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  • Microsoft confirms: Visio online stops working with Win10 1903

    Posted on September 8th, 2019 at 06:10 woody Comment on the AskWoody Lounge

    Here’s one I missed…

    Sergiu Gatlan at BleepingComputer points to an official Office online document that says:

    Visio stops working when using the keyboard

    You may have experienced the Visio app becoming slow or stalling when using the keyboard. This issue occurs on Windows version 1903. If you don’t know which version of Windows you have, see Which version of Windows OS am I running?

    This is a known issue and we are actively working on a fix.

    There’s a workaround — turn off Show text suggestions as I type — but no details about the 1903 build number.

    The Microsoft 365 Service Status page lists the bug, saying:

    Current status: We’ve completed development of the fix and we’ll begin performing exhaustive internal validation before deploying to the affected environments. We expect this validation phase to take an extended period of time while we ensure the effectiveness of our fix. Once the validation is complete, we will deploy it in the next Windows update.

    Scope of impact: This issue may affect any of your Microsoft Visio users that are on Windows Build 1903 and have the “Show text suggestions as I type” feature enabled.

    Start time: Tuesday, May 21, 2019, at 12:00 AM UTC

    Root cause: A code issue within Microsoft Windows is causing the Microsoft Visio service to experience stalls or delays.

    Next update by: Thursday, September 26, 2019, at 7:00 AM UTC

    MS has known about this since May 21. I’m really late to the party….

  • Bill Nye, Chromebooks, and common sense

    Posted on August 15th, 2019 at 10:34 woody Comment on the AskWoody Lounge

    Whaddaya want to bet Bill Nye uses a Chromebook?

    I’ve been saying it for more than four years: Unless you have a specific need to run a Windows-only program (and the prospect of Google snooping even more doesn’t bother you), the Chromebook is an excellent choice.

  • Windows Insiders watch out: Build 18947 may be worth skipping

    Posted on July 24th, 2019 at 06:47 woody Comment on the AskWoody Lounge

    Warning from Zac Bowden:

    I assume Zac means both the Fast and Slow rings. Release Preview is still locked in to 19H2.

    Looks like it’s also being pushed to 64-bit machines.

    If you’re in the Fast or Slow rings, might want to sit this one out. Pause updates.

    UPDATE: Brad Sams has details on

    Users on the Insider rings know the risks of running pre-release updates, an accidental release of a build to all rings is a serious issue for Microsoft, but installing this build comes with even more risk than typical for the program. The company does try to hold back releases that will corrupt machines in the preview program but this release has slipped through without the proper telemetry to know if there are any major issues.

    ANOTHER UPDATE: According to Ed Bott on ZDNet, the bad build has been pulled.

  • Patch Lady – Okay Microsoft the 10 limit is soooo 80s

    Posted on July 7th, 2019 at 14:06 Susan Bradley Comment on the AskWoody Lounge

    Every time I use a Windows 10 device and hit the 10 device limit I grumble.  Come on Microsoft…this is dumb and sooooo 80s.

    If you have 10 devices hooked to the Microsoft store, you can’t download any new purchases. If Microsoft had won the phone wars this artificial limit would be even more dumb.  Regardless of what has been posted here, I still hit the 10 device limit today.  Come on Microsoft, make that limit more realistic.  Especially if you want us to use the Store as our method of purchasing software.

  • Patch Lady – do they think this will work?

    Posted on June 3rd, 2019 at 14:54 Susan Bradley Comment on the AskWoody Lounge

    Over the weekend here at the office nearly every mailbox (including ones that aren’t public) got “I saw what you did and now send me bitcoin” threatening emails.  The interesting part to me isn’t that I received the emails (phishing and threating emails are pretty common these days), nor honestly was it that I got it to some “non public” mailboxes.  It’s also pretty common for attackers to use enumeration tools that are pretty well known in the attack community to harvest email address. No to me what was surprising was that someone thought someone would fall for this.

    Emails were addressed to a number of names.  Date was in the “foreign” not USA format.  Misspelled words.  And certainly last but not least, merely providing the bitcoin wallet number to your attackees isn’t a good way to ensure you will be paid.

