch.

          1 user thanked author for this post.
    • #101620 Reply

      anonymous

      Does anyone know how to stop Windows 10 from reinstalling this update when not part of a domain? A few of my home working users have had to uninstall it twice already. Doing it every day is going to get frustrating quite quickly.

    • #101641 Reply

      anonymous

      Had one PC that failed to install this update. Noticed a dozen or so having install issues too on Microsoft forums. Solution is to reset Windows update I guess was Microsoft’s response. This unfortunately probably will become the norm with Windows 10 and updates.

    • #101650 Reply

      anonymous

      Same problem for us.  KB4012215 was the culprit.

    • #101653 Reply

      anonymous

      Windows 7 KB4012215

      Windows 8.1 KB4012216

      Windows 10 KB 4013429

       

      All break CRM 2011 using IE and Firefox.

      I had to uninstall and change update setting to notify.

      Enough is enough.

      I don’t have this problem with linux.

    • #101672 Reply

      anonymous

      We’ve had a similar issue with IE 11 (11.0.40 KB4012204) breaking with the Telerik RadListBox controls on our webpage – not Ms Dynamics related but indicative of issues with the update.   Uninstalling the two updates installed overnight on the 14th/14th March has rolled IE back to version 11.0.38 – and the controls are working properly again.

      • #101684 Reply

        woody
        Da Boss

        Thank you! I’ll post this on Twitter and see if we get corroboration.

        Man, what a mess…

      • #103362 Reply

        anonymous

        the kb4012204 is for Windows Server 2008 R2 for x64-based Systems Service Pack 1. Operating System
        Component
        Maximum Security Impact
        Aggregate Severity Rating
        Updates Replaced*
        Windows Server
        2008 R2 for
        x64-based
        Systems
        Service Pack 1 Security Only
        Internet Explorer 11 (4012204)
        Remote Code Execution
        Moderate
        None

    • #101676 Reply

      anonymous
      • #101683 Reply

        woody
        Da Boss

        Is your issue with MS Dynamics CRM 2011?

        • #101691 Reply

          anonymous

          Yes, with CRM 2011

          1 user thanked author for this post.
    • #101714 Reply

      anonymous

      We’re running on Windows 7, Microsoft CRM 2011 Rollup 17. KB4012204 upgraded our IE 11 to 11.0.40 and that’s what broke CRM. Uninstalling KB4012204 reduced IE back to 11.0.38 and CRM is working again. Hopefully Microsoft will patch the patch to fix this!

    • #101723 Reply

      anonymous

      KB413429 breaks a heck of a lot more than just forms.

      • #101733 Reply

        woody
        Da Boss

        I think you mean 4013429….

        What else? I’m looking for specific, replicable problems – not the kind of kitchen sink kvetch list that crop up online. If you have a problem, roll back the patch, and the problem goes away – that’s what I want to hear about.

        • #101753 Reply

          anonymous

          Yes, 4013429… sorry typo. Personally, the KB took nearly a day to download from wuauserv. Then when I attempted to reboot, the system would begin to install with the text “Please wait,” came back 4 hours later and it’s at the same screen. So, enough of this.. I forced the system to reboot, Windows loaded fine, clearly no changes were made and nothing in system restore regarding the update, I ended up rolling back a few days anyway. After that attempted to delete SoftwareDistribution with the normal methods of net stop bits, etc.. etc.. but wuauserv just wouldn’t shut down. Rebooted to safe mode and deleted SoftwareDistribution. Once that was done I downloaded 4013429×64 manually, ran the update and installed in less than perhaps half an hour. When the system came back online and finished installing the update, I rebooted it again. Now, with the update installed the system would go into a stale state and not load any startup applications, explorer loaded but unable to open explorer or the start menu. I figured I’d just let it sit there and finish whatever it was… an hour later… still no startup apps or desktop icons. Then I forced a several times, ran sfc/scannow with no issues, but Windows would boot and login and still sit in a stale state and the drive activity light barely displaying any activity. Couldn’t load compmgmt or any tools to figure out why Windows was stuck. Anyway, just ended up restoring to a previous image with ATI and disabling wuauserv in the policy. The heck with that KB… starting to think I should just reimage to 8.1, 10 is just a nightmare with no option to control what and when updates and drivers install. Total bs.

