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  • More help with Windows 7 extended support

    Posted on February 24th, 2020 at 01:05 Tracey Capen Comment on the AskWoody Lounge


    By Susan Bradley

    Windows 7 extended-security updates are easier to buy than to deploy. The entire process seems to be a work in progress.

    It’s been over a week since the February Win7 Extended Security Updates (ESU) patches were released … and I’m still helping people get these updates in place. In many cases, folks ran into problems through no fault or misstep of their own. For sure, Microsoft has not made keeping Windows 7 patched an easy process. Here are some of the things we’ve found:

    Read the full story in AskWoody Plus Newsletter 17.8.0 (2020-02-24).

  • Patch Lady – Windows 7 ESU last minute requirement

    Posted on February 11th, 2020 at 22:35 Susan Bradley Comment on the AskWoody Lounge

    Microsoft has thrown a wrench into the last minute Windows 7 ESU updates.

    Now even though you’ve installed the ESU key and everything “was” ready to go, you now need KB4538483 to be MANUALLY installed in order to make Windows update show you updates for both any Windows 7 post ESU security updates *AS WELL AS* the Office updates.

    To get this manual update you have to go to the catalog site — And download either the 64 bit or 32 bit version of this update (depending on your computer version) before any security updates for February will show up when you go to Windows update.  (*)

    Note this is a late breaking change to the instructions and were NOT listed as a requirement until just today:  This procedure page just added this additional update requirement today:

    To anyone who has purchased updates through any ESU program, as a shareholder of Microsoft I want to apologize for this really  not well done, not automatic process.  I personally will be calling several businesses that I assisted to obtain these extended security patches and will apologize for having to bother them to get their machines in a condition to get additional updates when I thought I already had them ready to go.

    Bottom line, my apologies to anyone who thought they were all set.  You are not.  You need to be able to get Windows 7 security updates in February.

    (*) For corporate patchers this update is available via WSUS but NOT available via windows update.

    If you need ANY help with these updates please reach out at

    Rant (and warning) in Computerworld Woody on Windows.

  • Patch Lady Podcast – reminder backup your Windows 7

    Posted on February 9th, 2020 at 23:00 Susan Bradley Comment on the AskWoody Lounge

    This will be the first week we get to try out the brand spanking new Windows 7 security patches in the new post patching era.  Just a reminder to have a GOOD backup before installing these updates.  If you haven’t tested restoring your system from whatever backup you have made, make sure you have all the necessary parts to do so.  Meaning if your backup software needs a bootable flash drive, have that ready.  If you have to hit a F2 or F8 or Escape key to get the system into boot from flash drive, know what combo you need to get into that.


    Link to Video here as well.

    And of course hold back a bit until I’ve had a chance to test the install of the updates and make sure everything is okay.

    Links in the video include

    Windows 7 fix for stretch bug

    Windows 7 shut down error

    Borncity resolution – Adobe Creative Cloud

  • Microsoft posts a manually-downloadable fix for their Win7 “Stretch” black wallpaper bug

    Posted on February 7th, 2020 at 14:57 woody Comment on the AskWoody Lounge

    This just out. Friday afternoon news dump time.

    KB 4539602 Wallpaper set to Stretch is displayed as black in Windows 7 SP1 and Server 2008 R2 SP1

    This update resolves the following issue:

    • Addresses an issue that might cause your wallpaper that is set to Stretch to display as black.

    To get it you have to manually download the correct version from the Update Catalog and install. They’re marked “2020-01 Update” but dated 6 Feb.

    I also noticed that we have a new Monthly Rollup Preview for Win7, KB 4539601, which only contains one acknowledged fix — precisely the same fix noted above. Although the Rollup Preview is dated January 31, in another long-nose Pinocchio move, Microsoft actually posted the KB article on Feb. 7, and they appear in the Update Catalog dated Feb 6.

    Thx @Julia.

