• Amazon quietly halts arbitrations — consumers can now sue

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    PUBLIC DEFENDER By Brian Livingston With no announcement, Amazon.com has changed its terms of service, which previously compelled aggrieved consumers
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    • #2371265


      When I lived in Toronto (Ontario) I visited friends who had an Alexis and the man-of-the-house proudly had it in the centre of the dining table.  The reason for this, as far as I could determine, was so that he could interrupt a conversation and show that he was, indeed, the Man Of The House by telling Alexis to move to the next track on the CD. Or whatever.

      I now live on the tip of the Bonavista (Newfoundland) peninsula and do not visit these friends; have not visited for eight years.

      Let’s suppose my friends are in the market for a class-action suit (maybe the Class-Action is available only in the USA, but in that case, suppose YOUR friends are in Temple Tx, …)

      Can I argue that Amazon/Alexis illegally recorded MY voice-print, as a visitor, that evening of October 17th 2014 as we sat around eating lasagna?

      And what about the other guests at that dinner-table?

      And how would Amazon go about proving that it didn’t record my voice-print?

      Cheers, I think


      Unless you're in a hurry, just wait.

    • #2371348

      Of Amazon’s changes to the TOS, Brian writes that

      This may make a big difference for you — and for anyone who’s ever used any of Amazon’s products and services — because you may someday be eligible for large, court-ordered refunds.

      This may be true in the case of a company’s employees who’ve been docked pay, as in the DoorDash examples he gives. However, I am much less sanguine about the prospect of individual customers to collect large refunds in a class action. The affected parties typically get a few bucks apiece and the only people who collect amounts worth writing home about are the lawyers.


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