• Amazon suddenly asking for account verification with every sign in attempt

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    • This topic has 67 replies, 14 voices, and was last updated 2 weeks, 6 days ago by Lina Landess.
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    #2013184

    Starting yesterday, after correctly entering my email and password I’m shown a screen (still directly on Amazon) with a button which will send a verification code to my email to verify my account.

    There are 2 things that make this strange.

    The first strange thing about this is that this account is close to 10 years old and I’ve never seen anything like this before. Not even a few years ago when Amazon was hacked and made everyone change their passwords.

    Secondly is that I’ve never had 2FA enabled or any other device except this computer attached to this Amazon account. I don’t even own a cell phone.

    This also doesn’t appear to be directly affecting anything with how the account is actually working and none of the settings have changed.

    This also doesn’t seem to be like what people report with randomly receiving phishing texts or emails purported to be from Amazon.

    If I don’t click the button after entering my password, the code never gets sent and if I click the Amazon logo at the top of the page it takes me back to the homepage like I never entered my email and password.

    What little info I managed to find that sounded anywhere close to this was talking about people receiving forgotten password reset texts when someone was trying to hack their accounts.

    That is not whats happening here, there are no links in the verification emails at all. Just the verification code and the standard wall of text about Amazon caring about your privacy and security.

    I have also cleared my cache and cookies twice with no effect.

    Has anyone else seen anything like this before?

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    • #2013198

      I’ve had this coming through intermittently, not concerned about it. I think Amazon is adding an extra layer of security randomly, especially when there hasn’t been log on action in awhile. Basically, the only concern I have when the added security feature is absent, is with myself as a reminder how frequently I shop at any point in time. IMHO there shouldn’t be any worries.

      MacOS, iOS, iPadOS, and SOS at times.

      1 user thanked author for this post.
      • #2013207

        Ok, I should have said this in my original post, but I actually like the idea that its there I just wish they wouldn’t do things like this at random.

        In the long run I sincerely hope Amazon announces things like this if they decide to add it to more accounts.

        • #2381418

          Amazon must be so wealthy that they don’t care if they lose a few customers because of this.

          I have had to source alternative suppliers because I cannot get into my Amazon account which I have had for over 15 years.  The real pain is that it means I can’t buy any more Kindle books.

          • #2396778

            Yes, they are! and yes they have lost a lot of large spending customers. Imagine that amazon is losing over $20K per year only from a single customer such as myself. They were keep sending me those stupid hyperlinks to approve sign ins. I called several times and told them to stop it because it was an insecure method of verification. Finally, when they didn’t stop, I deleted all my accounts after two decades of membership. I remember shopping at Amazon when they started their business. This is the price we pay for creating such monsters.

    • #2013206

      I have not seen this so far. I use Chrome to access my Prime account, and my default browser, Waterfox, to track deliveries using the links in the emails from Amazon telling me that my order has shipped and that, by clicking on them, I can go to an Amazon page where I can track them. On both cases, everything is still as it has been for quite a while already. Perhaps this is being deployed gradually and not everybody has been included yet in the new system?

      Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

      MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
      Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
      macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

      • #2013208

        A gradual release would explain why there isn’t really any chatter about this anywhere.

    • #2013209

      Amazon has been using these random extra requests for logins for sometime.  It hasn’t bothered or even concerned me, if they want me to login again, I just do it.  That’s even with 2 factor authentication.

      1 user thanked author for this post.
      • #2419187

        It isn’t so much that I dislike going through the extra checks, what I really resent is not being given the option to NOT have to do them. I live alone, my device is password protected and there is nothing personal on it. But still I am treated like a 2 year old without a brain in my head. (Just to be PC my apologies to all those 2 year olds)

      • #2424639

        That’s because your privacy and your rights as a customer are not important to you or to Amazon; many people don’t feel that way. That’s why customers have been leaving Amazon to shop elsewhere. A lot of us prefer to pay a little bit more money to other stores to be treated better and not like a 2-year-old, as mentioned in comments. In my neighborhood for instance, most people dislike Amazon because of that extra checks. Now you can see more boxes being shipped from Walmart, Target, BestBuy and etc. instead of Amazon boxes. So practically Amazon is pushing customers and throwing money away.