          2 users thanked author for this post.
    • #101771 Reply

      anonymous

      I have two seperate installs of CRM 2011. Fully patched and running UR18. After update KB4013249 Win10 and KB4012215 WIN7 my sublists on forms have stopped working.

      Removing these patches has temporarily fixed my problem. Hopefully MS will fix the patch or extend an update for CRM to fix the CSS issue it was supposed to resolve since they obviously coded around the issue in CRM 2011.

      Since this was part of a cumulative update clearing the Update to New Version check box in the about tab in IE is ineffective.

       

    • #101837 Reply

      anonymous

      Below is my unsupported fix:

      Add to global.css.aspx:
      ——–FIX STARTS———-

      table.ms-crm-Form-Layout span[type=”subgrid”] {position:static !important}

      ——–FIX ENDS———-

      The cause was IE’s rendering behavior changed for SPAN element with relative positioning and no parent positioning container.

       

      Edited to remove HTML code

      2 users thanked author for this post.
      • #101926 Reply

        anonymous

        I’ve tried implementing your fix, but with no visible results even after an iis-reset. Where in the global.css.aspx file does the fix have to be added, or does that not matter?

        • #101935 Reply

          anonymous

          Turns out I needed to restart the app-pools as well. I didn’t even need to clear the browser cache 🙂

          HOWEVER! Just want to restate that the suggested fix only works for subgrids. The update also breaks dashboards, and AFAIK there is as of yet no fix here.

      • #101938 Reply

        anonymous

        Unfortunately the above solution only works for subgrids. The Advanced Find result still looks weird…. it’s there but styled as a subgrid. Does anybody happen to have a solution there?

    • #101895 Reply

      ch100
      AskWoody MVP

      During a remote session, they confirmed that data was being returned from CRM server side when clicking links, but it just wasn’t displaying.

      The issue is caused by inproper CSS. Modifying the height attribute of CSS allowed the data to be displayed successfully during the remote session. The suggestion was to change one line in CRM’s global.css which fixes the issue across all interfaces.

      Since then, our CRM developer has figured out that the issue goes away if you the following line to global.css.aspx:

      table.ms-crm-Form-Layout span[type=”subgrid”] {position:static !important}

      Imagine how enterprises with a lot of internal politics where everyone is risk averse and like to blame each other for anything and with strict change management procedures will approach this issue when it comes to changes on the server side.
      CRM is full of issues like this one where developers adapted their code to the IE tolerance to faulty code and guessing and now when web standards are enforced by IE, everyone is panicking.

    • #101911 Reply

      anonymous

      This issue also appears in CRM 2013 OnPremise, running in Win7, Win8.1 or Win10.

      Regards

      • #101931 Reply

        ch100
        AskWoody MVP

        Thank you for the confirmation, does the proposed solution for CRM 2011 work in CRM 2013?

    • #101919 Reply

      anonymous

      Client: Windows 7, IE11.0.9600.18617
      Server: MS Dynamics CRM 2011, Update Rollup 18 (5.0.9690.4376)
      Windows Update KB 4012204 is confirmed breaking CRM functionality.

    • #101932 Reply

      anonymous

      just applied the above code fix, add it to the global.css.aspx located in your CRM installations \_common\styles folder.

      Fix appears to of worked – faulty form displays now showing properly again – Win 10 (v1607, build 14393.953), CRM 2011 (5.0.9690.4376)with outlook plugin, IE 11 (11.953.14393.)

      You can find out default website folder using IIS admin, right click website, Manage website, Advanced settings, Physical path, then \_common\style appended to find global.css.aspx file location

      2 users thanked author for this post.
    • #101937 Reply

      ch100
      AskWoody MVP

      I see a lot more anonymous posts here than in other threads.
      Is this because there is only one anonymous posting a lot, or because many enterprise admins & engineers prefer to keep a low profile due to their employment/contracting requirements?
      It is far more preferable if those who have valuable contributions would post as registered users. They would get symbolic rewards like “thank you” or “vote up” and in general the conversation would have more meaning.
      There is also a trend for many of us to pay less attention to anonymous posts, although this is only a preference and the really valuable posts are seen at their true value and replied accordingly.

