• Making the world safe for online shoppers

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    ISSUE 21.10 • 2024-03-04


    Max Oppenheimer

    By Max Stul Oppenheimer, Esq.

    Today’s online shopping technology cannot quite match the in-person, brick-and-mortar experience.

    Multiple photos, detailed descriptions, and videos can go a long way toward helping purchasers compare products and pick the one that fits their needs, but current technology can’t really replace the ability to try on clothes, shake a product for loose parts, or check the bytes on a flash drive to make sure they match your color scheme.

    Online shoppers have had two tools that help close the gap: the availability of free returns and online reviews by other purchasers.

    Read the full story in our Plus Newsletter (21.10.0, 2024-03-04).
    This story also appears in our public Newsletter.