• COVID-19: Protecting your customers


    By Amy Babinchak

    As an IT-services firm that often works directly with our clients, we’ve had to develop policies for safely returning to the field.

    Those policies aren’t just for our safety; they are also designed to give our clients the comfort and confidence needed to let us back into their offices. (This is a two-way street; we must be assured that the customer has plans for our safety, too.)

    This requirement isn’t unique to IT firms — every service business needs to establish post-pandemic plans for working with customers, face to face.

    Read the full story in AskWoody Plus Newsletter 17.18.0 (2020-05-11).