  • Win7 error: “You don’t have permission to shut down this computer

    Posted on February 7th, 2020 at 14:42 woody Comment on the AskWoody Lounge

    I’m seeing lots and lots of Win7 customers complaining that they can’t shut down their computers. When they try to turn their machines off through any of the normal means, Win7 throws the error “You don’t have permission to shut down this computer.”

    Reddit has two threads on the problem.

    Win7 has long thrown that error, for various reasons. But suddenly, in the past two days, there’s been a blossoming of complaints.

    Lord_Velkan on the original Reddit thread has what appears to be a fix:

     I created a new admin account. Logged off my original one and log in the new and than back to the original.

    I can’t replicate on my Seven Semper Fi machine, which is up-to-date through the January Monthly Rollup. Any of you seeing the same problem? Does the second admin account workaround fix it?

    Thx @Average-Jane.

  • Patch Lady – Server 2008 R2’s ready to patch?

    Posted on February 6th, 2020 at 14:32 Susan Bradley Comment on the AskWoody Lounge

    My apologies, in the zeal of the coverage over Windows 7 I forgot to circle back and report on issues with Windows Server patching in January.

    There were two trending issues/root causes.

    First make sure you’ve installed the SHA2/SSU patches.  KB474419 (September 10th 2019) should be installed before you attempt the January updates.  Server 2008 R2 were booting up to a restore screen.

    Next for Server 2012 R2 there appeared to be some interaction with Webroot and/or Storagecraft.  Ensure you are up to date on both.

    And finally a reminder for both Windows 7 and Server 2008 R2 – for those that purchase extended support updates – we will no longer have the testing done by the masses and instead will have a much smaller set of folks installing updates on these platforms.  MAKE SURE you have a functional backup and have test restored it before installing the February updates.


  • Patch Lady – Windows 7 ESU lessons

    Posted on February 3rd, 2020 at 20:07 Susan Bradley Comment on the AskWoody Lounge

    Some lessons to be learned from the Windows 7 ESU upgrade….

    1. You have to have a valid Windows 7 pro(*) license.  No pirated keys allowed.
    2. If you have an unused Windows 7 pro key you can STILL do an Windows anytime upgrade from Home to Pro.  When you get to the screen in the Windows anytime upgrade, indicate that you have a key, enter in it and depending on the speed of your computer, it will upgrade to pro.  Be patient .. it says it takes 10 minutes or longer…. it can be HOURS depending on the speed of the computer.  Then activate the key in the system section and then you can add the 1 year add on to keep it patched.
    3. The free upgrade from 7 to 10 still works.  Is it legal?  I would say no.  But Microsoft is totally ignoring that and letting the machines activate.
    4. Can you still buy a Windows 7 license if you don’t have a new one?  Yes, but man it’s hard to ensure that you are buying it from a reputable place online.  Everything looks a bit scammy to me.  And certainly don’t buy it from an ebay vendor.  There are a few on Amazon that look okay and not too scammy, but be careful.  If it’s too good to be true or too cheap to be a proper license, it’s probably not one.
    5. A healthy Windows 7 machine should have no problem installing this key and activating it.  A not so healthy one… you may have to manually install missing updates and run the Windows update troubleshooter to get it to healthy condition.
    6. Finally remember that the offer is still open and doesn’t close.  If you are small business and need to keep even one machine on 7 for a key business need, you can continue to get updates next week by purchasing a license.

    (*) or Ultimate license.

    Details now in Computerworld Woody on Windows.

  • From the oreally files: Elderly will remain at risk for Win7 infections

    Posted on January 29th, 2020 at 09:22 woody Comment on the AskWoody Lounge

    I get such junk in my mail.

    This from a respected insurance company, apparently trying to sell its security advice:

    … there’s significant latent risk remaining from Windows 7 users. While some institutions have the resources to continue patch support and eventually upgrade; individuals, non-profits, and the elderly will remain at risk for the foreseeable future.

    Oh brother.