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  • Microsoft 365 health status

    Posted on October 18th, 2019 at 10:30 woody Comment on the AskWoody Lounge

    Yes, that’s copyright 2017

    Mary Jo Foley has details on ZDNet.

    Starting at approximately 13:42 UTC 18 Oct 2019, customers in North America are experiencing issues with Sign-in when Multi-Factor Authentication is enabled. Engineering team is currently investigating the issue and will send out an update as soon as possible.

    UPDATE: MS has modified the announcement:

    Title: Unable to access Microsoft 365 services with MFA

    User impact: Users may be unable to sign in to Microsoft 365 services when leveraging Multi-Factor Authentication (MFA).

    More info: Users may not receive authentication requests via phone call, SMS or within their authenticator app.

    Current status: We’ve confirmed via telemetry and reports from some of the affected customers that service has recovered for a majority of impacted users. We’re continuing to investigate log data to better understand what caused this issue and to validate which recovery measures we took restored service functionality. Additionally, our telemetry indicates that this issue was specific to users located in the North America region.

    Scope of impact: This issue could affect any of your users located in North America if they leverage MFA to access Microsoft 365 services.

    Start time: Friday, October 18, 2019, at 1:30 PM UTC Next update by: Friday, October 18, 2019, at 6:30 PM UTC

  • Office 365 ProPlus to get support on Windows 7 after January 14, 2020

    Posted on October 7th, 2019 at 17:25 joep517 Comment on the AskWoody Lounge

    Microsoft has decided to give Office 365 ProPlus users running Windows 7 some grace time after Windows 7 goes out of support on January 14, 2020. Office 365 ProPlus users will continue to get security updates for Office 365 ProPlus until January 2023. According to Microsoft this is to transition to a “support operating system”.

    See Windows 7 end of support and Office 365 ProPlus for details and more information.

  • Microsoft announces that US voting systems running Win7 will get free updates through the 2020 elections

    Posted on September 20th, 2019 at 14:24 woody Comment on the AskWoody Lounge

    Per MS corporate VP Tom Burt:

    As we head into the 2020 elections, we know there is a relatively small but still significant number of certified voting machines in operation running on Windows 7. We also know that transitioning to machines running newer operating systems in time for the 2020 election may not be possible for a number of reasons, including the lengthy voting machine certification process

    Gotta wonder how small “relative” is, but it’s the right decision.

  • It’s all happening here

    Posted on September 7th, 2019 at 09:09 woody Comment on the AskWoody Lounge

    Just saw this on Paul’s site. Couldn’t resist spreading it:

  • Why I won’t buy a new Surface Pro: Battery problems and support

    Posted on August 29th, 2019 at 06:50 woody Comment on the AskWoody Lounge

    With new Surface Pro(s) and Surface Laptop(s) likely coming soon, a friend has asked me if she should plan on buying a new one.

    My answer? A resounding no.

    Yes, I know that thousands (millions?) of people are very happy with their Surfaces. But many are not. The biggest complaints I hear are about the batteries and TypeCovers.

    According to Barb Bowman, Surface Pro 5 and 6 and Surface Laptop 2 batteries are going down the tubes. If you’re using Win10, open the Feedback Hub and type “battery drain.” You’ll see what she means:

    It isn’t just the bad batteries or dead Type Covers. The over-arching problem: The way Microsoft is handling the problem.

    In short, they aren’t.

    Complaints on the Microsoft Answers Forum go unanswered. Complaints on the Feedback Hub go unanswered. Complaints from key players – MVP Barb included – go unanswered.

    Every hardware manufacturer has battery problems. Keyboard problems, too. Most of them at least take a swing at customer support. From Microsoft these days, it’s just crickets.

    That’s no way to run a support organization. And that, more than anything else, is the reason I won’t buy — and won’t recommend — a Surface Pro or Surface Laptop, of any version.

  • Problem reported with the latest firmware update for Surface Book

    Posted on August 5th, 2019 at 15:23 woody Comment on the AskWoody Lounge

    UPDATE: More details in Computerworld Woody on Windows.

    Have you updated your Surface Book with the latest firmware/driver release (dated July 31)?

    Can you connect to WiFi?

    thunder1025 reports on the Microsoft Answers Forum:

    I updated the wifi driver to “Marvell Semiconductor, Inc. – Net – 15.68.17013.110”, and after that update, I can’t connect to a 5GHz wifi connection, I can only connect to 2.4 GHz. when i try to connect to the 5GHz, it says: “Unable to connect to this network”. Uninstalling the wifi driver, and restarting the device did help me get the 5GHz connection back to my Surface book, but when i decided to try to install the same driver again, and try to connect to 5GHz again, the same “Unable to connect to this network” appears.

    There’s also a post from Andypeppa:

    I have the same problem with the same driver version as well, applied on 8-1-2019. Your post gave me an idea that maybe it was just the 5GHz channel, but alas, I have the same issue with the 2.4GHz spectrum as well; I went to force the band of the Marvell AVASTAR WiFi adapter to 2.4GHz only and it still would not connect.

    I have the Surface Pro (Gen4.5? it’s the one where they didn’t announce the version) but my experience is the exact same as yours; the moment that driver was applied, I can no longer attach to my home WiFi system (UniFi). Interestingly, the Surface Pro WILL attach to the WiFi hotspot on my iPhone.

    And from Nicholas Barsotti:

    I have the same problem with my Surface Pro 6.  Upgraded to driver 15.68.17013.110 and I couldn’t get connected to my wifi either.  I tried forcing 2.4 and 5 Ghz neither worked.  I am using UniFi AC pro access points.  Rolling back to an older version got me back online.

    Thx @BarbBowman

  • Microsoft fixed the bug that prevent Surface Go users from switching out of S mode

    Posted on August 5th, 2019 at 15:15 woody Comment on the AskWoody Lounge

    Remember the complaints that Surface Go owners couldn’t switch from S mode to Win10 Home?

    Looks like they were fixed. ‘Softie Greg says on the Answers forum:

    Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:

    From the taskbar, open Microsoft Store. Select More   > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.

  • Surface firmware/driver updates galore

    Posted on August 5th, 2019 at 15:12 woody Comment on the AskWoody Lounge

    I see new firmware/driver updates for:

    Surface Pro 6

    Surface Pro without a version number (which is to say, 5)

    Surface Laptop (version 1)

    Surface Laptop 2

    Surface Book

    Surface Book 2

    There doesn’t appear to be any specific theme, just a big bunch of fixes.