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  • 2000002: Cannot consistently drag and drop attachments out of an Outlook message window to the desktop

    Home » Forums » Knowledge Base » 2000002: Cannot consistently drag and drop attachments out of an Outlook message window to the desktop

    Author
    Topic
    #89563

    AKB2000002: Cannot consistently drag and drop attachments out of an Outlook message window to the desktop

    By VulturEMaN

    Published 4 Feb 2017 rev 1.0

    OS Affected: All environments

    Program Affected: Office 2007 to 2013. Possibly 2003 as well (not confirmed).

    Expected Behavior:

    The ability to rapidly drag/drop attachments out of a message in Outlook.

    What happens instead:

    The first message drags properly, but every other message requires you to re-click on the message window.

    Instead of getting a normal cursor, you get the text select cursor.

    Cause:

    Options -> Trust Center -> Attachment Handling -> “Turn off Attachment Preview” is checked.

    Resolution:

    Uncheck “Turn off Attachment Preview”, and disable the individual filters that the user does not want to view (probably just DOC/PPT/XLS/PDF).

    Reply To: 2000002: Cannot consistently drag and drop attachments out of an Outlook message window to the desktop

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