• All browsers hanging when browsing

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    • This topic has 5 replies, 3 voices, and was last updated 4 weeks ago.

    On my brother’s Windows 10 desktop, both Edge and Chrome are hanging whenever he tries to browse to a web site (just like they are taking forever to connect). So he contacted me because I am the computer guy in the family, and I’ve spent several hours on the phone with him the last two days.

    This just started two days ago. He’s rebooted the computer, as well as the router and cable modem. It’s not a network problem. He can still get email using Outlook. Ping works as well, and will resolve web server names. Chkdsk reveals no disk errors. There are no extensions installed in either browser, but I also had him reset the settings anyway in Chrome which made no difference. One thing he also mentioned was that when he tried to do an anti-virus scan with Norton, it would also hang. This makes me wonder if it is Norton that is causing the problem, but there are no Norton extensions (such as Norton safesearch) installed in either browser. He is going to try uninstalling and reinstalling Norton tonight, but I have no confidence that it will solve the problem.

    Does anyone have any ideas? Is there any way to easily trace where Chrome or Edge is hanging? I would suggest to him that he reinstall Chrome (or install Firefox), but since he can’t connect with a browser there’s no way he can download the installers. (I tried emailing the installers to him, but Gmail blocks them, even as a password protected zip file, and suggests using Google drive instead, which obviously won’t work in this case.)

    Thanks for any suggestions.

    Viewing 3 reply threads
    • #2583397

      I would suspect Norton – it tries to control all things and can get in the way. Can you disable it and test?

      cheers, Paul

    • #2583429

      Hi, jonc24.

      In command line, run: tracert
      It will show you where it stops. First should be your router, then ISP, then the outside world. You should get “trace complete.” under a minute..

      I would also recommend to test using public DNS, if this fixes the issue, then your router has issues.

      And last, I would check if proxy setting is turned off.

      But I mostly believe, uninstaling the Norton AV will help.

      Dell Latitude 3420, Intel Core i7 @ 2.8 GHz, 16GB RAM, W10 22H2 Enterprise

      HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

      PRUSA i3 MK3S+

      • #2583433

        You should get something like this attached image

        Dell Latitude 3420, Intel Core i7 @ 2.8 GHz, 16GB RAM, W10 22H2 Enterprise

        HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

        PRUSA i3 MK3S+

    • #2584537

      Thanks for the suggestions.

      This has been resolved. It turns out it was Norton Smart Firewall. Once it was turned disabled, the browsers worked normally. I thought the firewall only protected from incoming connections, but it looks like I was wrong. I also am using Norton Smart Firewall on my computer without a problem, so there could be a problem with it.

    • #2584553

      Both Norton and Windows firewall also monitor outgoing connections, but it seems Norton is more aggressive.
      You may be able to adjust the settings to allow the browsers back online.

      cheers, Paul

    Viewing 3 reply threads
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