      • #101995 Reply

        woody
        Da Boss

        I think it’s because this problem arrived so abruptly, and many people involved have never heard of AskWoody.

        …. which is all by way of welcoming all of the new posters!

        Little-known fact: We have a forum specifically for Admins. When a big problem like this hits the fan, I try to pick it up in InfoWorld, and it therefore arrives here off the main blog. But for everyday Admin questions and answers, that forum should help.

    • #101939 Reply

      anonymous

      Got same issue with CRM2011 UR18. Added the line of code in global.cc.aspx but no fix.

      For now removing update via WSUS.

    • #101943 Reply

      srv8 cobra
      AskWoody Lounger

      just applied the above code fix, add it to the global.css.aspx located in your CRM installations \_common\styles folder. Fix appears to of worked – faulty form displays now showing properly again – Win 10 (v1607, build 14393.953), CRM 2011 (5.0.9690.4376)with outlook plugin, IE 11 (11.953.14393.) You can find out default website folder using IIS admin, right click website, Manage website, Advanced settings, Physical path, then \_common\style appended to find global.css.aspx file location

      Sorry folks, – was more of a matter of getting the info added quickly hence anonymous entry as i’d not created an account (or ever been to this site, sorry 🙁 )

      just registered now so any further posts won’t be anonymous 🙂

      rgds

      3 users thanked author for this post.
    • #101945 Reply

      srv8 cobra
      AskWoody Lounger

      Got same issue with CRM2011 UR18. Added the line of code in global.cc.aspx but no fix. For now removing update via WSUS.

      i hope filename just a mistype 🙂 – should be global.css.aspx

      i did find i had to do a forced page refresh in order for the form to display correctly after the code was added/saved – e.g Ctrl+F5 for IE to force a page refresh, it may cache the css file and hence not display properly.

      rgds

      • #101958 Reply

        anonymous

        Is there a specific locations i need to add the line?

        I just put it at the bottom of the file.

        Restarted IIS and ctrl+f5 refreshed the page.

        I’m not a dev so this code is all chineese to me 🙁

        • #101969 Reply

          srv8 cobra
          AskWoody Lounger

          i don’t think there is a specific location, just as long as it’s entered as it’s own and not in between a pair of {}.

          For info, i put mine before the line that says

          .ms-cui-ct-ul .ms-cui-tt-a

          so

          table.ms-crm-Form-Layout span[type=”subgrid”]{position:static !important}

          .ms-cui-ct-ul .ms-cui-tt-a

          hope that makes sense?

          rgds

           

          1 user thanked author for this post.
          • #101978 Reply

            anonymous

            Nope, still doesn’t work. Also rolling back the update doesn’t seem to fix it.

            It’s days like this, i hate Microsoft the most.

            • #101993 Reply

              srv8 cobra
              AskWoody Lounger

              when i looked initially for the global.css.aspx file search found 3 copies of it:

              <webroot>\_common\styles

              <webroot>\help\common

              <webroot>\_common\styles\mobile

               

              make sure editing the right file, should be the one in the top location path.

               

              rgds

              1 user thanked author for this post.
    • #101955 Reply

      anonymous

      Got same issue with CRM2011 UR18. Added the line of code in global.cc.aspx but no fix.

      For now removing update via WSUS.

      • #101998 Reply

        woody
        Da Boss

        Does the discussion in the preceding thread help?

      • #102008 Reply

        CRM Consultant
        AskWoody Lounger

        global.css file update didn’t work.

         

        • This reply was modified 3 months, 1 week ago by  PKCano.
        • This reply was modified 3 months, 1 week ago by  PKCano.
        • This reply was modified 3 months, 1 week ago by  CRM Consultant.
        1 user thanked author for this post.
        • #102011 Reply

          PKCano
          AskWoody MVP

          @crm Consultant
          Could you please convert this reply to text and resubmit. I am going to try to strip out the HTML, but it may not look the same
          Thanks

          • This reply was modified 3 months, 1 week ago by  PKCano.
        • #102014 Reply

          PKCano
          AskWoody MVP

          Sorry, unsuccessful attempt.

