News, tips, advice, support for Windows, Office, PCs & more. Tech help. No bull. We're community supported by donations from our Plus Members, and proud of it
Home icon Home icon Home icon Email icon RSS icon
  • 2000013: How to clear the Windows Update queue in Win10

    Home Forums Knowledge Base 2000013: How to clear the Windows Update queue in Win10

    This topic contains 19 replies, has 9 voices, and was last updated by  Tex265 6 days, 18 hours ago.

    • Author
      Posts
    • #233671 Reply

      PKCano
      Da Boss

      “I hid the updates using whshowhide, but they installed anyway.”
      If you have ever experienced this, here is an explanation and a way to avoid it in the future.

      My method for hiding/avoiding KB 4023057 (and any other updates you do not want):

      Be sure your Network connections are set to metered connections each time before shutting down the computer. That way, you are on Metered connections when you boot up.

      + Boot computer with metered connections on.
      + Immediately run wushowhide. (Advanced\uncheck auto fix)
      + Hide KB 4023057 (and whatever other updates you do not want).
      + Open Services – highlight Windows Update Service, Disable, Apply, Stop the service (upper left)
      + Restart the computer (not shutdown/bootup)
      + Open Services – highlight Windows Update Service, set to Manual, Apply, DO NOT start the service. Close Services.
      + Immediately run wushowhide and verify the update(s) are hidden, then verify they are not available to be hidden.
      * Restart the computer. This should allow Windows Update to search for updates without clicking on “Check for Updates.” It may take up to 36 hours for it to check on it’s own. WAIT for it.
      + Now you should be able to open Settings\Updates and Security and update without getting the hidden updates. Once you see that only the ones you want are there, turn off Metered connections and allow download.
      + Reset connections to Metered BEFORE the Restart.

      If you do not follow the above procedure, the updates you have supposedly hidden may not be cleared from the Settings\Updates and Security\Windows update queue and will thus be downloaded and installed in spite of the fact you THINK you have hidden them.

      15 users thanked author for this post.
    • #338076 Reply

      Lars220
      AskWoody Lounger

      Thank you PKCano for these instructions for clearing the windows update queue, I hope it is ok for me to post here and share some more information, otherwise maybe a moderator can move this post to an appropriate place. I have had good luck using the instructions offered my the Major Geeks website for re-naming the C:\Windows\SoftwareDistribution folder to .old, after stopping the Windows Update Service, and then deleting that folder – SoftwareDistribution. Note that after doing that my update history in the Settings App was empty, but in Control Panel Installed Updates still showed some. Anyway, the following links are offered for educational information, and may be useful to some people.

      https://www.majorgeeks.com/content/page/how_to_delete_pending_windows_updates.html

      https://www.ghacks.net/2017/11/16/how-to-delete-downloaded-windows-update-files/

      How To Clear Windows Update Cache In Windows 10

      3 users thanked author for this post.
    • #1766761 Reply

      taftbaby
      AskWoody Plus

      PK, should metered connections be turned on all the time?

      • #1766782 Reply

        PKCano
        Da Boss

        If you have Win10 Home, and you do not use a third-party Update Blocker, until the changes to 1803 and 1809 are tested (the  new”Download and Install now”), the only defense you have against forced updates/upgrades is Metered connections. And sometimes, MS will install through metered connections anyway.

        We are hoping the new settings, to be delivered with the June updates, will change this. (But I don’t know if I will ever trust Microsoft again.)

        1 user thanked author for this post.
        • #1876602 Reply

          cyclical01
          AskWoody Plus

          How about if you are using Win10 Pro? At one time I believe I had metered connections set to ON all the time, but I think it messed with something I needed (OneDrive sync, perhaps?) so I turned it off. Would you say it’s OK to leave Metered Connections OFF until I want to check for updates, and then follow the process above? Thanks – it’s all so convoluted (not your fault, if MS did their thing right we wouldn’t need to worry) and I just want to get it right! 🙂

          • #1876603 Reply

            PKCano
            Da Boss

            If you have Win10 Pro, here are the settings I use to control updates (and the reasons for each) and information about the use of AKB2000013.

