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  • Patch Lady – Quickbooks and emails

    Posted on June 16th, 2018 at 00:46 Susan Bradley Comment on the AskWoody Lounge

    I was posting up the master patch listing tonight and I spotted this KB and I know this impacted people recently:



    After updating Outlook to Monthly Channel Version 1805 (Build 9330.2087), external applications may crash when interacting with or sending email.

    For example, you may get an “Outlook is not responding” error with Intuit QuickBooks. Possible solutions for that specific error can be tried via this Intuit QuickBooks Help article: Crash: Com Error in QuickBooks Desktop


    This issue is fixed in Monthly Channel Version 1805 (Build 9330.2118) and higher. To get the latest update immediately, open Outlook and choose File > Office Account > Update Options > Update Now.

    Microsoft made a service change for Outlook on June 11 2018 (3:45 PST) to mitigate instances of a crash that happens if you’re using a POP or IMAP account. Because of the way the service changes are implemented and also because the issue involves 3rd party interaction with Outlook, you may have to restart Outlook up to three times to ensure that the service change is applied. These restarts ensure that the service change is recognized, then downloaded, then applied successfully to your install of Outlook.

    If anyone is seeing this on NON Click to run, let me know.  But again this points out you need to move to the semi-annual non monthly version of Office 2016 as there are less issues.

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    Home Forums Patch Lady – Quickbooks and emails

    This topic contains 19 replies, has 7 voices, and was last updated by  anonymous 3 months ago.

    • Author
    • #198218 Reply

      Susan Bradley
      AskWoody MVP

      I was posting up the master patch listing tonight and I spotted this KB and I know this impacted people recently: https://support.office.com/en-us/art
      [See the full post at: Patch Lady – Quickbooks and emails]

      Susan Bradley Patch Lady

      2 users thanked author for this post.
    • #198294 Reply

      Da Boss

      So if you aren’t paying for Office 365, you’re getting left behind. Yes?

      I wonder how much more second-class treatment “perpetual” Office customers will tolerate.

      • #198421 Reply

        AskWoody Lounger

        So if you aren’t paying for Office 365, you’re getting left behind. Yes?

        Of course:

        Security updates are included, but you won’t get new features that are added to Office 2016. Upgrades to major releases aren’t included.
        What’s the difference between Office 365 and Office 2016?

        I wonder how much more second-class treatment “perpetual” Office customers will tolerate.

        Shouldn’t that have been considered before they purchased a static product?

        “… it sounds like if you’re on Office 365 you’ll still have the most up-to-date features.”
        Microsoft is releasing Office 2019 next year

      • #198577 Reply

        AskWoody MVP

        So if you aren’t paying for Office 365, you’re getting left behind. Yes?

        Not entirely. There’s always the free Microsoft Office Online. I know, it’s a stripped-down version of the real thing. But it probably has enough functionality for most people.

        Group "L" (Linux Mint)
        with Windows 8.1 running in a VM
        • #199215 Reply


          MrJimPhelps said:

          There’s always the free

          BBCode you used is not allowed.

          Microsoft Office Online[/url].

          For some reason, MS Office’s Sway webapp (accessible via a link at MS Office Online) is flagged by Google Search as possibly hacked: https://i.imgur.com/kIlEYMT.png

    • #198305 Reply


      I recently installed 2016 Office for Home & Business (not Pro) C2R and left updates turned OFF.

      How do you change to Semi-Annual, non-monthly updates version???

      Does that apply to my particular version?

      Step by step novice details please.

    • #198308 Reply


      PK thanks.

      I cant get the second link to open – is it correct?

    • #198312 Reply


      When switching to semi-annual, per Susan to para phrase Office 2016 basically “reinstalls.”

      Does this have any affect on existing Outlook profiles, connection settings, or the outlook.pst storage file (currently stored emails, calendar events etc?)


      • #198320 Reply

        AskWoody MVP

        I don’t know the answer to that one. I only have Office 2010 persistent and have not used C2R.

        Do you know where the Outlook.pst is stored on your computer? All that information should be in the same location/folders. I am going to guess somewhere in AppData under Roaming or Local (maybe both). I have reinstalled Office – first noting the location then copying off the folder(s) in case they get wiped. In the past (not C2R) the email, contacts, and account info were all in the .pst file.

        Once I got the folders copied and before I changed anything, I just experimented. Add and email – see what file date was changed, add a contact – see what file was changed, etc. But again, I’ve never seen C2R’s layout.

        Maybe someone else can answer your question directly.

      • #198325 Reply

        Susan Bradley
        AskWoody MVP

        It does not.  It just flips it.

        Susan Bradley Patch Lady

        1 user thanked author for this post.
        • #198329 Reply


          Susan, just so I am clear in my understanding, does

          It does not.  It just flips it.

          mean that the Office 2016 program literally uninstalls then reinstalls? Or, does it just change certain install/registry information to inform MS that it is semi-annual?

          Is the changeover, quick like a minute or two, or are we talking 5-10 minutes total?

          • #198696 Reply


            Susan?  I’m a newbie at this C2R stuff and would like to know what to expect before I get into it.


            • #198706 Reply

              AskWoody Lounger
            • #198731 Reply


              Thanks, but I have Office 2016 Home and Business that installed as C2R, it shows nothing about PRO or PROPlus?

              Is the MS procedure for ALL versions of  Office 2016?

            • #198946 Reply


              Same here.

              I’d also like to have an answer to the question above.

    • #198575 Reply

      AskWoody Lounger

      Susan in your Master Patch List you have KB4284826 and KB4284867 for Windows 7 listed as Safe to Install. Please note that is not true if you use an “Xbox Wireless Adapter for Windows” with your Win 7 Computer

      If you use an “Xbox Wireless Adapter for Windows” to connect your Xbox One or Xbox 360 Wireless Controller to your computer installing either KB4284826 (Rollup) or KB4284867 (Sec-Only) (and I DID try both updates) breaks the Wireless Adapter and your Xbox Controllers will no longer function at all.  You get an red exclamation point shown on the Xbox Icon in “Control Panel / Devices and Printers” every time you turn the controller on and your controller will no longer be listed or function at all.

      WindowsReport has a write up about the issue here:


      Note that both Windows 7 and Windows 8.1 use the exact same drivers for the Wireless Adapter so it may get broken in Windows 8 as well.  I tried removing and reinstalling the drivers from Windows Update (which gets them from the update catalog) and it did not correct the problem.  I do not know if uninstalling the updates will return normal operation as I just rolled back using a pre-update disk image to get my adapter functioning again.

      After the KB4284867 induced breakage of the Wireless Adapter on my gaming rig ( an X79, Sandy Bridge-E, Win7 X64 HP box) I installed the Xbox Wireless Adapter on 2 other systems (a Haswell, W7 X86 Pro box and a Skylake, X64 Pro box) as a test.  The Adapter and Xbox One Controller functioned normally before KB4284867 install and Adapter/Controller breakage was 100% post KB4284867 install.

      2 users thanked author for this post.
      • #198594 Reply

        Susan Bradley
        AskWoody MVP

        Thanks I had not seen that, put that in the notes.

        Susan Bradley Patch Lady

    • #199160 Reply

      AskWoody Lounger

      Just a heads up Susan.

      A week 3 “Patch Thursday” Cumulative Update KB4284830 for Windows 10 v1703 has just come down the Windows Update chute.  Or at least it will if do not block it one way or another.

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

    Reply To: Patch Lady – Quickbooks and emails

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