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Daily Archives: July 5, 2019

  • Patch Lady – a slap in the face to Partners

    Posted on July 5th, 2019 at 14:31 Susan Bradley Comment on the AskWoody Lounge

    If you are a Microsoft Partner be aware of two upcoming changes.  First off for those that are action pack or silver or gold partners, normally they get 10 (or more) free support cases that can be used to open up a case when you have an issue with a Microsoft product.  They will be removing the free support cases for on premises products.  Going forward if you need to open a support case it will be $499 (US) to open a support case for an on premises product (assuming that fee doesn’t increase).

    Then they are removing what is called “internal use rights”.  Partners had the ability to purchase something called “action pack” and this provided licenses to various Microsoft products including server and desktop uses.  When partners USE the software they understand and feel their customers pain points.

    As you can see in the above link this is not going over well, especially for those partners that service small and medium business customers.