        • #2424693

          I keep reading these complaints. I often buy things from Amazon because they are not available in shops where I live; also stream movies and shows. Never in several years by now have had a problem (and I just checked again, same result), beyond having to login to start a session the normal way not just there, but at pretty much every site I access on line: with user name and password. I wonder what others might be doing differently that creates for them such an inconvenience they are forced to complain about. As I would, except I have no reason to. Could it be that I have it easy because I live in the USA? Or could be because I subscribe to Amazon Prime? Has something changed since before I subscribed, when it was the same for me as it is now? Or is it because I am accessing Amazon’s site from a computer, not from a cell phone? Can’t really think of anything that can make an obvious difference.

          Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

          MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
          Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
          macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

          • #2425847

            Dude! these complaints are from here in the USA. These folks are talking about both computer and phone logins. Don’t you ever clear the cache on your browser or disable tracking? Have you heard of online privacy? Amazon is forcing link approve authentication on new devices, browser with cleared cache, deleted session cookies,… disregarding everybody’s privacy, Prime member or not. It’s not just the shops in your area. Local businesses are having hardship because they can’t beat Amazon. Pandemic made it even worse. You seriously should be concerned if you are logging into your Amazon account with just a username and password (like normal sites) because Amazon won’t let you unless they are tracking you. So are we supposed to let Amazon to violate everyone’s privacy for their own purposes? Or let all these hardworking men and women who run an honest local shop to go out of business because they can’t compete with China?

            • #2425871

              ? wrote: “Don’t you ever clear the cache on your browser or disable tracking? Have you heard of online privacy?

              (1) I regularly clear the caches every two or three days and all cookies (no 3rd party allowed) when I close a browser: so far this year close to 1GB of stuff there has gone into the trash and been put outside, by the curb, to be picked up by the urban sanitation squad. If keeping something in the caches for two or three days between cleanings, saves me the annoyances people here are complaining about, then I see no reason to change my current practice. Of course the reason for my being trouble-free may have nothing to do with cookies or with caches, clean or otherwise: Maybe I live a charmed life!

              (2) Online privacy. Yes, I’ve heard of it. Way too much, if you asked me. So I have several addons in my browsers to stop tracking, impertinent advertising, personal info filching, and so on and so forth.

              Not really crazy about it, though: some day we are all going to die, which I would deem not to be a really good thing, but there is no app  or addon for that. I checked.

              I thank you for your concern.

              Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

              MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
              Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
              macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

            • #2444976

              Thanks, I’ve called Amazon and they couldn’t help.  After reading your comments….  I realized, I reset my computer.  When I did, I realized I made a mistake.  A moment of madness on my part.   I hate Microsoft 11 and wanted to return to Microsoft 10.  I caused myself many problems.   I just discovered clearing your cache.  I’ve done it on my tablet due to Telegram.  Thanks.

    • #2013218

      I always logout after each session and start fresh with the next shopping/browsing excursion. These random security sign in requests are part of the Amazon site protection features. I actually appreciate the extra step.

      MacOS, iOS, iPadOS, and SOS at times.

    • #2013252

      Moonbear – you say you don’t welcome the security prompts being “random”.

      I actually welcome “random”, less predictable by people trying to break in.

      Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

    • #2013253

      Starting yesterday, after correctly entering my email and password I’m shown a screen (still directly on Amazon) with a button which will send a verification code to my email to verify my account.

      I got the verification code sent to my iPhone.
      I never keep always connected and sign out at the end of the session.

      • This reply was modified 2 years, 12 months ago by Alex5723.
    • #2013358

      I would like to thank everyone for the quick and informative responses, you’ve saved me a lot of stress. I’ll be marking this as resolved.

      1 user thanked author for this post.
    • #2358856
      • I’m not receiving the codes how do I log in without the code? 
    • #2358926

      Do you have two-factor authetication enabled?

      Once you have received a code – and you can ask for one to be sent – you CAN turn off 2FA.  I would not recommend that as Amazon will not allow you to have other than a valid credit card number in your account.  I don’t welcome leaving a credit card number saved in a website that is secured by a simple password.

      Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

      • #2425873

        ScotchJohn: Indeed! But one still needs to give Amazon a credit card number to buy anything there. Which is the main point of connecting with Amazon, other than browsing to see what’s on offer there and what are the buyers’ comments about this.

        Same difference?

        Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

        MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
        Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
        macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

    • #2359027

      Not asked for a code sent to me before completing my login to Amazon, here in the USA. I just checked. Only asked for my email address and password, as always. But I subscribe to Amazon Prime, so perhaps that makes a difference, rather than my location?

      Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

      MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
      Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
      macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

    • #2359038

      They sent me the codes on my cell for about a month and then quit.

      Don't take yourself so seriously, no one else does 🙂
      All W10 Pro at 21H2,(2 Desktops, 1 Laptop).

    • #2359045

      I just call customer service and verify they asked to send a code.

    • #2366884

      yes it is happening to me now, i am just going around in circles, it wont let me check out.

    • #2381518

      Just tested my Amazon and was in without any credential request (I never log-out).

      When browsing to view my account details I got verification page with an SMS sent to my mobile
      and an email sent to approve to my Gmail account.

    • #2381564

      I have never, ever had this problem with codes and secret handshakes to do business with Amazon, including just now, when I logged in to watch a video and check if they have some books available I would like to buy. As always, it took me three clicks and I was in. But I am logging in Amazon with my Mac, not with a cellphone or with a tablet, so perhaps that might have something to do with my invariable success? And I don’t mind living dangerously to save myself a bunch of hassles, so they have the number of one of my credit cards to get themselves paid from there. Notice that I wrote “credit”, not “debit” card. There is a difference. If one keeps an eye on things.

      Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

      MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
      Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
      macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

    • #2382454

      For even more fun, go to the Amazon site (your account) and enter “sign in attempt notification” in the search box and see what shows up. It surely makes you wonder on who approves SW at Amazon….

    • #2396803

      As it was earlier on, so it is now: Not asked for a code sent to me before completing my login to Amazon, here in the USA. I just checked. Only asked for my email address and password, as always. But I subscribe to Amazon Prime, so perhaps that makes a difference, rather than my location? Go figure. Just glad that this is not my problem. So far.

      Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

      MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
      Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
      macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

    • #2400154

      I’ve been going through all this and try to re-set my password but each time I’m told my second input doesn’t match the first. Gone through all this a dozen times now. help.

      • #2400162

        As you finish typing each password, have you clicked the eye icon to view what was actually entered?

        Windows 11 Pro version 22H2 build 22621.898 + Microsoft 365/Edge

    • #2424877

      AOL email seems to have started this same dual security in the past three weeks.  It’s a pita to me and my wife who are the only ones who have ever used this account.  I called AOL and complained, and it stopped, now it’s back again.  I’m really not looking forward to making another call to someone I can barely understand.

      Experience is that marvelous thing that enables you recognize a mistake as soon as you make it again.

      • #2424881

        What you and others complaining here are doing? I have absolutely no problems like yours either with Amazon or with AOL, and I am in contact pretty much daily with both and have not been bothered even once in many so-untroubled years already in the way you, it seems, are.

        Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

        MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
        Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
        macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

        1 user thanked author for this post.
        • #2425024

          @OscarCP

          Your lack of having experienced the same rigamarole as the other posters (having to use 2FA) could be from your browser and computer having been fingerprinted over time (years, perhaps?) by Amazon and AOL due to a possible lack of privacy-conserving settings being available in the browser and other software to prevent such a procedure from taking place.

          Chrome, after all, hasn’t exactly been known as a bastion of privacy, given that it’s a Google product.

          However, even Firefox has very recently come under fire for its now-fixed surreptitious data gathering that Mozilla called, I believe, inadvertent.

          I use Firefox with plenty of privacy-enhancing settings enabled but, every so often, I do come across a site that needs me to log in or make a purchase from. I’ve found that the privacy settings I’ve enabled tend to not allow these sign-ins to go smoothly sometimes. On those occasions, I have a copy of Firefox with some of these restrictions removed that I use, and am able to log in without any problem, because it’s being fingerprinted by the site, and it tells me so in it’s privacy “report” that I can obtain by clicking on the little “shield”-shaped icon on the left of the address bar.

          • This reply was modified 9 months, 2 weeks ago by Bob99.
          1 user thanked author for this post.
          • #2425066

            Bob99: You might well be right as to why the different treatment I get from Amazon and AOL vs. what others here are complaining they have to put up with.

            There is always this dilemma: how much armor to carry on one’s body for protection against the slings and arrows of ill-meaning foes that might be waiting in ambush vs. how fast is one able to run and dodge and jump as needed?

            We all have to make our choices, and these are conditioned by how we ultimately want to live our lives.

            There is no single good recipe for that; each one has to find that which is a best fit for oneself.

            Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

            MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
            Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
            macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

    • #2425018

      This is what I’ve been experiencing:  As one poster said above, Amazon requires a random two part sign in, and I haven’t been bothered by that too much. I don’t sign in to Amazon everyday, and they don’t make me do this every time.

      AOL however has just started requiring me to click on an incomplete telephone number (my home land line) on their sign in screen. When I do the phone rings near me, I answer and get a code number which I have to type in the place provided on AOL’s sign in screen. When I do that, the sign in goes as usual.  Other email names on this account don’t require this, just the main one, and every time I sign in which can be as many as three or four times a day.

      I’m posting this here just to see if anyone else is having this same experience with AOL. It is very similar to the Amazon experience.

      Experience is that marvelous thing that enables you recognize a mistake as soon as you make it again.

    • #2425061

      I live in the us and have been hit with these added ‘security’ steps for months now.  For the past year my login to amazon goes like this:

      user name / password

      re-enter password / solve captcha

      loginto email to copy link from email and paste url into address bar

      click allow and hope amazon loads else I have to start login proccess from start.

    • #2425081

      I’ve begun to get this from bank accounts, credit card accounts, Google accounts, and others. I’m not sure, but I think it’s usually when I log in from a different machine (er, device) than the one I logged in on the last time. I use two cell phones, two laptops and two desktops. I get mildly annoyed sometimes with the question at the end asking if I want them to remember the “device” I’m using, because they don’t always do so. Frankly, though, I’m fine that they’re doing it, because I’ve been remiss about activating 2FA on all the accounts I should have done it on. Or, is there something I don’t know about 2FA being a bad thing?

       

      • #2425088

        Harpshot: Every so often, I do get a code sent to my phone by my bank, when I try to login to my account there to see what is up with my money.

        2FA is neither bad, nor adorable: it means some extra work to get connected to a site, and this could be an inconvenience, for example if one has to do something in short order at several different sites that each require a different third bit of personal identification, depending on what type of extra IDs these may be:

        https://authy.com/what-is-2fa/

        Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

        MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
        Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
        macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

        • #2425103

          I never get any 2FA from my bank which support my iPhone’s FaceID.
          I also change my password every month.

          I never got Amazon verification demand nor from eBay.

          • #2425160

            Alex: FaceID is 2FA, if yourself login (or your browser logs you in) with username and password. If your bank only uses FaceID, I think you might consider getting another bank. Just saying.

            Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

            MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
            Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
            macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

            1 user thanked author for this post.
            • #2425271

              I don’t use a browser. I use my banking app.
              FaceID replaces the need to login with user/password .User/password are still there when using a password, but there is no text/sms.. for 2FA.
              No one can enter my account using my iPhone’s FaceID.

        • #2425136

          2FA is neither bad, nor adorable: it means some extra work to get connected to a site, and this could be an inconvenience,

          2FA is extremely inconvenient if you change country of residence, as I did six weeks ago, and you acquire a new SIM card and local number for your mobile phone. I doubt whether I could have done much more in advance to avoid numerous catch-22s with various accounts becoming inaccessible due to text messages going to the old mobile number. It’s been a harrowing experience. I was already avoiding SMS-style 2FA and using Microsoft or Google authenticator wherever possible. Beware if you move abroad!

          Windows 11 Pro version 22H2 build 22621.898 + Microsoft 365/Edge

    • #2425298

      I suppose all of this extra inconvenience/annoyance has become necessary due to the amount of Internet related attacks hitting everyone.  Hopefully it will not get worse, and maybe even get better as measures are taken against certain countries making the headlines these days.

      Experience is that marvelous thing that enables you recognize a mistake as soon as you make it again.

      • #2425302

        By any chance, certain countries with lots of those really big nukes?

        Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

        MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
        Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
        macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

    • #2428044

      For the past few weeks I continue to have access to Amazon but as soon as I select MY Kindle it asks for a password and tells me it is incorrect so I change the PW and am able to access this area. Next time SAME – password not recognised so provide a new PW and access area. Today – SAME THING AGAIN – if I try to not create new PW I’m sent through a whole range of drop down boxes just to be told at the end that my PW is incorrect. WHAT IS HAPPENING????

    • #2432224

      Mine doing the same right now

      • #2432243

        Could it be be something wrong with the server handling those “My Kindle ” requests?

