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  • Freeware Spotlight — A Thousand Words

    Posted on March 30th, 2020 at 01:00 Tracey Capen Comment on the AskWoody Lounge


    By Deanna McElveen

    As we’re all dragged into this new pandemic reality, PC-service clients are going to need remote assistance more than ever.

    Unfortunately, many of those folks are not as computer-savvy as we might wish. So when users run into problems, they might find it difficult to convey what exactly is going awry. In many cases, simple screen shots will illustrate the problem far better than will describing it over the phone.

    The aptly named A Thousand Words (ATW) is a handy screen-capture app from developer Andrew Lambert. The tool is specifically designed to be easy to use — suitable for PC users of any skill. If a problem can be seen on-screen, the machine’s user can launch ATW and follow a simple wizard to quickly grab shots of the fault. The user can then annotate the images and email the shots to a service tech (or the unofficial family IT person).

    Read the full story in AskWoody Plus Newsletter 17.12.0 (2020-03-30).

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