    Seriously attackers, if you want to get me, you need to get better than this.  You need to ensure that the email is plausible and provide an easy way to receive payment.   I guess if you send out enough and some people respond it’s worth it, but really?

    (note I’m not linking the email due to the profanity in the email).

  • We just went over 1,000,000 posts

    Posted on May 12th, 2019 at 14:04 woody Comment on the AskWoody Lounge

    And the Windows Secrets merge continues…

  • Patch Lady – who actually plays Candy Crush

    Posted on April 30th, 2019 at 11:41 Susan Bradley Comment on the AskWoody Lounge

    Random stupid thought of the day…. who actually plays Candy Crush on their Windows 10 machines?  I mean seriously.  We have phones and tablets for games.  People use computers for work.  And if you want a game, around my office, solitaire is the one people play, not Candy Crush.  It seems to me that Microsoft cannot be making enough revenue stream from Candy Crush’s authors, nor can Candy Crush’s authors be having such a great financial deal with Microsoft given that so much time and energy is spent by Microsoft admins and users world wide to GET RID OF IT.

    The number of resources to de-crapify Windows 10 is staggering.

    Think of how much more we’d all embrace 10 if you just got rid of the stuff that shouldn’t be there in the first place, Redmond?

    So here’s my unofficial survey for the final day of April:

    Have you EVER played Candy Crush on your Windows 10 computer?  

  • Patch Lady – when support goes too far

    Posted on April 24th, 2019 at 20:33 Susan Bradley Comment on the AskWoody Lounge

    First off I know many of you will go …uh huh what do you expect of a company that maps your house.. but I love my irobots… until they don’t work.  I purchased an iRobot i7 with a clean base that … for a while would vacuum the house and go back to the base and empty itself.  And Susan was happy.  Until it didn’t empty itself.  It would go back to the base and charge but would not sense that the clean base was there.  So I went on the web and did all the support documents said to do to get it to work again.  And still it wouldn’t see the clean base.

    So finally when busy season was over and I had a chance to call them, I did.  And during the call explained all the steps I had previously gone through to get it working.  (rebooted the machine, rebooted the clean base, moved the iRobot to 8 feet away from the clean base and pressed the button to go home, cleaned all sensors, cleaned all clean base sensors, etc, etc, even removed the battery to reset the unit, trust me folks I’m a geek, I read your support docs and nothing is working).  So then the support personnel wanted to do a video chat with me.  I’m on a phone I’m thinking…. I’ve explained what I did… why do I need to do a video call?  So he texts me a link to their support video platform.  Which I can tell from clicking on it that their video chat tool is having technical issues and is not making a connection.  He has me try a second time and it doesn’t work.  So then he informs me that I need to record a video and upload it to icloud in order to share it with him to demonstrate what is not working and what steps I’ve done to get it to work.

    Excuse me?  Gentlemen at what point in time do you take the word of your customer and do the right thing?

    I asked to speak to a supervisor to express my opinion that asking me to do a video call was beyond acceptable as a practice to ask of your customers especially after your support tool clearly was not functional.  They agreed and promised to send out a replacement robot, clean base and evacuation bin.  So today the package arrives from iRobot telling me to reset my robot, take out the battery and put it in the replacement one and then send back the defective three parts.  So I remove the five screws, take the battery out, and open up the replacement box getting ready to place the battery in the replacement robot.  And that’s where the fun started.

    You see, only the clean base arrived, not a robot. Seriously of the three promised replacement parts, only one was shipped, the base vacuum robot in particular was not shipped.   So off I call again to ask then to follow up.  And they indicate they will have to look into it with UPS as it must be a shipping problem.  They assure me that three items were shipped.  I assure them that no, just one arrived.

    I am sure that if I looked into the customer support notes of my case they would probably call me slightly beligerent.  Right now I feel frustrated and feel that customer support shouldn’t believe the UPS shipping that says that “oh yes three items were delivered” and instead believe the word of a customer who loves your devices and is losing faith with them as a result of your customer support.

    Why do technology items have to constantly have such frustrating customer support experiences?  Why is this “acceptable” in this industry?

    Thank you, Woody for letting me vent on your platform.  At least it made me feel a bit better to get out my customer support frustrations.