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  • If you’re having trouble logging in, you aren’t alone

    Posted on February 25th, 2019 at 14:45 woody Comment on the AskWoody Lounge

    Credit: Papafox on Pixabay

    We’re seeing a huge backlog in new accounts and new posts. Today will probably go down in AskWoody history as the busiest day ever. We’re roping in all the AskWoody_MVPs to lend a hand.

    Please be patient. I’m still doing all of the Customer Support personally – I don’t want any of you to get the ol’ runaround – and it’s going to take a while to catch up.

    To repeat: If you have a problem logging in with a user account that looks like an email address, or if you can’t register a new one because the email is already taken, it’s not your fault.

    It’s a symptom of the dueling database problem we’ve been grappling with since absorbing the old Windows Secrets Newsletter into the AskWoody Plus Newsletter.

    If you’re having problems, please email me at CustomerSupport@AskWoody.com. Don’t send mail to my usual address. Then patience, please, as I wade through many hundreds of messages.

    We’ll get there. Promise.

    P.S. To answer the most frequent questions:

    • Just because you can log on to the site here doesn’t mean you have a “proper” AskWoody account. If your account name is also your email address, I strongly recommend that you change it. Shoot me mail at Customer Support.
    • All of the account renewals are for a year. If you’ve already paid for part or all of a year, never fear, I’ll pick it up in the database.
    • Unfortunately, there’s no way to simply change a username. WordPress protects them for many reasons, most of which have to do with site security. Instead, we’ll wipe out the old username and get you set up with a new one. Don’t worry. It’s easy.
    • It’s also easy to change your password – and highly recommended if I set it manually. Sign in then click on your picture in the upper right corner. Choose Edit and change your password there. By the way, the “Subscriptions” link right there does NOT show you your Plus Membership status. We’re working on coming up with a single place that’ll show you the status of everything.
    • If you want to test your new account, just click on the “Comment on the AskWoody Lounge” link above and post something worthwhile. Be aware of the fact that comments from new accounts are moderated — reviewed — before they’ll appear on the site. We do that for lots of reasons, but mostly to block spammers (of which we get hundreds every month).
    • To change your picture, “avatar,” see the instructions here.
    If that helped, take a second to support AskWoody on Patreon

    Home Forums If you’re having trouble logging in, you aren’t alone

    Tagged: 

    This topic contains 13 replies, has 9 voices, and was last updated by

     GLS432 1 month, 3 weeks ago.

    • Author
      Posts
    • #331773 Reply

      woody
      Da Boss

      Credit: Papafox on Pixabay We’re seeing a huge backlog in new accounts and new posts. Today will probably go down in AskWoody history as the busiest d
      [See the full post at: If you’re having trouble logging in, you aren’t alone]

      4 users thanked author for this post.
    • #331839 Reply

      echo14612
      AskWoody Lounger

      As Woody suggested, I’m testing my Proper Membership with a comment here.  Thank you thank you thank you Woody for your exemplary efforts to keep this resource going.

      3 users thanked author for this post.
    • #333133 Reply

      F A Kramer
      AskWoody Plus

      I am able to log in successfully, and have been able to do so all along.

      Certainly I add my hardy thanks to Woody and the crew for their efforts. I think that the results are well worth the effort!!!!! My only problem is that the e-mailed newsletter remains “missing in action.” Perhaps someday it will all get sorted out.

      = Ax Kramer

      1 user thanked author for this post.
      • #333142 Reply

        Microfix
        Da Boss

        @f-a-kramer
        Drop an email to: CustomerSupport at AskWoody dot com

        | W8.1 Pro x64 | Linux x64 Hybrids | W7 Pro x86 | XP Pro O/L
      • #333289 Reply

        woody
        Da Boss

        Now if I could just get your newsletter subscription to work….

        1 user thanked author for this post.
    • #333584 Reply

      Christian Denke
      AskWoody Plus

      Not so much trouble logging in – but in spite of my real name appearing at top of my profile, log-in ONLY works with the email address.
      So this is the advised “test post”; wonder what will be shown as user name.
      Thanks, Woody, for your support over decades (I started with reading the ubdergriund guides …) BRgds Christian

    • #333593 Reply

      Christian Denke
      AskWoody Plus

      So just to follow up on pending post #333584 (5:42 pm):
      The “real name” is shown in the forum, but log-in requires the email address and does not accept the user name

      • #333924 Reply

        Kirsty
        Da Boss

        Unfortunately Christian, you haven’t followed the instructions about creating an account without your email address, which was automatically created when you subscription from WSL was imported, as mentioned in this week’s newsletter. We shouldn’t have permitted you to post using this account, which we can fix up when you create yourself a new account.

        Just because you can log on to the site here doesn’t mean you have a “proper” AskWoody account. If your account name is also your email address, I strongly recommend that you change it. Shoot me mail at Customer Support.

        The UserName and General Rules (the Lounge Rules) page has information about account names.

        So create yourself a genuine AskWoody account (click the link when you’re logged out!), email customersupport@askwoody.com advising your new account name, then we can get your subscription transferred, and when this generated account is trashed, we can transfer your content to the new account too.

        1 user thanked author for this post.
      • #333927 Reply

        woody
        Da Boss

        You’ll be far better off if you set up a “proper” AskWoody account.

        In your case, it’s very, very easy. Just drop me a line at CustomerSupport@AskWoody.com.

    • #333894 Reply

      GLS432
      AskWoody Plus

      After some faffing about I can log in, and I’m receiving a single copy of the newsletter at the desired address, and evidently I can post. Now all that’s missing is some way to tell when my subscription ends.

       

      1 user thanked author for this post.
      • #333922 Reply

        Kirsty
        Da Boss

        You can check on your subscription by accessing https://www.askwoody.com/my-account/, then by clicking “My Subscription” in the options offered. 🙂

        1 user thanked author for this post.
        • #337657 Reply

          GLS432
          AskWoody Plus

          Thanks, Kirsty. That’s what I was looking for. Is there a link to that page somewhere on the site? I didn’t see one.

    • #333914 Reply

      Philomene123
      AskWoody Plus

      Well, apparently everything is fine with me. Thanks Woody for the gigantic work. Your site is totally awesome!

      1 user thanked author for this post.
    • #335841 Reply

      deuce120
      AskWoody Plus

      No issues for me as well.

      My many thanks to Woody and all of the people that help make this work. I am also very grateful for you taking over Windows Secrets and the massive undertaking in do so.

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

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