            • #1876612 Reply

              cyclical01
              AskWoody Plus

              Got it. I configured all that, and understand. My question is about the last bullet in proc AKB2000013. I guess if I take the statement “+ Reset connections to Metered BEFORE the Restart.” and loop back to the first step “Be sure your Network connections are set to metered connections each time before shutting down the computer.” it follows that you’re saying keep your Network set to Metered unless following the specific step “+ Now you should be able to open Settings\Updates and Security and update without getting the hidden updates. Once you see that only the ones you want are there, turn off Metered connections and allow download.”

              If that’s correct, can you validate the following summary of my understanding then?

              • I’ve configured update settings and group policy as outlined in the topic “Configuring update on win10/pro”;
              • Whenever I am of a mind to check for updates (every Patch Tuesday, for instance), Update and Security will display the latest patches that are on offer (and which have not previously been hidden by me using wushowhide), in a “queued for download” state;
              • I can then xref the KB numbers against the master patch list and determine which patches I want to hide/unhide;
              • I should then follow the proc listed under this topic (AKB2000013) in order to ensure the Windows Update cache is properly cleared, the appropriate updates are well and truly hidden; and only the updates I have elected NOT to hide are available for download; downloaded, and installed.
              • Except where noted above, my network connection should be set to metered at all times to guard against as much MS sneakiness as possible. 😉

              Sorry if I am being a pest, but like I said I just want to get it right and my brain is wired for checklists. LOL! Thanks again for your help and patience!!!

    • #2002110 Reply

      Tom-R
      AskWoody Plus

      PK,

      Is this advice here still valid for Win 10?  I’m asking because the link that you provided for downloading wushowhide doesn’t go to that utility anymore.  The link goes to an MS page for their “Windows Update Troubleshooter” — which doesn’t appear to function the same as  wushowhide.

      Is wushowhide still supported on Win 10?  If so, where would someone go to download a current copy of it?

    • #2137594 Reply

      DriftyDonN
      AskWoody Plus

      Considering there have been several changes since this topic started and PKCano gave us the excellent advice on controlling the updates, how about an updated version? Pause? Dont pause(new to me in ver 1903 pro…stop pause, and dl and install commences immediately. So now that I have pause enabled for 35 days, how to keep ms from pushing and installing whatever is out there? What other settings do we need to address (again) as installing win1903 seems to have changed them…I depend on Woody to let us know when to go for it BUT I do not know what msft has in store for me because of the PAUSE condition.

      Thanks!

      D

      Actually, This should be in a different topic. I favorited this one from a different topic having to do with patching, controlling updates etc and PKCano referred to this post. I believe it was a topic for ver 1803 or perhaps 1809 but here we are in 1903/1909 which are quite different…sorry for the misstep. In any case what is the best way to control the update process in pro and home versions 1903?

      • This reply was modified 1 week, 4 days ago by  DriftyDonN.
    • #2140279 Reply

      KYKaren
      AskWoody Plus

      I’ve read the post by @cyclical01 here

      I, too, do best when following checklists.

      I’ve read “The Guide for Windows Update Settings for Windows 10”, and am asking about the section “These are the settings I use”,
      The steps come in this order:
      1) set the deferrals and
      2) set the Group Policy Editor>Automatic Windows Update to #2.

      The next step is where I have a question: It’s about the order of things that come next.
      a) Do you always first follow directions in ABK2000013, which includes wushowhide?
      OR
      b) Do you first use wushowhide by itself, and THEN IF the ones you think you have hidden still appear in the queue, you use the directions in ABK2000013, which include using wushowhide again?

      Having switched from my Win7 device to Win10 exclusively last month, I’ve started using the steps in “The Guide” only three weeks ago for my two 1909 devices, and I have only become familiar with using wushowhide about two weeks ago. I just realized recently that there is an AKB2000013, too. I have hidden two of the three Feb 11 Patch Tuesday updates (first hiding, but later unhiding the 3rd one, the MSRT update). I haven’t seen anything in the queue that was supposed to have been hidden but shows up anyway, but maybe I’ve just been lucky, not having known about the steps in AKB2000013.

      I think I could better construct my checklist and the order of things, if I knew the answer to my question above.

