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  • Cancel autopayments to Windows Secrets

    Posted on April 16th, 2019 at 12:23 woody Comment on the AskWoody Lounge

    I just got another message from a former Windows Secrets Newsletter subscriber who’s been bamboozled.

    As mentioned in this week’s AskWoody Plus Newsletter:

    I’ve received several emails complaining about recent credit-card charges to “Windows Secrets LLC.” Alas, I can’t do anything about those charges — your money went to a subsidiary of a subsidiary of a multi-billion-dollar conglomerate. Sadly, I can’t tell the credit-card company to give your money back. I have tried to get the automatic renewals canceled — no luck.

    If you see a charge to “Windows Secrets LLC” on your credit-card statement, do us all a favor and contest it. Then write to me at CustomerSupport@AskWoody.com; one way or another, I’ll make you whole. You shouldn’t get stuck holding nothing.

    Susan Bradley has posted the steps for cancelling automatic payments through PayPal:

    Go into settings, payments, manage automatic payments

    https://www.paypal.com/myaccount/autopay/

    If the amount is inactive, you won’t get billed again. If it’s set to automatic then I go to the manage autopayments screen and disable it

    https://www.paypal.com/cgi-bin/webscr?cmd=_manage-paylist

    I click on the specific item and cancel it. This doesn’t cancel the payment, just the renewal.

    There’s a weird bug in the way that PayPal processes AskWoody payments — for reasons best known to PayPal, you get set up with a recurring payment, the payment gets processed, then the recurring payment goes away. In all cases, though, PayPal or credit card, the charge should go to AskWoody LLC.

    If you’re still paying Windows Secrets LLC – just know that the money goes into a big hole.

  • MS-DEFCON 2: Patching conflicts with Sophos and Avast are getting better, but Avira’s a no-show. Don’t patch.

    Posted on April 16th, 2019 at 07:33 woody Comment on the AskWoody Lounge

    It’s still much too early to install the April patches.

    Details in Computerworld Woody on Windows.

    I’m moving us down to MS-DEFCON 2: Patch reliability is unclear. Unless you have an immediate, pressing need to install a specific patch, don’t do it.

  • LangaList: “Why am I not able to reset my PC or reinstall Windows?”

    Posted on April 16th, 2019 at 06:11 woody Comment on the AskWoody Lounge

    Fred goes beyond the answers he provided in this week’s AskWoody Plus Newsletter, to cover details about no-reformat reinstalls for Win7 and 8.1.

    Good stuff from Fred Langa.