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  • Patch Lady – making sure you control your Microsoft account

    Posted on May 27th, 2020 at 11:34 Susan Bradley Comment on the AskWoody Lounge

    So I was helping a co-worker the other day with his home PC.  It prompted him to set up Windows Hello.  Well we didn’t want to set up Windows hello.  Turns out that was triggered by a pending reboot but in the process of turning off windows hello we realized that his Microsoft account at some point in time has been hacked.  We went to reset the password for his old Microsoft account that was still on the box (he logs in with a local account not Microsoft) and was told that we’d need to get a security code from a secondary email account that …. uh… it’s not ours.

    I cannot stress enough these days that should you use an email address for a log in to anything these days that you ensure you turn on two factor authentication.

    I’m now having to wait 24 hours to try again to recover access to this Microsoft account.  Wish me luck.