• 1909 Update Breaks Audio

    • This topic has 6 replies, 5 voices, and was last updated 4 years ago.


    After successfully updating my 64 bit WIN 10 Pro laptop from version 1809 to 1903, I tried doing the same update to my main machine (Gigabyte GA-Z97-HD3 Motherboard) a few days later.  By then the 1903 update had disappeared & the update started downloading 1909.  I thought, oh oh.  I’m likely in for an adventure.  The update seemed to go OK, however,  except I lost the audio.  Device manager showed a Realtek High Def audio device.  There were no red or yellow marks, and the status showed “This device is working properly.” I went to the Gigabyte website to see if there were any new drivers available. The latest was dated 2-23-16 and is the one currently installed.  I reinstalled it just to be sure, and again, no audio.  I then found a 64 Bit Win 10 high def audio driver on the Realtek website, dated 6/14/2017. I downloaded and installed it with the same results.  Device manager still didn’t show any issues, and the Windows audio troubleshooter didn’t offer any help.  I ended up restoring 1809 from a system image, and everything is now working again.

    Two questions: What else can I check to make 1909 work, and where can I find the setup files for version 1903?  I’d rather do that until 1909 gets its act together.  Thanks

    Casey H.

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    • #2006497

      Check control panel for sound and make sure your correct speakers are selected as default.

      1 user thanked author for this post.
    • #2007450

      the Gigabyte GA-Z97-HD3 board has several “revisions” like rev. 1.0, rev 2.0 and rev. 2.1, Casey H.

      which GA-Z97-HD3 board revision do you have?

      try this v6.0.1.8454 Realtek audio driver from the Gigabyte web site, even though it’s listed for a different Gigabyte board. Gigabyte is only listing or “cataloging” new drivers for newer boards only and not for older ones like the GA-Z97-HD3.

      1 user thanked author for this post.
    • #2007997

      I have rev 2.1.  Thanks.  At this point, I have restored 1809, but I’ll keep all of these suggestions on hand when I eventually make the move.  Perhaps at that time, Microsoft will have removed the issue.

      I must have visited the Windows update site about a day too late.  Only 1909 seemed available, and I have been unable to locate 1903.  I see 1903 is available on some sites, but I don’t know the trustworthiness of those locations, so am unwilling to download & install something that might be faulty or contain a plague.

      Casey H.


    • #2008089

      I just confirmed that (for me) the 1903 MCT still is making an 1903 iso

      Version : 10.0.18362
      ServicePack Build : 418
      ServicePack Level : 0

      as per

      of course you still need the old MCT but that is only 18 meg


      Just because you don't know where you are going doesn't mean any road will get you there.
    • #2010519

      An interesting development.  After returning to 1809, all was good until a few days ago.  I believe it was the cumulative update on the 19th that caused the problem, but I can’t be sure.  Anyway, I once again lost my sound, and the troubleshooter said that it appears the speakers are unplugged.  That was not the case.  I plugged the speakers into my laptop just to check, and they worked fine.  I went ahead & tried the Realtek driver I downloaded from Gigabyte based upon EP’s suggestion.  That took care of things.  Thanks again EP.  Next step will be to update to 1903.


      Casey H.

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    Reply To: 1909 Update Breaks Audio

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