News, tips, advice, support for Windows, Office, PCs & more. Tech help. No bull. We're community supported by donations from our Plus Members, and proud of it
Home icon Home icon Home icon Email icon RSS icon
  • If you’re having trouble logging in, you aren’t alone

    Posted on February 25th, 2019 at 14:45 woody Comment on the AskWoody Lounge

    Credit: Papafox on Pixabay

    We’re seeing a huge backlog in new accounts and new posts. Today will probably go down in AskWoody history as the busiest day ever. We’re roping in all the AskWoody_MVPs to lend a hand.

    Please be patient. I’m still doing all of the Customer Support personally – I don’t want any of you to get the ol’ runaround – and it’s going to take a while to catch up.

    To repeat: If you have a problem logging in with a user account that looks like an email address, or if you can’t register a new one because the email is already taken, it’s not your fault.

    It’s a symptom of the dueling database problem we’ve been grappling with since absorbing the old Windows Secrets Newsletter into the AskWoody Plus Newsletter.

    If you’re having problems, please email me at CustomerSupport@AskWoody.com. Don’t send mail to my usual address. Then patience, please, as I wade through many hundreds of messages.

    We’ll get there. Promise.

    P.S. To answer the most frequent questions:

    • Just because you can log on to the site here doesn’t mean you have a “proper” AskWoody account. If your account name is also your email address, I strongly recommend that you change it. Shoot me mail at Customer Support.
    • All of the account renewals are for a year. If you’ve already paid for part or all of a year, never fear, I’ll pick it up in the database.
    • Unfortunately, there’s no way to simply change a username. WordPress protects them for many reasons, most of which have to do with site security. Instead, we’ll wipe out the old username and get you set up with a new one. Don’t worry. It’s easy.
    • It’s also easy to change your password – and highly recommended if I set it manually. Sign in then click on your picture in the upper right corner. Choose Edit and change your password there. By the way, the “Subscriptions” link right there does NOT show you your Plus Membership status. We’re working on coming up with a single place that’ll show you the status of everything.
    • If you want to test your new account, just click on the “Comment on the AskWoody Lounge” link above and post something worthwhile. Be aware of the fact that comments from new accounts are moderated — reviewed — before they’ll appear on the site. We do that for lots of reasons, but mostly to block spammers (of which we get hundreds every month).
    • To change your picture, “avatar,” see the instructions here.