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  • Changes to the volume licensing Software Assurance program

    Posted on September 16th, 2019 at 15:18 woody Comment on the AskWoody Lounge

    Looks like there are some significant changes:

    What’s changing with the Problem Resolution Support benefit?

    We’re adjusting support eligibility criteria and changing support allocations beginning in February 2021 to replace incident-based support with as-needed support and credit toward Unified Support. Software Assurance customers will no longer earn a limited number of support incidents based on spend, agreement type, and product(s) but instead will get as-needed support with a Software Assurance spend of $250,000 or more annually. The Software Assurance support provides business hours support with a 24-hour response time goal.

    What’s changing with the Planning Services benefit? 

    Beginning in February 2020, we’re retiring the Planning Services benefit in Software Assurance. We’re consolidating our programmatic deployment planning assistance to a single approach, and Microsoft FastTrack is our primary implementation support offer. You can use FastTrack for Azure, Microsoft 365, and Dynamics 365 engagements.

    Cloud services will be retired from Planning Services eligibility in February 2020 in favor of FastTrack deployments. Planning Services will be fully retired on January 1, 2022.

    What’s changing with training vouchers?

    We’re retiring the Software Assurance training voucher benefit starting in February 2020, and training days will no longer be used to convert to planning services days. You can still use training vouchers until January 2022, with the exception of Azure training, which will be removed from the course catalog in February 2020. Training vouchers will be fully retired on January 1, 2022.

    I don’t use Software Assurance, but I have a sneaky suspicion that folks who do won’t be overly happy with these changes.