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  • 20H2 – Can’t Get There from Here

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 20H2 – Can’t Get There from Here

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      • #2355317
        Kathy Stevens
        AskWoody Lounger

        I was looking forward to a quiet weekend and decided update Windows on multiple computers and let the PCs deal with whatever Microsoft had to offer.

        On one workstation, that had been receiving the message that the computer was not ready to move from Windows 10 1909 two Version 20H2, the update announced, “Your version of Windows is nearing the end of service.” Then it indicated that Feature update to Windows 10, version 20H2 was available for installation.

        In anticipation of installing 20H2, I uninstalled the system’s virus software and removed the Conexant – Media Driver from the PC.

        I then restarted Windows 10 1909, went to updates, and Conexant -MEDIA -7/5/2019 showed up as being available Pending Restart. I did not restart the computer.

        I then clicked the button to check for updates and Windows 10 version 20H2 appeared.

        Started updating to 20H2 and let the system run overnight. In the morning, 16 hours later, 20H2 had reached 61% complete and stopped with a message, “Error Feature update to Windows 10, version 20H2 – Error 0xc1900104

        Ran the 20H2 update several more times and in each case the update only reached 61% complete and the same error message appeared.

        I have also run the Windows Update Troubleshooter on the machine and it reported no problems.

        Any thoughts on how to update to 20H2?

      • #2355324
        joep517
        AskWoody MVP

        Try using the Media Creation Tool at Download Windows 10. Susan Bradley has a short video on this method at video.

        --Joe

        2 users thanked author for this post.
        • #2355406
          ctRanger
          AskWoody Plus

          Your short post finally got me to 20H2 from 1909 this morning.
          I had tried for weeks to get from 1909 to 2004.  Uninstalled and deleted Conexant.  Nothing.
          Changed target to 20H2.  Nothing.
          This morning, used Download Windows 10 site and selected “update now”.   Had to run it twice to get it to complete, but I’m on 20H2 now.

          • This reply was modified 5 days, 7 hours ago by Susan Bradley.
          • This reply was modified 5 days, 7 hours ago by b.
          2 users thanked author for this post.
        • #2355434
          Kathy Stevens
          AskWoody Lounger

          The Download Windows 10 at  https://www.microsoft.com/en-us/software-download/windows10 worked – sort of!

          Started it up, Windows 10 downloaded and installed like summer lightning but then the message appeared “Chose what to keep”

          Only two options were available:

          • Keep Personal files only (Your settings and apps will be deleted, but your files will be kept) or
          • Nothing (Everything will be deleted, including Files, apps, and settings.

          The Keep personal files and apps option is not available!

          The explanation at the bottom of the page indicates that, “Your files, apps, and settings can’t be kept because you’re installing an edition of Windows that’s different than the one you’re currently using.

          I do not want to have to reinstall all of the apps that I use or set up windows again.

          Where do I go from here?

          • #2355436
            Kathy Stevens
            AskWoody Lounger

            Just realized that the link installs a fresh copy of Windows 10 not move to a newer version.

            My mistake!

            • #2355447
              Kathy Stevens
              AskWoody Lounger

              Just watched Susan’s video.

              My experience with the The Download Windows 10 at  https://www.microsoft.com/en-us/software-download/windows10  worked differently than what she shows on the video.

              Now I have absolutely no idea as to where to go from here.

               

              • #2355453
                PKCano
                Manager

                Go to http://www.microsoft.com/en-us/software-download/windows10, and click on “+ Using the tool to upgrade this PC to Windows 10.”
                Follow the numbered instructions.
                This should download the Media Creation Tool (MCT). Double click on it and use it to download the install media.
                It will ask you if you want to upgrade the current PC, or use it for another time/computer.
                If you choose another time/computer, it will create an .ISO you can save and use to update multiple PCs. If you choose the current PC, it will simply upgrade the one you are on.
                If you use the latter, when it asks “Change what you want to keep,” You should get three choices: save apps and data, save data only, or nothing.
                Choose to save apps and data.
                This should give you a working up-to-date copy of v20H2.
                After it comes back to the login screen, log in and let the computer sit without using it for an hour or so to complete the upgrade.

                Word to the wise.: check your settings. They may get changed in the upgrade.

