• Amazon hasn’t been hacked



    In early December 2023, we received emails from readers who asked about a Facebook rumor (or possibly a scam) associated with Amazon.com that began with the words, “Amazon got hacked.”

    The text of the posts said that criminals had added to users’ accounts one or more mailing addresses that were labeled as alternative pickup locations named Amazon Locker, Amazon Hub Locker, Amazon Fresh or Amazon Counter..

    According to the rumor, the added addresses were fraudulently labeled and were not actually official Amazon pickup locations…

    “PSA: check your saved addresses on Amazon. Amazon got hacked and a lot of people (including me) have random “Amazon lockers” saved in their addresses – which are not actual lockers. If you do use Amazon lockers, be sure to verify that the locker you’re sending it to is an actual locker.

    Double check your order history and make sure there aren’t any orders you don’t recognize. And check your bank accounts to make sure your credit card on file is also not being used for unauthorized purchases.”..

    In an update, on Dec. 8, an Amazon spokesperson sent a second statement that said the addresses had been added to users’ accounts in “error” and that the company was “working to fix the issue”:

    “This isn’t a data security matter and our systems are secure. Amazon pickup locations were added to a small number of customer accounts in error, and we are working to fix the issue. We apologize for any inconvenience this may have caused, and customers with questions about their account are welcome to contact customer service.”

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