    • #101994 Reply

      b
      AskWoody Lounger

      @woody: Why was this CRM bug headlined as a Windows 10 issue when it also applies to Windows 7/8?

      @Everyone else: Does anyone here still believe that Windows 10 is not being used by businesses?

      1 user thanked author for this post.
      • #101997 Reply

        woody
        Da Boss

        The first reports I saw were for Win10. Since then, I’ve seen reports for all recent versions of Windows – any that can run IE 11.

        Does anyone here still believe that Windows 10 is not being used by businesses?

        I was frankly surprised, in retrospect, that the first reports came in on Win10. Looks like the Win10 users/admins in the crowd are more observant – or perhaps more responsive to user complaints?

        1 user thanked author for this post.
        • #102000 Reply

          anonymous

          The first report came from our windows 8 and windows 10 users made us think it was only a windows 10 issue. later we found out that the updates were not pushed to windows 7  machines automatically. Windows 7 had the same issue once the updates are applied.

          1 user thanked author for this post.
          b
      • #102009 Reply

        srv8 cobra
        AskWoody Lounger

        We’ve not experienced this issue on any of our Win7 machines with IE 11 – or at least not yet reported by any users – only Win 10 and IE11 currently affected.

        1 user thanked author for this post.
    • #102019 Reply

      CRM Consultant
      AskWoody Lounger

      Client: Windows 7, IE11.0.9600.18617
      Server: MS Dynamics CRM 2011, Update Rollup 18
      Windows Update KB 4012215 is confirmed breaking CRM functionality.

      Updated the global.css file with below code, but didn’t work:
      table.ms-crm-Form-Layout span[type=”subgrid”] {position:static !important}

      1 user thanked author for this post.
    • #102066 Reply

      anonymous

      Implemented the fix and after refreshing several times it seems to fix the subgrid issue.

      However there are issues with text boxes being smaller than they are defined as well as the dashboard rendering weirdly.

    • #102072 Reply

      anonymous

      To those of you who may be having trouble getting the global.css.aspx fix to work, I was in the same boat. I finally got it fixed. What worked for me was to change the double quotes around type=”subgrid” to single quotes:

      table.ms-crm-Form-Layout span[type=’subgrid’] {
      position:static !important;
      }

      The above is the exact format I used.

    • #102076 Reply

      anonymous

      table.ms-crm-Form-Layout span[type=”subgrid”]

      {

      position:static !important;

      }

      Please make sure that the  ” will be lost while copying – Shiju Kunju

      • #102101 Reply

        anonymous

        We have been testing this in the development for last one hour and it is promising. Please make sure you have the semicolon for the closing statement. the “(double quotes) could  become a special character when copying from this webpage. -Shiju

    • #102711 Reply

      anonymous

      The CSS fix has helped a lot. Thanks! Dashboard charts are still not rendering correctly at all through.

      Any other CSS code that can help with charts?

    • #103012 Reply

      anonymous

      anyone seen/heard anything from MS regarding a proper fix/patch for this?

      Since we applied the CSS ‘patch’ we’ve only had a couple of users call with problems which have been resolved by getting them to do a Ctrl+F5 on the browser page to force a refresh and download of the updated css file.

      This seems to cure their problems then – not had any reports as yet on Dashboard display issues, so fingers crossed they are ok too.

      rgds

    • #103053 Reply

      Microfix
      AskWoody Lounger

      Microsoft’s March Windows 10 Update has claimed a new victim: Windows dialogue boxes built using Telerik objects.

      Microsoft’s IE update breaking RadWindow and RadListBox

      This followed the release by Microsoft of its March update last week, which contained Internet Explorer 11 security Update KB4012204.

