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  • Patch Lady – 31 days of paranoia – day 4

    Posted on October 4th, 2018 at 14:32 Susan Bradley Comment on the AskWoody Lounge

    Day 4 of our 31 days of paranoia – and today’s topic is Backup.  Which, once again is timely due to the reports of lost data during the upgrade to Windows 10 1809.

    First off a couple of facts about “lost data”.  Unless you’ve written over the top of the very spot on the hard drive, that data isn’t lost.  It is, however an absolute pain in the rear to gain access to data that has lost it’s structure.   I still remember the day that on an IBM 8088 computer that I was intending to delete some files from a directory and instead I was at the root of the C drive and typed in del *.*.   Yeah, back in the dos days that was ugly.

    And just because your data is in “da cloud” you need backups as well.  Office 365 is not immune to accidental deletions of information, and while in any cloud platform …just like it is on your local PC, the data is honestly still there, you just don’t have the ability to be an admin on a cloud server to run the necessary undelete tools to put it back.

    And then… protect those backups.  As an unencrypted iPhone backup on a computer can often be accessed to get into phone data.  Back in the ancient days of offsite backup tapes, many a story was in the news that a backup tape was lost in transit.

    While both cloud backups and onsite backups are invaluable tools, what you need to ask yourself is how fast do you want your data back?  A cloud restore process works, but may take time.  An onsite backup is often prone to failure, but is the fastest way to recover a lot of data.

    So what backup solution do you use?  And for the bonus in paranoia… do you randomly delete a file/rename it and attempt a recovery?  When’s the last time you tested your backup?


  • Patch lady – Icewarp warns of issues for 1809

    Posted on October 4th, 2018 at 10:41 Susan Bradley Comment on the AskWoody Lounge

    Patch Lady here – with another report/reinforcement of why deferring feature updates is wise.  Icewarp is an email platform that some small businesses use.  They are reporting issues with 1809 and interaction with Outlook 2010:

    Windows 10 Update Error

    Hello Susan,
    The new Windows 10 update called “October 2018 Update” (Windows 1809) has recently been released. Unfortunately, it brings a critical problem to older versions of Microsoft Outlook (2010 and older) that can negatively affect our IceWarp OutlookSync plugin and the synchronization of data may possibly end up with an error. The IceWarp support team has also received reports from our customers about smaller issues with newer versions of Outlook (particularly Outlook 2016) after updating Windows 10 to “October 2018 Update”.
    The IceWarp development team is currently working on a patch, which will address the described problems from the side of our OutlookSync plugin. We are confident this patch will be released late next week.
    In the meantime, we recommend you to postpone the “October 2018 Update” for your Windows 10 users, or roll-back the update if you are experiencing the temporary synchronization issues as mentioned previously.
    Thanks for your patience and understanding while we address these issues.
  • Win10 version 1809 buglog – including troubling tales of lost user data

    Posted on October 4th, 2018 at 08:05 woody Comment on the AskWoody Lounge

    I’m keeping a log of bugs that are uncovered in the just-released Win10 version 1809. Not that I recommend you install it, mind you — quite the opposite. But I figure the world could use a one-stop bug shop, to stay on top of things.

    So far, we have one officially recognized bug:

    Intel Audio displays an intcdaud.sys notification. Microsoft and Intel have identified a compatibility issue with a range of Intel Display Audio device drivers that may result in excessive processor demand and reduced battery life. As a result, the update process to Windows 10, version 1809 fails (KB4465877).

    Customers who see this notification when setting up their Windows 10 October 2018 Update have an Intel Audio Display device driver (intcdaud.sys, versions – installed on their systems.

    On the “What needs your attention notification”, select the backbutton to remain on your current version of Windows 10.

    And a bunch of unacknowledged problems, with the most distressing involving deleted user data:

    • I’m seeing reports all over about user data getting deleted during the upgrade. Still don’t see a unifying cause. (Brad Sams has an independent report on
    • Various user folders (in this case C:\Users\Public\Documents and C:\Users\<user>\Documents) disappear.
    • Entire user profiles disappear. In this case, the problem may be with the Group Policy setting “Delete user profiles older than a specified number of days on system restart.” But this thread says that’s bunk, because the problem occurs on Home machines.
    • Deleted almost all the data on a solid state drive. It’s possible that the data was shuffled off to OneDrive, and is sitting there awaiting a full sync.
    • There’s the always-reliable problem set with the installer trying to bring in bad drivers.
    • The installer uninstalls CCleaner — which may be a bug or a feature, your choice.
    • If you disable IPv6,  the Edge and Microsoft apps won’t connect to the Internet.
    • Some issues with dark mode file explorer.

    The known problems with Task Manager are supposedly solved in the next-next version of Win10, RS6 version 19H1, which moved to build 18252 yesterday:

    • We fixed the issue causing Task Manager to report inaccurate CPU usage.
    • We fixed the issue where the arrows to expand “Background processes” in Task Manager blink constantly and weirdly.

    Of course, that doesn’t fix the bug in Win10 version 1809, but it’s likely that we’ll see a fix in the first cumulative update (which I expect next Tuesday).

    There are the usual problems with PCs that don’t upgrade properly — an HP notebook, for example, that hangs during the upgrade process and another report blaming UX Patcher.

    Have you hit a bug? If so, please reply to this post and include links whenever possible.

    (edit: Added link to ipv6 issue and dark mode)