                2 users thanked author for this post.
              • #2355484
                Susan Bradley
                Manager

                Describe what you saw, because what I recorded is normal for me all the time.

                Susan Bradley Patch Lady

                1 user thanked author for this post.
              • #2355485
                Susan Bradley
                Manager

                And P.S. make sure you click on “update now”

                Susan Bradley Patch Lady

                1 user thanked author for this post.
              • #2355553
                Kathy Stevens
                AskWoody Lounger

                Susan

                The last approach I used to move to 20H2 was  outlined in your video.

                • Opened the Media Creation Tool (ISO site) as described in your video.
                • Clicked on update now.
                • Clicked on Open file.
                • Said yes to update
                • Clicked update now and found that the system was ready to update.
                • Then started the download which only took a couple of minutes because the machine has SSD and high Internet down speeds.
                • The download was verified
                • Then the update process was started.
                • The update completed and I rebooted the machine.
                • After rebooting the computer and installation process screen came up that does not appear in your video. The screen asked the question “Choose what to keep” and gave three options
                  • Keep personal files, settings, and apps
                  • Keep Personal files only (Your settings and apps will be deleted, but your files will be kept)
                  • Nothing (Everything will be deleted, including Files, apps, and settings.
                • Unfortunately, the Keep personal files and apps option could not be selected. An explanation at the bottom of the page indicates that, “Your files, apps, and settings can’t be kept because you’re installing an edition of Windows that’s different than the one you’re currently using.

                At this point I terminated the update.

                In other words, what I was offered during the last part the update was different from what was presented in your video.

                As a footnote, the system being updated experienced a C drive failure and I installed a new SSD and reinstall Windows using an HP recovery media.

              • #2355602
                Alex5723
                AskWoody Plus

                “As a footnote, the system being updated experienced a C drive failure and I installed a new SSD and reinstall Windows using an HP recovery media.”

                What version of Windows 10 is installed on your HP, now ?

                1 user thanked author for this post.
              • #2355649
                Kathy Stevens
                AskWoody Lounger

                The misbehaving system’s Specifications:

                • Operating system: Windows 10 Pro 64-bit Version 1909, OS Build 18363.1140
                • Operating System Installed: 11/25/2020
                • Microprocessor: Intel(R) Core (TM) i7-8700 CPU @ 3.20GHz
                • System memory: 16 GB
                • Graphic device 1: NVIDIA GeForce GTX 1060 3GB
                • Audio Device 1: USB Audio Device
                • Audio Device 2: NVIDIA High-Definition Audio
                • Audio Device 3: Conexant HD Audio
              • #2355620
                PKCano
                Manager

                An explanation at the bottom of the page indicates that, “Your files, apps, and settings can’t be kept because you’re installing an edition of Windows that’s different than the one you’re currently using.

                This could be the clue. Edition is Home, Pro, Enterprise, Education…
                Are you trying to install Home or Pro over Enterprise? Home over Pro? enterprise over Pro? or one of the “N” types?
                What you download has to be the same Edition as what you had before.

                2 users thanked author for this post.
              • #2355651
                Kathy Stevens
                AskWoody Lounger

                PKCano

                I have attacked the update to 20H2 in two different ways:

                Both failed and I assumed that both should have attempted to install the proper version of  20H2.

              • #2355669
                EP
                AskWoody_MVP

                AHA, Kathy!

                One of your audio devices listed in your specs is a “Conexant HD Audio” device.

                did you obtain the latest Conexant audio driver from the PC manufacturer that has a driver date of late 2020 or newer (a Conexant driver from 2019 & earlier is NOT good enough)? Win10 20H2 still has problems with some old or outdated Conexant audio drivers

                can you obtain the Hardware Device ID number of the Conexant audio device in Device Manager (devmgmt.msc)? follow the instructions from this site to do this.

                ex. the Hardware ID of a Conexant SmartAudio HD device begins with “HDAUDIO\FUNC_01&VEN_14F1”

                ===

                edit – before making another attempt to upgrade to 20H2, did you also run SFC.EXE /SCANNOW from a normal command window (cmd.exe) [not from Powershell]?

