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  • Microsoft to stop participating in Windows 7 forums

    Posted on June 10th, 2018 at 12:18 Susan Bradley Comment on the AskWoody Lounge

    Following up on Woody’s post here, I spotted this in the Windows 7 forum.  Windows 7 will still get security updates after this time, Microsoft is just pulling the proactive support out of the consumer forums.

    Please be advised that effective July 2018, the forum topics for products that reached end of support will no longer receive technical support from Microsoft agents. There will be no proactive reviews, monitoring, answering or answer marking of questions. The forums will still have Microsoft moderation to ensure participants can engage in a safe and positive environment.

    Forum support for these products will be discontinued:

    • Windows version 7
    • Windows 8.1, 8.1 RT

    Microsoft Community participants are welcome and encouraged to continue to use the forum to ask questions and post answers with each other.

     

    To answer Woody’s question – Microsoft agents are normally folks that work for third party support companies that are working under the authority of Microsoft.  Normally when a Microsoft agent is working a forum, they will report back any trending issues to Microsoft. With this monitoring being pulled it loses a bit of that early warning system when there are trending issues.

    Update also note the following products will stop having forum support:

    Lumia
    Microsoft Security Essentials
    Office 2010/2013
    IE11