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  • A challenging problem for you Win7 gurus

    Posted on October 16th, 2017 at 21:06 woody Comment on the AskWoody Lounge

    Just got this from MM:

    Windows 7 ultimate computer that at first would only boot in safe mode where i tried to delete the update KB ending in 96 i think, it would try to restart but never finish – then i guess i must have pressed startup repair and now it is in an endless loop. i can no longer get back to the safe mode option, only the command prompt. Which is where i get a bit lost. So i have two issues – i need to stop the bootloop and when that is done i need to remove the update. i don’t have a boot cd and i do not want to wipe and restore the computer….

    Anybody out there want to take a swing at this?

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    Home Forums A challenging problem for you Win7 gurus

    This topic contains 20 replies, has 8 voices, and was last updated by

     MrBrian 1 year, 5 months ago.

    • Author
    • #138269 Reply

      Da Boss

      Just got this from MM: Windows 7 ultimate computer that at first would only boot in safe mode where i tried to delete the update KB ending in 96 i thi
      [See the full post at: A challenging problem for you Win7 gurus]

    • #138270 Reply


      Maybe doing this would help?

      • This reply was modified 1 year, 5 months ago by
      2 users thanked author for this post.
    • #138300 Reply

      AskWoody Plus

      If the suggestion by @mrbrian does not solve the problem, then a non-destructive reinstallation of Windows (aka a “repair installation” or “upgrade installation”) might be considered; there is also a “startup repair.” No data should be lost with either. (In general, I would choose the first option.)

      Here are two articles that discuss, and provide detailed instructions for, these procedures:

      Non-destructive Reinstall of Windows Vista and 7 (2017.10.06)

      How to Perform a Startup Repair in Windows 7 (2017.10.05)

      As one must have a copy of the particular version of the Windows 7 DVD (not the reinstallation DVDs from the OEM), the second article provides instructions on how to download the appropriate ISO, which can then be burned to a disc (hopefully, the person in question has access to another Windows computer and DVD burner).

      Here are two additional articles on downloading the Windows 7 ISO:

      Where to Download Windows 10, 8.1, and 7 ISOs Legally (2016.07.18)

      Every Way to Download Windows 7 ISOs, Legally and for Free (2017.05.15)

      (I have successfully performed the non-destructive reinstallation procedure many times on Win 7 Pro x64 rigs over the years.)

      Hopefully this will prove useful.

      3 users thanked author for this post.
    • #138322 Reply

      Canadian Tech

      I would try first booting from a System Repair disk. A system repair disk can be made from a CD or DVD on any working Win7 system of the same bitness (32 or 64). Start globe (bottom left), All programs, Maintenance.

      A System Repair disk is really a Win7 boot disk. You need to use it to get your system booted with and may need to get a startup options list to enable booting from your DVD drive — assuming your system has one integral to itself.

      Once you get the system up and running, you can exercise the option to restore to a point before the update that caused all this.

      If this does not solve your problem, follow AJNorth’s recommenations.

      Once you get your system back,….
      The default restore point space allotment in Windows 7 is 1 to 3% of drive capacity. Typically, this does not allow for more than a few restore points. In almost all cases, the computer is using a very small proportion of the space available. That makes it very practical to raise that 3% to say 8 to 10%. This strategy will yield far more restore points that will give you much more flexibility in recovering a bad situation.

      To change the allotment, type create in the text box above the start globe. Choose Create a restore point. Click configure. Move the slide to the right as much as you see fit. Setting it at 50 Gigabytes will have no affect if you have a 500 Gigabyte drive and are only using about 100 or so, which is highly typical.


      3 users thanked author for this post.
    • #138358 Reply


      Try running System Restore from the command prompt:


      Group "L" (Linux Mint)
      with Windows 8.1 running in a VM
      3 users thanked author for this post.
    • #138396 Reply



      pls try this way of handling troubled windows updates thru package manager.

      z article below is about vista but this technique surely works for win7 as well.


      p.s. full details of this way directly from m$

      Edit to remove content

      1 user thanked author for this post.
    • #138436 Reply


      Thank you all for the reply. I tried system restore from command prompt. It said failed. I have no disc so i made one and computer doesnt detect it when i press esc to select it from boott menu. I cannot get to the f8 menu the only menu that comes up is by pressing esc. Anything else i can try?

