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  • Microsoft to stop contributing to Surface RT, 2, Pro, Pro 2 forums next month

    Posted on June 9th, 2018 at 13:47 woody Comment on the AskWoody Lounge

    A snarkier person than I would note that they never had much support anyway, but a blog post this morning makes it official:

    Please be advised that effective July 2018, the forum topics for products that reached end of support will no longer receive technical support from Microsoft agents. There will be no proactive reviews, monitoring, answering or answer marking of questions. The forums will still have Microsoft moderation to ensure participants can engage in a safe and positive environment. 

    Support for these products will be discontinued

    • Surface RT
    • Surface 2
    • Surface Pro
    • Surface Pro 2

    Microsoft Community participants are welcome and encouraged to continue to use the forum to ask questions and post answers with each other.

    Of course, we’ll continue to support Surface owners until the bits rot away. And, golly, we didn’t make billions of dollars from the Surface. (To be fair, neither did we take a $900 million dollar write-off.)

    (I still marvel at the phrase “Microsoft Agent.” Not an employee. Not a contractor. Not a volunteer. Not a bot. Could somebody tell me what an Agent is?)

    Funny how Microsoft posted this on a Saturday, eh?

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    Home Forums Microsoft to stop contributing to Surface RT, 2, Pro, Pro 2 forums next month

    This topic contains 20 replies, has 8 voices, and was last updated by  anonymous 2 months ago.

    • Author
      Posts
    • #196906 Reply

      woody
      Da Boss

      A snarkier person than I would note that they never had much support anyway, but a blog post this morning makes it official: Please be advised that ef
      [See the full post at: Microsoft to stop contributing to Surface RT, 2, Pro, Pro 2 forums next month]

      3 users thanked author for this post.
    • #196912 Reply

      Microfix
      AskWoody MVP

      So, thats roughly 5 years of support forums since the introduction of the surface 2. I’ll refrain from keyboard tourettes but, this is despicable.

      | 2x Group A- W8.1x64 | Group A+ Linux x64 Hybrid | Group B W7x64 Pro | Group W XP Pro
        No problem can be solved from the same level of consciousness that created IT - AE
      2 users thanked author for this post.
    • #196913 Reply

      BobbyB
      AskWoody Lounger

      (I still marvel at the phrase “Microsoft Agent.” Not an employee. Not a contractor. Not a volunteer. Not a bot. Could somebody tell me what an Agent is?)

      Oh come now @woody every one knows they mean James Bond’s Buddy “Q” if he cant fix a Surface no one can. 😉

      1 user thanked author for this post.
      • #196984 Reply

        woody
        Da Boss

        Although I’ll note, for the record, that Olga is one of the good ones.

    • #196920 Reply

      anonymous

      In this use agent is a representative held at an isolating distance, a cut out, providing plausible deniability. I read it as “Don’t bug us, ask them”

      1 user thanked author for this post.
    • #196922 Reply

      b
      AskWoody Lounger

      Also no more forum support from MS for:

      Lumia etc.
      Microsoft Security Essentials
      Office 2010/2013
      IE<11
      Windows 7/8.1

      5 users thanked author for this post.
      • #196983 Reply

        woody
        Da Boss

        Wow.

        That’s a broad sweep!

      • #196989 Reply

        Ascaris
        AskWoody MVP

        That’s the real story.  Dropping Windows 7 and 8.1?  That’s a much broader segment of the population than Surface Pro, Pro 2, RT users.

        3 users thanked author for this post.
    • #196948 Reply

      anonymous

      Micosoft is like Apple and wants customers to buy new hardware. They gotta keep making more money you must understand.

      If you want to buy older hardware with parts support and forum support then buy a thinkpad.

    • #196967 Reply

      anonymous

      I cant help feeling things went something like this:

      Surface Forum:
      Annoyed Customer 1: I purchased a brand new Surface Pro, followed the update instructions, now it doesnt work!
      Annoyed Customer 2: Yeah, same here, thanks MS. Any comments from MS?
      MS Agent: We are working on a fix
      Annoyed Customer 1: So I am without my new Surface in the meantime?
      MS Agent: We apologise for the inconvenience, please follow instructions in _link_ to revert your PC to an earlier version
      Annoyed Customer 2: I looked at _link_, I dont have a degree in computer science! What now?
      Annoyed Customer 1: I followed the instructions, now all my data is gone!
      Both: MS fix this now
      Both: MS? WHere are you? We want a fix!
      System Message: MS will no longer be posting in these forums.

      3 users thanked author for this post.
      • #196969 Reply

        anonymous

        Micro$oft will no longer be posting in these forums because their heads are in the clouds and it is dizzy up there.  There is no truth to the rumor that Washington state legalizing cannibis has anything to do with this.

        https://www.zdnet.com/article/in-2018-windows-died-at-home-and-nobody-cared/

         

        1 user thanked author for this post.
      • #197023 Reply

        anonymous

        Apple doesn’t stop support at forums (!) after a certain amount of time…

        • #197048 Reply

          anonymous

          Apple has been reported to delete support forum posts that do not agree/conform with their perceived reality when those are legitimate complaints about Apple products.

    • #196988 Reply

      GoTheSaints
      AskWoody Lounger

      Also on March 19 this post: Changes in OneDrive forum on Microsoft Community.

      And this explains the new roles in MS Community:  Who’s Who in the Community: Affiliation & Roles Refresh

      I believe Agents are the people engaged by MS located outside of the US.

      • #197115 Reply

        anonymous

        From your second link:

        Microsoft agent – outsourced agents that are engaged by Microsoft to participate in the Community

        • #197186 Reply

          GoTheSaints
          AskWoody Lounger

          Correct. I did read that in the link I provided and that’s why I posted it. However, MS did not specify (in answer to Woody’s question) what I said in my last sentence, for clarity.

          (If you have ever read their [scripted] responses and their approach to questions asked in MS Community, it is obvious their problem solving is actually nominal. The OP’s question is abandoned by these Agents (after sending the OP on wild goose chases) when the “real” experts (knowledgeable community users) join in and provide the answer).

          • #197206 Reply

            anonymous

            I didn’t mean to imply you didn’t know this, I was just pulling it out to highlight it

    • #197034 Reply

      anonymous

      Meh, their forum support was useless anyways. Third-party forums have often provided better support. Like this one.

      2 users thanked author for this post.
    • #197038 Reply

      anonymous

      Must be a pretty welcome move. MS’s “support” merely served as a way to drive people mad with useless “answers” and copy-paste workflows that did not help anyone at all.

      1 user thanked author for this post.
      • #197118 Reply

        anonymous

        MS’ first response is almost inevitably a question rather than an answer, usually asking for more information.

        Eg:
        User: I am having a problem with my on/off switch, here are my complete specs, a full dump of my hard drive, photos of my pc etc etc

        MS: We understand you are having a problem with your on/off switch. So that we can help you better please can you provide us with the color of your wallpaper where your pc is situated.

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

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