      Taken from here

      | x64 Group B: W7 Pro & W8.1 Pro | | x64 Group W: 3 x Linux Hybrids | | x86 Windows XP Pro |
        No problem can be solved from the same level of consciousness that created IT - AE
      • #103076 Reply

        Microfix
        AskWoody Lounger

        Wouldn’t the above issue (my previous post) with IE affect the CRM also?

        | x64 Group B: W7 Pro & W8.1 Pro | | x64 Group W: 3 x Linux Hybrids | | x86 Windows XP Pro |
          No problem can be solved from the same level of consciousness that created IT - AE
        • #103097 Reply

          b
          AskWoody Lounger

          The dialog box issue only seems to apply to IE8/9/10 compatibility modes (and Edge is a workaround).

          • #103132 Reply

            neilmcd
            AskWoody Lounger

            It looks like it’s due to the same issue and it’s being discussed here. Changing the ‘height = 100%’ to something like “height = 300px” for dashboard chart elements via the IE dev tool seems to make the charts display. Since they are generated dynamically, I can’t see a way to fix it permanently via CSS as with the other fixes though.

            1 user thanked author for this post.
    • #103252 Reply

      anonymous

      Hi There,

      we use here CRM 2013 SP1. The above fix did not help here. But i was able to fix our Advanced Search -> Saved View.

      Our Systems are: Win10 with IE 11.040

      Add to globals.css.aspx (to the bottom):

      span[type=”subgrid”] {position:static !important;}

      This will be changing all spans with type subgrid. Till now I have not seen any other issues. Can anyone confirm it’s working with 2013SP1 and IE 11.040.

    • #103261 Reply

      anonymous

      Client: Windows 7, IE11.0.9600.18617 (11.0.40)
      Server: MS Dynamics CRM 2011, Update Rollup 18

      These 2 modifications in global.css.aspx fixed all problems in our sytem. The repairs do not interfere with using CRM 2011 in Google Chrome.

      table.ms-crm-Form-Layout span[type=”subgrid”] { position:static !important; }
      div.ms-crm-Form-SubGrid-Layout, div.ms-crm-Form-SubGrid-Layout-Selected { min-height: 318px; }

      The one below is for dashboards’ subgrids.

    • #103275 Reply

      anonymous

      We seem to have fixed the problem through IIS & CRM configuration by forcing IE7 compatibility – no script changes or updates to rollback.  Rendering does seem to be effected (I guess that’s IE7 for you) but the site appears to be functional.  We are still testing.

      1. In IIS add a HTTP Response to the ‘Microsoft Dynamics CRM’ (could be a different name in your IIS instance) site – Name: Header X-UA-Compatible Value: IE=7

      2. In MSCRM Settings -> Administration -> System Settings -> Customization – Untick the ‘Document Mode’ option to force the IIS setting’

      Simon.

    • #103285 Reply

      anonymous

      We had same problem with CRM view. These KB’s:

      Win7 32&64 bit – KB4012204 and KB4012215 (IE11 was problematic, didn’t try Chrome)

      Win10 64bit (LTSB) – KB4012606 (IE11 and Chrome, both didn’t work)

      Browser versions: IE11 and Chrome v55.

       

      We updated 17.03 evening and rollbacked 18.03 morning. For now i did rollback for these 3 updates and everything works again.

      I’m posting it because nobody mentions KB4012606, but for us it did brake CRM view on Win10 64bit LTSB version.

      2 users thanked author for this post.
    • #103287 Reply

      anonymous

      Using crm 2015, W7/W8.1/W10.

      Managed to fix almost all faulty parts with couple other tweaks not mentioned here…

      Atleast advanced search and saved views there work…

      Append this to end of  global.css.aspx file and recycle app-pools:

      table.ms-crm-Form-Layout span[type=”subgrid”] {position:static !important;}
      td.AdvFind_td_FindBody {display: table-caption;}
      textarea.ms-crm-Input {height: 100px !important;}

    • #103291 Reply

      Microfix
      AskWoody Lounger

      Correct me if I’m wrong but, it seems there is more than just two patches that affect MS-Dynamics CRM 2011 then?

      KB 4013429: KB 4012215: KB4012606 and possibly KB4012204..