                • This reply was modified 4 days, 8 hours ago by EP.
                • This reply was modified 4 days, 8 hours ago by EP.
                • This reply was modified 4 days, 8 hours ago by EP.
                1 user thanked author for this post.
              • #2355686
                Kathy Stevens
                AskWoody Lounger

                The audio driver in question is a Conexant High-Definition (HD) Audio Driver (Windows 10 v1709/v1803) 8.65.282.54 Rev.A    76.3 MB               Jul 17, 2019

                • Type:                                 Driver-Audio
                • Version:                65.282.54 Rev.A
                • Operating systems: Windows 10 (64-bit)
                • Release date: Jul 17, 2019
                • File name: sp98475.exeexe

                Description:

                This package provides the driver that enables the Conexant Audio driver in supported desktop models that are running a supported operating system.

                This is the only Conexant driver that HP support makes available for the workstation in question.

                I uninstalled the driver prior to the unsuccessful update attempt from within windows. An attempt that after running for 16 hours resulted in an error message.

      • #2355328
        RetiredGeek
        AskWoody MVP

        Google: Windows Update error 0xc1900104

        Lots of possibilities here.

        From a cursory scanning of the results it looks like Joe’s suggestion would be the first thing I’d try.

        HTH 😎

        May the Forces of good computing be with you!

        RG

        PowerShell & VBA Rule!
        Computer Specs

        • This reply was modified 5 days, 10 hours ago by RetiredGeek.
        1 user thanked author for this post.
      • #2355674
        EP
        AskWoody_MVP

        Kathy

        please check the setupact.log file from the “C:\$WINDOWS.~BT\Sources\Panther\” folder. read something from this old MS forum thread for an older Win10 version made a few years ago. might be relevant in resolving the 20H2 upgrade problem

        • #2355688
          Kathy Stevens
          AskWoody Lounger

          The setup log reads as follows:

          2021-04-05 14:08:33, Info                  UI     Determining whether we should run ConX or legacy setup

          2021-04-05 14:08:33, Info                  UI     Legacy setup.exe doesn’t exist. Continue to run ConX setup

          2021-04-05 14:08:33, Info                  UI     Initializing Media class driver for audio support

          2021-04-05 14:08:33, Info                  UI     Initializing media class driver status: 126

          2021-04-05 14:08:33, Info                  UI     Launching ConX setup experience

          2021-04-05 14:08:33, Info                  UI     Inspecting ConX Setup Cmdline

          2021-04-05 14:08:33, Info                  UI     Launching C:\$GetCurrent\media\Sources\SetupPrep.exe /migchoice upgrade /showoobe none /Compat IgnoreWarning /eula accept /noreboot /postoobe C:\$GetCurrent\SafeOS\SetupComplete.cmd /CorrelationVector Uvku7KBro02JKwqa.999 /ClientId Win10UA:VNL:URL:9252:<1.4.9200.23258>:<1>:{97AD6E12-7BCA-4FBC-A1E3-EFA4E332E449}:[10.0.18363]:[2] /DynamicUpdate Enable /telemetry enable /UpdateMedia Decline /SkipSummary

          I have no idea what it means.

           

      • #2355685
        Alex5723
        AskWoody Plus

        Audio Device 3: Conexant HD Audio

        Have you deleted the driver prior to upgrading to 20H2 ?

        • #2355687
          Kathy Stevens
          AskWoody Lounger

          Yes

          • #2355689
            Susan Bradley
            Manager

            “our files, apps, and settings can’t be kept because you’re installing an edition of Windows that’s different than the one you’re currently using.”

            AH HA.. first make sure that your system is activated. You indicated that you reinstalled the operating system.

            Start, settings, System, about, scroll down. What edition does it say and does it indicate that the system is activated?

            Susan Bradley Patch Lady

            1 user thanked author for this post.
            • #2355693
              Alex5723
              AskWoody Plus

              Type ‘Activation’.

              Attachments:
              1 user thanked author for this post.
            • #2355696
              Kathy Stevens
              AskWoody Lounger

              Susan

              Under Activation it reads:

              • Edition Windows 10 Pro
              • Activation Windows is activated with a digital license

              The workstation shipped with Windows 10 Home and I upgraded it to Pro using a digital key.

              • #2355715
                Coldheart9020
                AskWoody Lounger

                Hi, Kathy. As someone who just updated from 1909 Pro on almost the same build as you, I have the following question. The file you downloaded from here – is it Windows10Upgrade9252.exe or MediaCreationTool20H2.exe?