        Because I never have done that, and have had no problems at all using Amazon otherwise. For example, I just logged in to track a package expected today with no problems when logging in or with then with being able to get the tracking information: all normal, as it has always been for years by now, in my case. And I buy all sorts of things and stream shows and movies quite often from Amazon.

        Although I use my Mac computer not a cellphone or a tablet. Same story when I was using Windows PCs, all the way until January of 2020.

        Perhaps this “request for verification” problem has something to do with registering with Amazon, opening an account there, with one device and now trying to access their site with another that is not recognized? Instead of “someone just tried to login with a device not recognized” message, users in this situation may get a request to take an additional step to verify that they are really the people with accounts there and not interlopers or imposters.

        Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

        MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
        Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
        macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

    • #2442350

      I hate the new login ! It’s so annoying.

    • #2443134

      Having the same issues for months now. Not overly excited about it.  Amazon’s focus has changed from “customer obsession” to something else. Their prices are going up more as they add services to the subscription, but I never asked for, nor do I want many of those services. Time for a la carte membership options?

    • #2454129

      I am about to go crazy. I have spent hours trying to get into my Audible account to use my 5 credits. Now I am being asked to put my user name and password in. Then I am told a code will be sent to my cell phone by text. But my cell phone does not receive the code. I have talked to at least 7 agents from Amazon and they all give me security questions that are impossible to answer. Any suggestions short of starting over with my membership which would mean I lose my Audible credits.

      • #2454143

        Amazon has an option to phone you with the code instead of texting it. When the text option doesn’t work, use the phone option.

        Carpe Diem {with backup and coffee}
        offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
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    • #2464403

      This past week, it’s happening. Going crazy with this account verification thing. I’m in the U.S., same account for years. I updated my email and it seems since, going in circles. I provide the same info, same IPad, at home, same IP address, and I need to verify with a text, on my cell phone which I don’t use much. Now with Amazon, I’m on my IPad and need to have my cell phone on and nearby. So annoying. I contacted CS to complain.

    • #2464436

      Is it possible that clearing out cookies may invite a more rigorous screening at login to Amazon? Maybe at login, if a cookie is present from a prior session with Amazon, they might reason hey we know this customer – has been here before?

      Honestly do not know and it would not explain the all of a sudden nature. Just trying to guess at some logic to the behavior.

    • #2468404

      I have been getting these for at least around a year. I have a feeling it’s involving how I never tell it to remember me, I always clear all cookies after done with a browsing session (or even in the middle of some browsing sessions), I block numerous trackers, and I block fingerprinting.

      Even logging in with Chrome (as it came with my phone, being Android, but I also have a secondary browser for most stuff) on my phone that it sends the stuff to in the application and as SMS links, it sends the stuff every time with (which obviously isn’t common with Chrome).

      I don’t use a VPN, but with blocking so many trackers and how VPNs make for a second company collecting all your browsing data no matter what (your ISP and the VPN company), I’m better off really not using a VPN for privacy amount.

      As someone said previously, this is very bad for those that would lose access to their phone number (changing country of residence, sometimes carriers don’t let you take numbers with you, and more), plus it’s not good if you have to do stuff while not being able to access your phone for one reason or another (which I’ve had many times over the years). This is one of the reasons I refuse to turn on multi-factor authentication (another part being the technology’s privacy and security risks).
      I generally use extremely long passwords (such as 128 characters long) with no sequences, no words, no dates or similar, and nothing at all relating to my life, and I still change them regularly.

    • #2468422

      Amazon account verification tends to occur during high-traffic periods such as holiday season or during special offers and discounts.

      Carpe Diem {with backup and coffee}
      offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
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      • #2468537

        A data point for consideration that I have already mentioned before:

        I never, ever have had this problem and use Amazon quite a lot, year-round, shopping season or not, both for buying things online (more than before, because now I also have a thing about (a) going to places that might be crowded, (b) Covid and (c) being a Senior Citizen being three things that might not be getting along that well these days) and also Prime for entertainment.

        So I wonder if those having this problem access Amazon with their cell phones. I have always done it from a laptop, first one running Windows 7 and now with a MacBook Pro.

        Or have, perhaps, clicked on “give us your phone number, for added security?” I’ve never done that, or plan to do it in the future. Not even by mistake.

        Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

        MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
        Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
        macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

      • #2468598

        Amazon account verification tends to occur during high-traffic periods such as holiday season or during special offers and discounts.

        Correction: I was thinking of another procedure associated with the Amazon site. I always have two-factor authorization.

