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Daily Archives: May 8, 2020

  • MS offers free repair (during warranty period) for Surface Laptop 3 cracked screen

    Posted on May 8th, 2020 at 21:53 woody Comment on the AskWoody Lounge

    That’s mighty big of them.

    Per KB 4561768:

    We have investigated claims of screen cracking on Surface Laptop 3 and have determined that, in a very small percentage of cases, a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause.

    If you believe your Surface Laptop 3 is experiencing this issue, you are encouraged to contact our Microsoft Support to initiate a repair free of charge during the warranty period of the device.

    If you have previously paid Microsoft for a Surface Laptop 3 repair that you believe experienced this issue, please contact Microsoft Support to learn about reimbursement.

    Wonder what’ll happen to out-of-warranty Surface Laptop 3s?

    Thx @Shawn_Brink_MVP on Tenforums.

    More details from Mary Jo Foley on ZDNet.

  • Reports that this month’s Outlook update knocks out Search via Exchange Server

    Posted on May 8th, 2020 at 19:07 woody Comment on the AskWoody Lounge

    I’ve seen several reports along this line, from u/leaker929 on Reddit:

    Over the weekend Outlook updated version 2004 build 12730.20236 and now they have 2 issues. They can’t adjust the reading pane widths. You can move them but they snap back. The search is also broken – says they are offline. Mine also updated but I am not having these issues. Repair did not help nor did rebuilding the index.

    Then there’s this from u/itechniker also on Reddit:

    today some customers reported that their Outlook search is not working.

    They have Outlook 2016 and using Exchange 2016 accounts with enabled Exchange Cache Mode.

    If you want to use the search bar, a yellow bar pops up with the text:”Something Went Wrong And Your Search Couldn’t Be Completed”, if you search shared mailboxes which are not cached (only online) then the search is working – if not restart the Windows Search service.

    In the result area there is a link to “search only locally” and above there is the text “There is a problem with your network connection”, this search is working, but only for the cached items. OWA Search is also working without problems.

    The latter poster says that reverting to build 12624.20466 clears up the problem — but not for everyone.

    Further discussion on that thread says that disabling and re-enabling cached Exchange Mode also fixes the problem — but that doesn’t work for everyone.

    Looks like the bug also bites Office 365.

  • Adobe license revoked … Hello, Updated Terms

    Posted on May 8th, 2020 at 15:21 Kirsty Comment on the AskWoody Lounge

    Yesterday, while busy working in Adobe Acrobat Pro (as part of Creative Suite 6), I had an unwelcome pop-up appear while I was in a hurry, telling me that my license had been revoked, and that to continue working on the document that my client was waiting for, I had to re-enter the software’s license number.

    This isn’t a cloud product with a dreaded monthly fee, but one of those where I paid a pretty penny for the software in advance, and don’t owe the company to be able to use it after that purchase.

    Finding the license number slowed me down a little. Then when I entered it, I was advised that a log-in was required or I would be in demo mode for up to 7 days, when it would again fail. I had to waste more time searching out the log in details, and in that log-in process, I received a screen headed Updated Terms – accept or else. I was rushing, and flustered. You can imagine how much time I had to read screeds of legalese.

    Now, this isn’t the first time I’ve had an issue with Adobe needing to have the license number reinstalled to take me out of demo mode for a paid suite, usually at an equally inconvenient moment. But I did wonder if I was the only one getting a license revoked pop up now.

    A little searching led me to find:

    Adobe General Terms of Use

    Published March 16, 2020. Effective as of April 16, 2020. These Terms replace and supersede all prior versions.

    THE MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER IN SECTION 14 (DISPUTE RESOLUTION) BELOW GOVERN THE RESOLUTION OF DISPUTES. PLEASE READ THEM CAREFULLY. IF YOU DO NOT AGREE WITH THE MANDATORY ARBITRATION PROVISION AND CLASS ACTION WAIVER IN THE TERMS, PLEASE DO NOT USE THE SERVICES OR SOFTWARE.

    Yes, I have been using the product since April 16th. So why now?! Have you seen this?

    If you’d like to read the new terms, you can find them here