      • #138439 Reply


        When restarting, instead of pressing F8, press F3. If you get a menu, then press F8.

        1 user thanked author for this post.
    • #138451 Reply


      Thank you. I pressed f3 it finally worked but when i pressed f8 it went back to startup repair without letting me see the menu from f8

    • #138462 Reply


      is there anything i can do from the command prompt to get it to take me to the f8 menu or detect the cd or usb boot disc?


      more info:
      HP Compaq Elite
      Windows 7 pro OA
      Since the computer installed –
      I started it in safe mode, then went to recovery and now stuck in recovery boot loop.
      It will not allow me to press F8 only ESC
      I do not want to restore the computer, just want to stop bootloop so i can  try again to remove the updates.

      • #138475 Reply


        Assuming you do not know how, try this link to access BIOS settings(ie by pressing F10) and the Boot Order Menu …

      • #138491 Reply

        AskWoody Lounger

        Something’s not right with your list of KB updates. The first 2 are for Windows 7 but the last 2 are for Windows 10. At least that’s what a quick google search says. I don’t see how your computer would let you install updates from 2 different operating systems, so there must be some typos, but still, perhaps you managed to install something you shouldn’t have.

        Not sure this helps you much, but maybe….

        1 user thanked author for this post.
        • #138493 Reply

          Da Boss

          Good catch.
          KB4041681 2017-10 Security Monthly Quality Rollup for Win7
          KB4040685 Oct IE11 Cumulative Update (should not need this wiht Rollup)
          KB4041676 Oct Dynamics CU for Win10 1607
          KB4041691 Win10 1607 Build 14393.1770

          If that is what was installed, no wonder there were problems!

          1 user thanked author for this post.
    • #138506 Reply


      i will keep working on getting the computer to detect the disc. will keep you posted…thank you!

    • #138508 Reply


      Yes you are right, maybe i wrote both KB numbers from my list because i have two computers, one is a windows 7 and one is 10. I am not worried about the 10 right now its the windows 7 one that i need asap. yeah that tuesday update was a nightmare for many. I fixed other computers its just this one that is challenging… thanks guys, will check back in tomorrow!

    • #138618 Reply

      AskWoody Plus

      This is something of a long shot, but try unplugging the power cord (if this should happen to be a laptop, then also remove the battery). Now press the power button and hold it down for ten seconds. Then plug the power cord back in (after replacing the battery, if one had been removed) and try booting while toggling F 8 (or F 3).

      (Note: if you have gone into the BIOS and altered the boot order to place the optical drive first, then after making repairs using that drive, reenter the BIOS and restore the boot order to the original configuration before restarting the computer.  Though this article specifically refers to laptops, nevertheless take a look at:

    • #138672 Reply


      How to use Windows Recovery Environment (WinRE) to troubleshoot common startup issues

      In step 7 for Windows 7 you can substitute:

      DISM /image:D:\ /cleanup-image /scanhealth

      Step 8 is incomplete but my first post mentions how to do it.

      • This reply was modified 1 year, 5 months ago by
      • This reply was modified 1 year, 5 months ago by
    • #138809 Reply


      ? says:

      maybe try the boot repair from this page?

      I wiped off the set aside at the front of a win7 hdd and it took out the boot sector.
      also make a ubuntu live cd or usb and move all your files off the broken drive and start over?

    • #138810 Reply


      ? also says:

      here is another page to scan:

      it describes using auto repair (first) and\or manual cmd boot repair
      >bootrec.exe /fixmbr  then >bootsect.exe /nt60 /all /force and finally>bootrec.exe /rebuildbcd.

    • #138960 Reply


      Thanks guys, i was finally able to stop the process and remove the updates. I got a little help from my old i.t. director and we did put in the process i saw listed here with the script that microsoft suggested. yeay! bootrec.exe definitely helped too… 🙂

      • #138973 Reply


        Great :). Which post(s) did you use to fix it?

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