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  • More Surface Pro battery blues: Thurrott quoting Barb Bowman

    Posted on August 23rd, 2019 at 12:09 woody Comment on the AskWoody Lounge

    Barb Bowman has pulled together a lot of information about bad batteries in the Surface Pro 5 and 6. Bottom line: Microsoft caused the problem (probably with bad firmware/driver updates), but they aren’t responding to customers who complain.

    Sound familiar?

    In today’s Short Takes, Paul quotes Barb:

    I’ll let Barb Bowman, an outspoken MVP (and friend), handle this discussion. “It took [Microsoft] 9+ months to acknowledge battery issues with [Surface Pro 2] and the fixes didn’t solve everything,” she noted in a community support post. “This issue is just starting to trend. I keep emailing an internal contact on it but no replies.” Honestly, this is the problem with Surface: It’s a small business that moves slowly, especially when it comes to responding to issues. It tarnishes the whole brand.