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  • 2000002: Cannot consistently drag and drop attachments out of an Outlook message window to the desktop

    Home Forums Knowledge Base 2000002: Cannot consistently drag and drop attachments out of an Outlook message window to the desktop

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      • #89563
        woody
        Manager

        AKB2000002: Cannot consistently drag and drop attachments out of an Outlook message window to the desktop

        By VulturEMaN

        Published 4 Feb 2017 rev 1.0

        OS Affected: All environments

        Program Affected: Office 2007 to 2013. Possibly 2003 as well (not confirmed).

        Expected Behavior:

        The ability to rapidly drag/drop attachments out of a message in Outlook.

        What happens instead:

        The first message drags properly, but every other message requires you to re-click on the message window.

        Instead of getting a normal cursor, you get the text select cursor.

        Cause:

        Options -> Trust Center -> Attachment Handling -> “Turn off Attachment Preview” is checked.

        Resolution:

        Uncheck “Turn off Attachment Preview”, and disable the individual filters that the user does not want to view (probably just DOC/PPT/XLS/PDF).

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