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  • Patch Lady – why can’t Surface devices have the BEST experience?

    Posted on September 20th, 2020 at 21:27 Susan Bradley Comment on the AskWoody Lounge

    So why can’t Surface devices have the absolute BEST patching experience EVER?


    After installing driver updates from Intel and Microsoft, offered up to me by Microsoft for a Microsoft built product it demanded that I reenter the bitlocker recovery key.  Surface devices that are set up with either a Microsoft 365 account or a Microsoft personal account have bitlocker set up automatically and backed up to the cloud.  And that’s a good thing because then you need ANOTHER working computer to log into said backup location and type in one key stroke at a time your recovery key hoping it works, mentally thinking about if the backup you have set up ran last time to the tiny external flash drive you have to plug in or if you will be spending tomorrow night rebuilding your Surface Go device.

    I had to go to another PC, log into my recovery bitlocker area – this one is a firm Surface Go so it’s backed up in Azure AD

    Then, I had to enter the Bitlocker recovery key not once, but twice.  It wanted to reboot, I did, it stopped again wanting the recovery key, I had to enter it a second time.

    But it just drives me INSANE that the most hiccups I have is on Microsoft built hardware.

    The items that were installed were Surface- System, Surface-Firmware, Intel-System, Intel-Software Component, FTDI-Ports, FTDI-USB.

    Come on Microsoft, you need to be better than this on your own hardware.

    Surface Go Device.  Purchased December 2019.