      Offline: Win7Pro ∙ SP1 ∙ x64
      Online: Win10Pro ∙ 1909.18363 ∙ x64 ∙ i7-6500U ∙ RAM 12GB ∙ SSD ∙ Firefox ∙ McAfee Internet Security ∙ Windows Defender
      Online: Win10Pro ∙ 1909.18363 ∙ x64 ∙ i7-8565U ∙ RAM 16GB ∙ SSD ∙ Firefox ∙ McAfee Internet Security ∙ Windows Defender

      • #2140284 Reply

        PKCano
        Da Boss

        b) Do you first use wushowhide by itself, and THEN IF the ones you think you have hidden still appear in the queue, you use the directions in ABK2000013, which include using wushowhide again?

        First, you look at the queue. Is there anything there you do NOT want?
        If the answer is “NO” you are good to click on “Download.”.
        If the answer is “YES” you use wushowhide to hide the ones you don’t want.

        BUT what you see in the queue will not change to reflect the ones you hid until WU checks for updates again. So the ones you hid are still listed when you look in WU. If you click the “Download” button at this point, the ones you see in the queue will download/install (including the ones you hid if they still appear there there).

        SO you can EITHER wait until WU checks for updates again on its own (may take upwards of 36 hours) at which time it will not find the ones you hid OR you can use the procedure in AKB2000013 to clear the queue of the hidden updates so you can download/install the ones you want.

        3 users thanked author for this post.
        • #2140375 Reply

          KYKaren
          AskWoody Plus

          I have two questions now. Here’s the first one (the second one will be in another reply):

          What does “look at the queue” mean? I would like to know operationally — It could mean “look at what Windows Update lists on the Windows Update screen” or it could mean “open wushowhide and see what is listed when you choose ‘Hide updates’ because what is listed there is what is waiting” Or maybe, “look in the queue” could mean either of those — i.e., same same.

          I have been using the 2nd course of action, i.e., not opening Windows Update, but instead opening wushowhide to see what’s waiting and then deciding what, if any, to hide. It seems to work as I expected, but maybe that’s just luck.

          Offline: Win7Pro ∙ SP1 ∙ x64
          Online: Win10Pro ∙ 1909.18363 ∙ x64 ∙ i7-6500U ∙ RAM 12GB ∙ SSD ∙ Firefox ∙ McAfee Internet Security ∙ Windows Defender
          Online: Win10Pro ∙ 1909.18363 ∙ x64 ∙ i7-8565U ∙ RAM 16GB ∙ SSD ∙ Firefox ∙ McAfee Internet Security ∙ Windows Defender

          • #2140436 Reply

            PKCano
            Da Boss

            The Windows Update queue is what you see pending in Windows Update. You know, Settings App\Update & security\Windows Update.

            wushowhide is an MS program separate from the Windows OS, It is NOT Windows Update. They do not necessarily show the same thing. For Example, Silverlight can be in wushowhide list but it never shows up in the Windows Update queue. I have never hidden it. Another example: after you hide updates, they no longer show up in wushowhide, but if they can still be in the Windows Update queue until Windows Update checks for updates again and will get installed if you click “Download.”

            SO look in the WINDOWS UPDATE queue and see what is pending in WINDOWS UPDATE. That is what is going to be installed. If the things that you have hidden are still there, then you need to clear the Windows Update queue.

            You are making things much more difficult than they are by dissecting everything. Just follow the instructions.

            1 user thanked author for this post.
    • #2140377 Reply

      KYKaren
      AskWoody Plus

      This 2nd question is more along the lines of when to clear the Windows Update queue in Win10, rather than how.

