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  • Why I won’t buy a new Surface Pro: Battery problems and support

    Posted on August 29th, 2019 at 06:50 woody Comment on the AskWoody Lounge

    With new Surface Pro(s) and Surface Laptop(s) likely coming soon, a friend has asked me if she should plan on buying a new one.

    My answer? A resounding no.

    Yes, I know that thousands (millions?) of people are very happy with their Surfaces. But many are not. The biggest complaints I hear are about the batteries and TypeCovers.

    According to Barb Bowman, Surface Pro 5 and 6 and Surface Laptop 2 batteries are going down the tubes. If you’re using Win10, open the Feedback Hub and type “battery drain.” You’ll see what she means:

    It isn’t just the bad batteries or dead Type Covers. The over-arching problem: The way Microsoft is handling the problem.

    In short, they aren’t.

    Complaints on the Microsoft Answers Forum go unanswered. Complaints on the Feedback Hub go unanswered. Complaints from key players – MVP Barb included – go unanswered.

    Every hardware manufacturer has battery problems. Keyboard problems, too. Most of them at least take a swing at customer support. From Microsoft these days, it’s just crickets.

    That’s no way to run a support organization. And that, more than anything else, is the reason I won’t buy — and won’t recommend — a Surface Pro or Surface Laptop, of any version.