                The former is the one you want to make an in-place upgrade from 1909 to 20H2. It took ages for me, since I’m still using an old-fashioned HDD, but it worked fine and I’m up and running with no issues that I can tell (so far).

                1 user thanked author for this post.
      • #2355717
        anonymous
        Guest
        • #2355742
          Kathy Stevens
          AskWoody Lounger

          Will do tomorrow.

        • #2355744
          Kathy Stevens
          AskWoody Lounger

          It is possible that my VPN is getting in the way.

          • #2355752
            Susan Bradley
            Manager

            I would uninstall your vpn during this process. There have been historical issues with VPN software and feature releases. Get back to core Microsoft. Any third party a/v any VPN, temp pull it off.

            Susan Bradley Patch Lady

      • #2355741
        Kathy Stevens
        AskWoody Lounger

        After uninstalling the Conexant driver, ran Windows 10 Upgrade Assistant just now.

        After running the update sequence, that took minutes, a popup screen asked the question “Choose what to keep” and gave three options

        • Keep personal files, settings, and apps
        • Keep Personal files only (Your settings and apps will be deleted, but your files will be kept)
        • Nothing (Everything will be deleted, including Files, apps, and settings.

        And went on to say, “Something went wrong” and indicated that it was Error code 0xc1900205.

        The first option to “Keep personal files, settings, and apps’ could not be selected.

        After terminating the update, I double checked to make sure that the Conexant driver had been removed from the system. It had.

        So I looks like I will use the system as is and try to upgrade again next month.

        • #2355746
          Coldheart9020
          AskWoody Lounger

          After uninstalling the Conexant driver, ran Windows 10 Upgrade Assistant just now. After running the update sequence, that took minutes, a popup screen asked the question “Choose what to keep” and gave three options

          That seems odd, since I wasn’t prompted on what to keep when I used the W10UA (Windows10Upgrade9252.exe).

          I do remember seeing ‘Choose what to keep’ in the Media Creation Tool, but the Update Assistant did not have such an option whatsoever; it is a straight-forward update to 20H2. See my attached screenshot to see if it looks familiar.

          Attachments:
          • #2355751
            Susan Bradley
            Manager

            The assistant tool doesn’t do that.  Something is making her image be possessed.

            Susan Bradley Patch Lady

            1 user thanked author for this post.
        • #2355750
          Susan Bradley
          Manager

          This isn’t due to Conexant, there’s something else making this little guy gobsmacked.

          Can you do a DISM /restorehelath and then a  sfc /scannow and report back?

           

          Susan Bradley Patch Lady

      • #2355781
        Kathy Stevens
        AskWoody Lounger

        The saga continues.

        Now Windows is trying to update itself!

        A new icon has appeared on the tool bar that when clicked announces,

        “Restart options

        Schedule a time

        We’ll finish installing updates when it’s convenient for you. If your PC isn’t available at your scheduled time. Windows will automatically find a good time for the restart.”

        The icon is the square with circular arrows and an orange dot on the bottom left of the screen.

        Also going to updates from the start menu gives me the following message related to 20H2, ” Your device will restart at 10:00 PM. Make sure to save any work before the start.

        Stay tuned.

         

      • #2355783
        Susan Bradley
        Manager

        Reboot.  See what happens 🙂

        Susan Bradley Patch Lady

        2 users thanked author for this post.
        • #2355927
          Kathy Stevens
          AskWoody Lounger

          Susan

          I rebooted the system early this morning and a blue screen with the caption “Working on updates 0%” appeared.

          It remained at 0% for a couple of hours. Four hours after rebooting the system all appeared well and the Conexant – Media Driver had been reinstalled.

          I just rechecked the system (eight hours after rebooting this morning) and went to Settings – Windows Update an found that Feature update to Windows 10, version 20H2 has been installing over the last two hours and had reached 61% complete.

          Earlier attempts to install 20H2 over the last couple of days never went beyond 61% and I anticipate that sometime in the next couple of hours another error message will appear.

          If so, I plan to continue using 1909 and try to move to 20H2 early next month.

          Will keep you posted.

      • #2355970
        Kathy Stevens
        AskWoody Lounger

        After seven hours the 20H2 update remains at 61% complete!

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