      In my short experience with this, I noticed once that there were two notifications on the Windows Update screen at the same time, but only one “Download” button The first update listed was a Defender update and the second one was MSRT, which I had unhidden earlier But, as I say there was only one “Download” button. When I clicked on it, the first one (the Defender update) disappeared from the list; I checked Update History and it was listed there as having been installed. And now there was the MSRT update listed by itself and still the “Download” button. So, I clicked on the “Download” button again and the MSRT was no longer listed. I then checked Update History and IT was listed there as having been installed.
      i) So, is this true — that you will sometimes have more than one update listed and only one “Download” button? In this case, the first click on “Download” button will download the first update listed and the second click on the “Download” button will download the 2nd update listed, and so on? Or is this a special case, because one of the updates was a Defender update?

      ii) and is this true — if I want to download the 2nd one, but not the first, I will have to use the directions in AKB2000013 to remove the 1st one, so that when I click on the “Download” button, I will be downloading and installing only the 2nd one that was listed?

      iii) could it ever happen that if I had two or more updates listed on the Windows Update screen and I clicked on the one “Download” button, all three would be downloaded and installed one after the other, with no further intervention on my part (i.e. no “Download” button to click on a 2nd time or a 3rd time)?

      And if for some reason, I wanted to have control over the sequence, I would have to use AK2000013 to remove the two that I didn’t want to download and install so that the remaining one would be the one to go first, then wait for Windows Update to add the other two, then use AK2000013 to remove the one that I didn’t want to go 2nd, then wait for Windows Update to add the 3rd one, which would go last?

      I had expected that each update would have its own “Download” button, but this seems not to be the case.

      Offline: Win7Pro ∙ SP1 ∙ x64
      Online: Win10Pro ∙ 1909.18363 ∙ x64 ∙ i7-6500U ∙ RAM 12GB ∙ SSD ∙ Firefox ∙ McAfee Internet Security ∙ Windows Defender
      Online: Win10Pro ∙ 1909.18363 ∙ x64 ∙ i7-8565U ∙ RAM 16GB ∙ SSD ∙ Firefox ∙ McAfee Internet Security ∙ Windows Defender

      • #2140437 Reply

        PKCano
        Da Boss

        You already have the answer to all these questions above.

        1 user thanked author for this post.
        • #2140564 Reply

          KYKaren
          AskWoody Plus

          clarification:
          so it could happen that if three updates were listed on the WU screen and the user clicked on the “Download” button, all three of them would download/install one after the other without any more action from the user (in other words, not one by one with a “Download” button after each download/install)?

          conditions:
          Version 1909, Feature update deferral=365, Quality update deferral=0, Group Policy Editor>Automati Windows Update=#2-Notify download/install.

          P.S.
          I know you have told me “just follow instructions” and not overthink it, but my wariness is due to the fact that one time I ‘thought’ I was following instructions, but it didn’t work like I thought I understood they would work, and so I got 1909 before I wanted it.

          Offline: Win7Pro ∙ SP1 ∙ x64
          Online: Win10Pro ∙ 1909.18363 ∙ x64 ∙ i7-6500U ∙ RAM 12GB ∙ SSD ∙ Firefox ∙ McAfee Internet Security ∙ Windows Defender
          Online: Win10Pro ∙ 1909.18363 ∙ x64 ∙ i7-8565U ∙ RAM 16GB ∙ SSD ∙ Firefox ∙ McAfee Internet Security ∙ Windows Defender

          • #2140641 Reply

            Tex265
            AskWoody Plus

            so it could happen that if three updates were listed on the WU screen and the user clicked on the “Download” button, all three of them would download/install one after the other without any more action from the user (in other words, not one by one with a “Download” button after each download/install)?

            My experience is “Yes” they will sequentially download and install without any further Download button pressing option.

            I have also noted this action on occasion  even when there are Defender updates involved. I think the difference is how long it has been since the Windows Updater ran and the user is pressing the Download button.  If very short time has passed since the Updater ran, the Defender updates may not provide the second Download button availability.

            Possibly due to the fact that even with Group Policy set to 2 and Defender updates showing on the Window Updater screen, Defender updates will automatically install after a period of time with no user intervention (you can verify by looking View Update History).  If this happens, the Download button push is not re-installing them just removing their entry from the WU screen. If the time is short, they are actually being downloaded and installed at the same time as the others.

            Windows 10 Pro x64 v1903 and Windows 7 Pro SP1 x64

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

    Reply To: 2000013: How to clear the Windows Update queue in Win10

    You can use BBCodes to format your content.
    Your account can't use Advanced BBCodes, they will be stripped before saving.

    Cancel