      I’d have thought that MS had plenty of time to test these considering that there were no February 2017 patches.

      | x64 Group B: W7 Pro & W8.1 Pro | | x64 Group W: 3 x Linux Hybrids | | x86 Windows XP Pro |
        No problem can be solved from the same level of consciousness that created IT - AE
      • #103293 Reply

        anonymous

        You are right sir, atleast 3 updates affect CRM 2011. For KB4012204 i can’t say for sure that it broke browser CRM view, because when i tested which patch broke CRM view, i uninstalled KB4012204 first. Browser CMR view was still broken, so i uninstalled KB4012215. After that everything worked again. I didn’t think about testing – reinstalling KB4012204 because i was in a hurry.

        But these KB’s broke the view for sure: KB4012215; KB4012606.

        Haven’t tried KB4013429 because it only installed into 5 pc’s. Users haven’t mentiond that something is wrong. These 5 users clearly dosen’t use CRM, so they have no problemes.

        By AK.
        NB! My first post about our subject is  #103285.

        1 user thanked author for this post.
    • #103329 Reply

      anonymous

      hey guys KB4012218 also seems to break crm for win 7 clients. can anyone confirm?

    • #103420 Reply

      anonymous

      Yes, we are Win 7 and all of the same breaks in CRM apply to us as well. Have referred users to Firefox or Chrome for now.

    • #103527 Reply

      anonymous
    • #103567 Reply

      anonymous

      Hi,
      same problem here with CRM 2011 and Rollup 18.
      For me, a useful workaround, in Settings->Administration->System Settings in tab Customization, to unflag in section “Document mode” the voice “Load pages in the most recent version of Internet Explorer”.

      Regards.
      Dave

    • #103594 Reply

      anonymous

      Found this one from microsoft : https://support.microsoft.com/en-us/help/4016635/windows-10-update-kb4016635 This update includes quality improvements. No new operating system features are being introduced in this update. Key changes include:
      Addressed a known issue with KB4013429 that caused form display issues with CRM 2011 on Internet Explorer 11. Addressed the issue with KB4013429 that prevents users from updating apps from Windows Store with 0x80070216 error. If you installed earlier updates, only the new fixes contained in this package will be downloaded and installed on your device.

    • #118528 Reply

      anonymous

      KB4013429 also breaks explorer (will crash with C0000205 when trying to browse specific types of network files).

    • #120132 Reply

      anonymous

      Ok. I’m still a bit perplexed by something. You see, because, as its been discovered, kb4016446 is said to be the update that fixes the problems caused by kb4012204, however, I still don’t know if that means, (as a good rule of thumb), that I should install kb4012204 anyway, then next immediately install kb4016446?——-Or does it makes sense (from a security standpoint to simply just refuse to install kb4012204, yet still install kb4016446?

      You see, I don’t use Internet Explorer, and ever since the fix was released allowing other browsers to now use the Microsoft Update Catalog website without any issues, I really have no need at all to use Internet Explorer. So, that being said, for security reasons alone, is it still necessary to install kb4012204 and it’s subsequent fix kb4016446 in this instance?——-Or can I safely by-pass kb4012204, so long as I use a different browser?

      Please be so kind as to elaborate as much as possible on this particular issue. Thank you kindly for your help.

      • #120141 Reply

        PKCano
        AskWoody MVP

        kb4016446 was issued as a hotfix for a particular problem with Dynamics CRM 2011 in IE11 cumulative update kb4012204.
        Since the IE11 patches are cumulative, you can accomplish the same thing by installing the April patch kb4014661 or the May patch kb4018271. For best security I believe the May patch would be preferable.

      • #120142 Reply

        PKCano
        AskWoody MVP

        I forgot to mention the fact that you should keep IE up-to-date. Even if you are not using it directly, it is integrated in the OS and is used by other system processes that would be vulnerable if it is unpatched.

        • #120152 Reply

          anonymous

          Ok. So I think I got most of what you’re saying, however, based upon the principle of keeping IE up to date, is it still safe to bypass kb4012204, so long as I install the subsequent updates as aforementioned (kb4016446, etc…)?

          Thank you kindly.

          • #120154 Reply

            PKCano
            AskWoody MVP

            That is correct. Install the later updates and you should be fine.

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

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