On my brother’s Windows 10 desktop, both Edge and Chrome are hanging whenever he tries to browse to a web site (just like they are taking forever to connect). So he contacted me because I am the computer guy in the family, and I’ve spent several hours on the phone with him the last two days.
This just started two days ago. He’s rebooted the computer, as well as the router and cable modem. It’s not a network problem. He can still get email using Outlook. Ping works as well, and will resolve web server names. Chkdsk reveals no disk errors. There are no extensions installed in either browser, but I also had him reset the settings anyway in Chrome which made no difference. One thing he also mentioned was that when he tried to do an anti-virus scan with Norton, it would also hang. This makes me wonder if it is Norton that is causing the problem, but there are no Norton extensions (such as Norton safesearch) installed in either browser. He is going to try uninstalling and reinstalling Norton tonight, but I have no confidence that it will solve the problem.
Does anyone have any ideas? Is there any way to easily trace where Chrome or Edge is hanging? I would suggest to him that he reinstall Chrome (or install Firefox), but since he can’t connect with a browser there’s no way he can download the installers. (I tried emailing the installers to him, but Gmail blocks them, even as a password protected zip file, and suggests using Google drive instead, which obviously won’t work in this case.)
Thanks for any suggestions.