        Carpe Diem {with backup and coffee}
        offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
        offline▸ Acer TravelMate P215-52 RAM8GB Win11Pro 22H2.22621.674 x64 i5-10210U SSD Firefox106.0 MicrosoftDefender
        online▸ Win11Pro 22H2.22621.819 x64 i5-9400 RAM16GB HDD Firefox107.0 MicrosoftDefender
    • #2468542

      I never, ever have had this problem and use Amazon quite a lot,

      Me too.

    • #2474308

      I am receiving “Please confirm your Prime Membership” reminders every few days! I am bothered about it on two counts, a) if it is Amazon then why don’t they just say what it’s for? and b) if it isn’t…..? Not happy and its starting to p*ss me off

    • #2485666

      Amazon texted link instead of one-time passcode

      I am used to various sites texting a code number to enter on the sign in page for two step verification.  No problem.

      Amazon has never asked for this when I sign-in with my desktop on the usual sign in page.  I just enter email and password and my account opens.

      Today I happen to click on a link on an email from Amazon notifying me they received my order.  I wanted to check something about the order.  Instead of signing in on my desktop I just clicked the link on the email for “view or manage order”.

      Amazon did not text me a one-time passcode as their site clearly explains will happen with two step verification.  Instead, I received a link with the helpful instruction to just tap the link on my phone.  First, I don’t click links on my phone as I think that is dangerous.  Second, I do not access the internet with my phone.  I send and receive texts and I send and receive phone calls.  That’s it.  I could tap the link all day and it would not work.

      So, I just signed in with my desktop as usual.  Viewed my order.  Got the info I needed and all was well.

      Much later I discovered when they sent the link by text, they also sent an email and I guess I could have confirmed verification by clicking the word “Approve” on the email.

      But here’s the thing.  Amazon says they will text a one-time passcode but instead they texted a link.  I think they should do what they say they are going to do.  The instructions on their website about receiving the passcode by text and entering the number in the box provided on the sign-in page is false information.  That is not what happened.

      HP Pavilion Desktop TP01-0050 – 64 bit
      Windows 10 Home Version 21H2
      OS build 19044.2130
      Windows Defender and Windows Firewall
      Microsoft Office Home and Business 2019
      -Version 2209(Build 15629.20208 C2R)

      1 user thanked author for this post.
      • #2485707

        This is certainly a phishing mail not from Amazon.

        1 user thanked author for this post.
        mpw
    • #2485732

      Wish that you were correct but the texted link from Amazon arrived seconds after I clicked “view or manage order” button in the order confirmation email and at the same time an email verification was also sent to my gmail account.

      I think the texted link came from Amazon.

       

      HP Pavilion Desktop TP01-0050 – 64 bit
      Windows 10 Home Version 21H2
      OS build 19044.2130
      Windows Defender and Windows Firewall
      Microsoft Office Home and Business 2019
      -Version 2209(Build 15629.20208 C2R)

      1 user thanked author for this post.
    • #2485888

      Hope you are right clicking on links in mail.

      I get confirmation mail from Amazon on purchases.
      NEVER text/sms to my phone.

      • #2485901

        Hope you are right clicking on links in mail.

        How does that help?

        Windows 11 Pro version 22H2 build 22621.898 + Microsoft 365/Edge

    • #2487495

      I’ve been purchasing from Amazon Canada for more more than a decade; I also have a kindle and prime membership – but every single time I log in now I get sent an email to confirm the security code before I can continue.  I am not able to disable this, despite ‘instructions’ on Amazon’s website.  I want it to end.

      • #2487568

        Changing world. Changing rules. The additional security is there for everyone’s protection.

        Carpe Diem {with backup and coffee}
        offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
        offline▸ Acer TravelMate P215-52 RAM8GB Win11Pro 22H2.22621.674 x64 i5-10210U SSD Firefox106.0 MicrosoftDefender
        online▸ Win11Pro 22H2.22621.819 x64 i5-9400 RAM16GB HDD Firefox107.0 MicrosoftDefender
    • #2495441

      I don’t mind that they’re trying to create a more secure environment, but I haven’t received the stupid code and it’s been over 5 minutes! I’m frustrated as all I’m trying to do is get a QR code to return an item that doesn’t fit.

      And so, I go to my phone & can get it to my account with no problem. Thank goodness they haven’t totally messed this up!

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