Woody Leonhard's no-bull news, tips and help for Windows, Office and more… Please disable your ad blocker – our (polite!) ads help keep AskWoody going!
Home icon Home icon Home icon Email icon RSS icon
  • If you bought a new Surface Pro 2 from Microsoft four years ago, you can’t get any official help

    Posted on June 11th, 2018 at 00:56 woody Comment on the AskWoody Lounge

    (At least, not free help on the Microsoft Answers Forum.)

    In a Saturday morning news dump, a Microsoft contractor announced the end of Answers Forum support for Win 7 and 8.1, Office 2010 and 2013, Surface Pro and Pro 2, IE 10 and earlier, Security Essentials, and much more.

    Does this mean we won’t get any official word about new bugs in Win7 and 8.1 patches?

    Computerworld Woody on Windows.

    If that helped, take a second to support AskWoody on Patreon

    Home Forums If you bought a new Surface Pro 2 from Microsoft four years ago, you can’t get any official help

    This topic contains 13 replies, has 10 voices, and was last updated by  anonymous 2 months ago.

    • Author
      Posts
    • #197184 Reply

      woody
      Da Boss

      In a Saturday morning news dump, a Microsoft contractor announced the end of Answers Forum support for Win 7 and 8.1, Office 2010 and 2013, Surface Pr
      [See the full post at: If you bought a new Surface Pro 2 from Microsoft four years ago, you can’t get any official help]

    • #197200 Reply

      anonymous

      Nvm though it’s unfair. I won’t upgrade to 10!

      1 user thanked author for this post.
    • #197222 Reply

      PKCano
      AskWoody MVP

      Here is the link to the ComputerWorld Article.

      1 user thanked author for this post.
    • #197226 Reply

      PKCano
      AskWoody MVP

      Add to the list of Forum excludes: Microsoft Band and Zune

      1 user thanked author for this post.
    • #197229 Reply

      radosuaf
      AskWoody Lounger

      That’s cool. I just bought Lumia 640 LTE on Friday :).

      MSI H110 PC MATE * Intel Core i5-6402P * 2 x 8 GB Corsair Vengeance LPX DDR4 2133 MHz * Gigabyte GeForce GTX 1050 Ti D5 4G * Samsung 840 EVO 250GB SSD * Western Digital Blue 1TB HDD * Seagate Barracuda 1TB HDD * DVD RW Lite-ON iHAS 124 * Creative X-Fi XtremeGamer PCI * Windows 10 Pro 1803 64-bit + Windows 10 Mobile 1709 (Lumia 640 LTE)
    • #197230 Reply

      anonymous

      Please be advised that effective July 2018, the forum topics for products that reached end of support will no longer receive technical support from Microsoft agents. There will be no proactive reviews, monitoring, answering or answer marking of questions.

      Based on my own experience and the quality of support I have received in the past from Microsoft, this might not be a bad thing. For quite some time, I have relied on other forums like this one for any help or questions. I find the people are way more knowledgeable in what they are giving advice on and they don’t want 40 bucks or more to talk to you.

      2 users thanked author for this post.
    • #197235 Reply

      jescott418
      AskWoody Lounger

      Isn’t this the way most technology device makers do anymore? I don’t know of too many PC makers who support older devices that well after a few years. I have a older HP desktop purchased 3 years ago and HP sent me a email that if I needed parts I better order them because once there out of stock that’s it.

    • #197236 Reply

      anonymous

      I was doing some research on the Net, looking to see if there are any class action lawsuits vs. Microsoft for its treatment of its customers, including Win7 customers. I came upon a cartoon; many of you may have seen it, but it really made my day! See: “Windows 10: We finally fixed everything”, at:

      https://www.extremetech.com/wp-content/uploads/2015/10/Windows10PLAEN-640×353.png

      4 users thanked author for this post.
    • #197245 Reply

      Tom-R
      AskWoody Lounger

      This is just one more reason why switching to Linux (and LibreOffice) might not be such a bad option for folks.  If the only Windows/Office support available is from fellow users — and not from the vendor (MS) — then why spend money on the software?   If users are going to be stuck with providing their own tech support for each other anyway, then they might as well go with the open source (and free) solution … and cut Microsoft out of the deal altogether.

      5 users thanked author for this post.
    • #197249 Reply

      WildBill
      AskWoody Lounger

      From the end of the Computerworld article:

      We’re still here to help on the AskWoody Lounge. Yes, even with Windows 7, Office 2013 & the Surface 2.

      Great! Even though I’m on Windows 8.1, I bought my current laptop with Win8 & Office 2013. Nice to know I can get help from somewhere! Keeping up with developments at the Office Questions forum…

      Windows 8.1, 64-bit, Group A.
      Wild Bill Rides Again...

    • #197251 Reply

      OscarCP
      AskWoody Lounger

      Woody,

      I think this thing about Win 7 and 8.1 “no longer” being supported is just a simple and quite forgivable misstatement, made accidentally on purpose. Think nothing of it.

       

      1 user thanked author for this post.
    • #197271 Reply

      Susan Bradley
      AskWoody MVP

      Answers forums are consumer forums, thus you won’t see any posting about Windows server support.  Patches for Windows 7 will still come out until 2020.

      Susan Bradley Patch Lady

      • #197284 Reply

        anonymous

        The separation of consumer from commercial is currently being discussed in another topic. But I want to point out that in Windows 7 even the lowly consumer is a payed in full client. Dismissing them as a group from support provided to pay as you go commercial interests should not be advocated. And here I mean disseminating information useful in troubleshooting faulty patches so graciously installed for questionable benefit.

    • #197278 Reply

      Microfix
      AskWoody MVP

      Does this mean we won’t get any official word about new bugs in Win7 and 8.1 patches?

      akin to the highly descriptive MS kb patch info..

      | 2x Group A- W8.1x64 | Group A+ Linux x64 Hybrid | Group B W7x64 Pro | Group W XP Pro
        No problem can be solved from the same level of consciousness that created IT - AE

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

    Reply To: If you bought a new Surface Pro 2 from Microsoft four years ago, you can’t get any official help

    You can use BBCodes to format your content.
    Your account can't use Advanced BBCodes, they will be stripped before saving.

    Your information: