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  • Asking for a Favor About updating my Win 7

    Posted on TheFamilyIT Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 7 Windows 7 patches Asking for a Favor About updating my Win 7

    This topic contains 153 replies, has 7 voices, and was last updated by  walker 2 months, 2 weeks ago.

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    • #1907521 Reply

      TheFamilyIT
      AskWoody Lounger

      Hello,

      I am looking for someone with a high level role that would be willing to help me on how to safely install (in correct order) and installing the least amount of telemetry updates for my Windows 7 Pro x64 service pack 1 Custom Computer. Plus, I never heard of a Servicing stacking update being a requirement before installing Bluekeep patch.

      I haven’t updated since Jan. 2018 because I am scared of updates causing major operation issues and how Microsoft’s quality control isn’t like how it used to be.

      There’s only a few updates under important list and Optional list.  I have attached Screenshots of WU Lists.

      I have Norton Security 22.18.0.213 installed (which today installed a patch), PC has SSD and Hard Drive.

      Please let me know if you’re willing to help, Thank you in advance.

      Windows-Updates-Important-List_8.13.19
      Windows-Updates-Optional-List_8.13.19

      Attachments:
    • #1907560 Reply

      PKCano
      Da Boss

      I never heard of a Servicing stacking update being a requirement

      The Servicing Stack patch is an update for the Windows Update mechanism. You have received Servicing Stack updates in the past through Windows Update, you just may not have known what they were.

      I have Norton Security 22.18.0.213 installed (which today installed a patch), PC has SSD and Hard Drive.

      We need more information on the specs of your computer (every computer has a hard drive and/or SSD) How old is it? What processor, graphics card, etc does it have? You can download the utility Speccy (free) and run it if you do not know the answers.

      ….how to safely install (in correct order) and installing the least amount of telemetry updates for my Windows 7 Pro x64 service pack 1 Custom Computer…..
      I haven’t updated since Jan. 2018

      Microsoft added telemetry to Win7 through Windows Update beginning in Nov. 2016. So if you were updating through Windows Update until December 2017, there is a good chance you already have the telemetry installed. What started in Jan 2018 that caused all the problems was the Meltdown/Spectre mitigation.

      Can you give us your updating history. Were you using Windows Update to patch your computer? Were you using Catalog download/manual install of Security-only Updates and IE11 Cumulative Updates? What patches (if any) were you avoiding? etc.

      1 user thanked author for this post.
      • #1907619 Reply

        TheFamilyIT
        AskWoody Lounger

        @pkcano

        I know Microsoft starting adding telemetry to Win7 for awhile now. But, I only updated what I needed in order for Windows 7 Pro version to work normally like any PC. So,that I could start installing softwares and setting it up for my uses.

        I would update from Windows Update, but if I have to download from Catalog then I know I would have (I can’t remember if I had to). Before I install updates, I would check and wait to see which KB updates to hide and then update.

        My custom computer was built 2014. Motherboard: Gibabyte GA-X99-UD4 Hard Drive 1 TB SSD 512GB Graphics card: Asus Strix from 2013 with 2 fans  Video Card: NVIDIA GeForce GTX970

        I have attached Screenshot and the Zip is PDF (had to cause 2mb limit) of 11 pages of my Windows Update History.

        • This reply was modified 3 months ago by  TheFamilyIT.
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    • #1907737 Reply

      Look for the KB uninstall .bat file here (and there will be tons of other pointer for  you).

      http://forum.notebookreview.com/threads/windows-7-clean-installation-guide.781213/#post-10086233

    • #1907758 Reply

      PKCano
      Da Boss

      Since you were updating from Windows Update, I assume you were installing the Monthly Rollups. So to bring your computer up to date, you are going to need to use a combination of Catalog downloads/manual install and Windows Update. (If you do not want to install Monthly Rollups, the procedure will be different and more complicated)
      Here’s what I suggest:

      Step 1
      You will need to install the latest Servicing Stack and the SHA-2 v1 updates before you can use Windows Update.
      + Download the following updates from the MS Catalog and save them in a folder on your desktop: KB4490628 2019-03 Servicing Stack and KB4474419 2019-03 Security Update (SHA-2 v1). These links are direct downloads from the Catalog, so when you click on the links, the download box will pop up.
      + Close open programs.
      + In Windows Update/Change settings, note your current setting, then set it to “Never check for updates (not recommended).
      + Double click on KB4490628, when the box pops up choose install. When the install is finished, reboot the computer and wait 15 minutes after login to let the installation complete.
      + Double click on KB4474419 when the box pops up choose install. When the install is finished, reboot the computer and wait 15 minutes after login to let the installation complete.
      Let us know if you have any problems before going to step 2.

      Step 2
      + In Windows Update/Important updates, if 2019-08 Security Monthly Quality Rollup for Win7 KB4512506 is listed, right click on it and choose HIDE. (This is the August update and should not be installed yet.) If the installer for .NET 4.8, KB4503548 is listed, also HIDE it.  Click on “Check for Updates”
      + According to your screenshot, install 2019-07 Rollup for .NET KB4507420, 2019-07 Security Monthly Quality Rollup KB4507449, 2019-08 Security Update KB4474419 (this is version 2) and MSRT KB890830. If there are any other updates offered, ask before you do an update. Leave the unchecked Optional updates alone.
      + Reboot the computer and wait 30 minutes after login to give the installation time to complete and the maintenance tasks time to finish and  before doing anything.
      Let us know the results.

      If there are no problems, you will need to unhide KB4512506 (Do NOT install) and reset WU to the original setting.

      1 user thanked author for this post.
      • #1908071 Reply

        TheFamilyIT
        AskWoody Lounger

        @pkcano

        Besides creating a system restore point, should I also do a full system and full image back ups before updating, right? I remember reading a couple of weeks ago here, in one of the forum topics that Win7 that is really up to date will have just as much telemetry as Win10. What’s your opinion on this ??

        What is the minimum security updates needed to keep PC safe with minimal unavoidable telemetry and have no risk of PC to start having boot up issues (caused by being out of date.Which happened to Mom’s Win8.1 before working again)?  I don’t know when I will give in & have to go into the dark side & upgrade to Win10.

        So, that July Monthly Quality Rollup have any telemetry? Plus, I thought with Monthly Rollups you can’t avoid hidden telemetry.

        According to WU History, I did try to install, but all 4 failed of Monthly Quality Security Updates and Cumulative Security 2 year ago.  I didn’t see same KB names later on the list. See screenshot below Windows-Update-History_MonthlyRollups_CumulativeSecurity

        Attachments:
        • #1908254 Reply

          PKCano
          Da Boss

          Besides creating a system restore point, should I also do a full system and full image back ups before updating, right?

          Absolutely you should backup before you do any updating. You should make a full disk image (including boot sector and all partitions) and a file backup of your data (everything under the User ID(s)).

          I haven’t updated since Jan. 2018 because I am scared of updates causing major operation issues and how Microsoft’s quality control isn’t like how it used to be.

          Looking at your screenshot, I see failures going back farther than 2017-12 CU for Windows, so you are not updated to Dec 2017. Can you make a screen shot of the last time the CU for Windows (not Active Killbits) was successful, on both sides of that point, with the dates and the Status showing? There may be more to be done to fix this than just updating.

          • #1908537 Reply

            TheFamilyIT
            AskWoody Lounger

            @pkcano

            I have done a full image backup before, but when you said “.. (including boot sector and all partitions)..”  what are the steps to do this ?

            Did you look through that Zip file (contains PDF) of WU History?…Maybe I manually installed the safer/necessary security updates..

            First screenshot, WU main window of when PC was last updated. The rest is Installed Updates List.

            • This reply was modified 3 months ago by  TheFamilyIT.
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        • #1908935 Reply

          PKCano
          Da Boss

          I am confused. I really don’t understand what I see.
          Microsoft started the Cumulative patching in October 2016.
          But the updates I see in your screenshots are older than that with a few exceptions.
          Since the beginning of 2017, the KB numbers for Windows patches have started with a “4”
          I see none of these in your screenshots. They are all “3” and “2”
          But you say you haven’t updated since Dec. 2018, implying you were updating until that time.

          So before we go any further, I need to know what is honestly going on
          Did you just reinstall Windows in 2018 choosing nothing but the older individual updates?
          I need to know what is installed on the computer – not the History b/c that only shows what has been tried.
          In Windows Update, lower left corner, pull up Installed updates. (see my first screenshot).
          There needs to be three columns: Name, Program, and Installed on. You can slide the columns by grabbing the title and dragging it sideways. Sort the columns on “Name” by clicking on the title – it is a toggle, the little triangle should be pointing down. Scroll down to the “Microsoft Windows” section and shoot everything from there down.
          You may need to create more than one reply to upload all of them, or you can email them to me at (pkcano at askwoody dot com). If you use the email, be sure to put your ID and a reference to Askwoody in the subject. See screenshots.

          Attachments:
          • #1913392 Reply

            TheFamilyIT
            AskWoody Lounger

            @pkcano

            The last successful Update was January 2018 as that screenshot of WU main page that I replied with shows. I did have Enterprise edition installed (while I was not using my PC for a few years. I can’t remember if I did use it once and awhile at some point).

            When I was ready to really start using my PC, I then had to install Win10 Pro after (Enterprise version not messed up after trying to clone for system backup to work. Only had  Win10 Pro for a couple of days and then downgraded to Win7 Pro x64 in order.

            • This reply was modified 2 months, 4 weeks ago by  TheFamilyIT.
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            • #1913422 Reply

              PKCano
              Da Boss

              OK, give me until tomorrow to go over what’s installed and come up with a  plan.
              Get back with me tomorrow evening. I’ll be on until around 8:00pm CDT.

              2 users thanked author for this post.
        • #1913820 Reply

          PKCano
          Da Boss

          Looking at the installed updates, I see the latest one was dated in Oct of 2016.
          I also see that some of the telemetry patches are already installed.
          From you earlier History, I also see that you have had quite a number of installation failures.

          So my recommendation is to take this in steps.
          First, I would suggest running some troubleshooting to try to eliminate a few causes of failures.
          Next, would be to get the settings right.
          Then, I would recommend uninstalling a couple of updates.
          You will need to download and manually install some patches before you can use Windows Update.
          Then bring the updates to current, which will also be in steps.
          Lastly, we can deal with the telemetry. I’m not going to recommend Group B methods. They are just too complicated at this point. We’ll use Group A, then neutralize the telemetry.

          If you don’t understand how to do some of the things I suggest, let me know. But to start, I’m going to assume some technical knowledge on your part (since you are “The FamilyIT.” 🙂 ).

    • #1913923 Reply

      PKCano
      Da Boss

      Before you get started, you will need to download the following updates. These are direct MS Catalog download links, so when you click on them, the files will download. SAVE them in a folder on the computer desktop.

      KB4490628 2019-03 Servicing Stack
      KB4474419 2019-08 Security Update (SHA-2 coding v.2)
      pciclearstalecache
      (FYI KB3133977 is already installed.)

      The first few steps need to be done offline. Disconnect the PC from the Internet (turn off WiFi) so that it doesn’t reconnect on reboot.

      Step 1: Get your settings right.
      Settings external to Windows Update (to reduce telemetry):
      1. In Action Center\Maintenance\Settings – Windows Error Reporting is set to “Never check for solutions.”
      2. In Action Center\Change Action Center settings\Related settings: CEIP is set to “No” and Problem reporting is set to “No.”
      3. In Administrative Tools\Services – Diagnostics Tracking Service is Disabled. (If is’t not there, it WILL be installed once you start using the Monthly Rollups.)
      4. In Administrative Tools\Task Scheduler\Library\Microsoft\Windows – all tasks under Application Experience, Autochk, and CEIP are Disabled.
      5. Smart Screen Filter is turned OFF in IE11 in Win7/8.1 and on the desktop in Win8.1
      6. Bing is not the default search engine in IE11 and IE11 is not my default browser.

      Windows Update Settings:
      1. CHECKED “Give me recommended updates the same way I receive important updates”
      2. CHECKED “Give me updates for other MS products”
      3. Windows Updates set to “Never check for updates (Not recommended)”
      4. ONLY hidden updates are telemetry related: Win7 KB2952664/3150513, 3021917, 3068708, 3080149; Win8.1 KB2976978/KB3150513, KB3044374, KB3068708, KB3080149. Unhide everything else.

      2 users thanked author for this post.
    • #1913926 Reply

      PKCano
      Da Boss

      Step 2: Run some troubleshooting to try to eliminate a few causes of failures.

      + Open an elevated Command Prompt (right click cmd.exe and Run as Administrator).
      Run chkdsk /f
      It will tell you it can’t run b/c the computer is on, do you want to run on reboot?
      Yes
      Exit the Command Prompt and reboot.
      Did it find/correct any errors?

      + Open an elevated Command Prompt
      Run SFC /scannow
      Did it find/correct any errors?

      + Reset Windows Update. Since you have had multiple installation failures, to be on the safe side we will delete the WU datastore. This will also delete you Update History (you have the screenshots for reference). It will NOT delete the list of installed updates.
      Open an elevated Command Prompt
      Run each of these commands, one after the other (you can copy/paste them to the prompt)

      net stop wuauserv
      net stop cryptSvc
      net stop bits
      Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
      net start wuauserv
      net start cryptSvc
      net start bits

      Reboot your computer. Verify that the SoftwareDistribution.old folder exists.

      If there are problems updating here, we may have to run the Windows Update Troubleshooter. But for now, let’s see if we’ve done enough.

      1 user thanked author for this post.
    • #1913981 Reply

      PKCano
      Da Boss

      Step 3: Uninstall/Install updates manually

      Uninstall two telemetry-related updates
      In Installed Updates, Highlight, right click and uninstall KB3068708 (no need to reboot).
      Highlight, right click and uninstall KB3080149
      Reboot, wait 15 minutes after login to proceed.

      Install two updates necessary to use Windows Update.
      In an elevated Command Prompt run net stop wuauserv
      In the folder, double click on KB4490628 Servicing Stack and install.
      Wait 10 minutes for the install to complete, reboot, wait another 5 minutes.
      Double click on KB4474419 SHA-2 update and install.
      Reboot, wait 10 minutes.

      Did you have any problems with the uninstall/install?
      If you haven’t encountered any problems so far, you should be in a position to start using Windows Update. This will be a several step process and I need to put together the sequence. Check back on Thursday for “the rest of the story.” 🙂

      2 users thanked author for this post.
      • #1914149 Reply

        TheFamilyIT
        AskWoody Lounger

        @pkcano

        I’m the IT in the family in the sense that I am the only one that has a chance to understand this level of PC stuff in order to follow instructions.

        Before the questions. I can just click on Win7’s Action Center and click on the Image Backup and follow the prompts,right ?  Because what are the steps to make sure the full image backup will be also “.. (including boot sector and all partitions)..” like how you mentioned before??

        I have read through all the steps, I have some questions to help clarify about your steps:

        At what point do I turn back on my Ethernet/Local Connection (my PC’s internet is wired connection) ?

        In Step 1, how do I turn off Smart filter in IE11?  In #6, I never use Bing and IE only to preview Gif that I create. I don’t know what you want me to do in this part?  Also, when you say Checked, I assume that means enabling those boxes by clicking on them?

        In Step 2, when I run chkdsk /f  I type yes when it asks if I want to reboot/restart PC, right ? When you ask those questions in Step 2 if any errors was found. Do you want me to stop and update you ?

         

         

        • This reply was modified 2 months, 4 weeks ago by  TheFamilyIT.
        • #1914171 Reply

          PKCano
          Da Boss

          Before the questions. I can just click on Win7’s Action Center and click on the Image Backup and follow the prompts,right ?

          I would use a third-party backup, not Windows. There are a number of free ones Macrium Reflect, EaseUS Todo to name two. There are discussions here about both of those – use the search in the woodgrain panel. You need to be sure you make bootable Rescue media (CD or USB) also in case you run into a no-boot situation. Your image should be on an external HDD.

          At what point do I turn back on my Ethernet/Local Connection (my PC’s internet is wired connection) ?

          When the instructions say to reconnect.

          #6, I never use Bing

          In IE Menubar\Tools\Manage add-ons\Search Providers – choose something beside Bing as default. If there is nothing else there, at the bottom left – find more search providers.

          In Step 1, how do I turn off Smart filter in IE11?

          In IE, Menubar\Tools\smartScreen Filter – turn off

          Also, when you say Checked

          There is a check mark in the box instead of it being empty.

          In Step 2, when I run chkdsk /f I type yes when it asks if I want to reboot/restart PC, right ? When you ask those questions in Step 2 if any errors was found. Do you want me to stop and update you ?

          When you run the troubleshooting in Step 2, write down the results. When you come back tomorrow, you can report the results.

          • #1914229 Reply

            TheFamilyIT
            AskWoody Lounger

            @pkcano

            I would use a third-party backup, not Windows. There are a number of free ones Macrium Reflect, EaseUS Todo

            Oh boy!…I am terrible in making choices. I feel like it’ll take me forever to read through discussions of each 3rd party Backup software and most likely there won’t be a clear answer as to which one is the best.  Which one do you use and which one(s) do you hear people use the most?

            Do I install 3rd pary backup, in my SSD or HDD ?  I use SSD for OS, downloads, and frequently used software.

            Why not use Windows to do back up? How crucial is it not to use it?

             

            I just looked over all the steps and I don’t see anywhere of when to reconnect to internet.

            You need to be sure you make bootable Rescue media (CD or USB) also in case you run into a no-boot situation.

            I’m scared now..How likely can this cause a no-boot situation?  Would it only happen while doing these steps or can it happen at any point in the future because I did all this steps?

            Also, if I did make a Rescue media last year. Do I need to make another one?   For Rescue Media, use Windows or 3rd party software?

            • #1914235 Reply

              PKCano
              Da Boss

              Any time you make changes to a computer, there is always a risk that something can go wrong. The Rescue media would be associated with whatever backup software is used. You will need to make your own decision on what backup software to use. I made some suggestions, or use Windows backup, but the choice is yours. And you will need to read and follow the instructions for that software, even if you use Windows backup. Or you can not make a backup at all.

              1 user thanked author for this post.
            • #1914327 Reply

              TheFamilyIT
              AskWoody Lounger

              I know it’s late, so you can answer tomorrow. I did a google search to double check and I can’t find out if System Repair Disc is the same thing as creating a bootable Rescue Media ?  Also, for a Rescue Media, what size do I need? Since you said CD/USB I’m I right that I need no more than 4GB.

              I can’t find a clear answer as  to where to install a 3rd party backup software when PC has a SSD and HDD.

              Also, when I typed each of the 3rd party names in the search bar that’s in the wood grain panel. I didn’t really get a concentration of posts about only a particular backup software. I read as much as I could focus of what the search results gave… Posts were kind of helpful.

              • This reply was modified 2 months, 4 weeks ago by  TheFamilyIT.
              • This reply was modified 2 months, 4 weeks ago by  TheFamilyIT. Reason: wanted include an update with questions
            • #1914645 Reply

              PKCano
              Da Boss

              Just go ahead and use Windows backup. The Rescue disk you made a while back should be OK.

              Let me know when you have finished the first three steps and I will post the steps of the update process.

      • #1914160 Reply

        TheFamilyIT
        AskWoody Lounger

        @pkcano

        One more question, do I have to complete step 1-3 in one sitting? If not, at what points is it safe to stop and continue in another day?  (sorry for this additional post. I used up my only edit post )

        • #1914174 Reply

          PKCano
          Da Boss

          No you do not have to do all of it in one sitting/day. You can stop after any one of the tests – but don’t interrupt one while it’s running. If you have any questions about how to do something, come back and ask. I’m around most of the time.

          1 user thanked author for this post.
          • #1914187 Reply

            TheFamilyIT
            AskWoody Lounger

            Ok, that’s good to hear. But, when you say that I can stop “..after anyone of the tests” I’m going to assume you mean I can stop for the day even after I rebooting/restarting and like instead of waiting 10-15 mins. I just continue in another day?

            • #1914211 Reply

              PKCano
              Da Boss

              When you do an operation that requires a reboot (like installing an update), the operation completes the first part before the reboot, but requires some time after the reboot to complete. So you have to give the computer the same time to finish the operation which can be after the reboot, or after a startup the next day.

              I am going to wait to post the next steps until you finish the ones above.

              1 user thanked author for this post.
            • #1917363 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              Today, I was able to create a repair disc through Microsoft. Now, when clicking “Back Up Now” in Control Panel I accidentally started backing up to my internal HDD. But, I quickly stopped it and saw how to change setting to do it in my portable HDD.

              I picked “Let Microsoft choose” what gets backed up & the Backup Now process also ended up creating system Image for both drives. I want to make sure that what was backed up was both drives (SSD and HDD). But, since the Backup of everything in drive(s) is inside an icon/symbol and since I don’t know if I could open it up to look at individual files.

              So, should I delete this and manually select All my stuff inside my HDD and  copy/paste into my portable HDD ?

            • #1917856 Reply

              PKCano
              Da Boss

              So, should I delete this and manually select All my stuff inside my HDD and copy/paste into my portable HDD ?

              NO. You should not delete your backup. Backup software creates a single image file of your system.
              You CANNOT just copy/paste the contents of your hard drive to a backup drive. It will not work if you copy it back.

      • #1919691 Reply

        TheFamilyIT
        AskWoody Lounger

        @pkcano

        I am in Step 1

        I don’t have a box to check in order to turn on “Give me updates for other MS products”. I don’t have any MS software like Office, PowerPoint, etc installed and I already have internet off. So, clicking on blue link “find out more” isn’t an option. I didn’t know if I should still try to  have it checked marked or if it’s ok to skip this.

        So, searched for an answer and I opened IE and added “Microsoft.com” in the box under Tools I went to “Compatibility View Settings”. Then I checked back to see if box appeared.

        It didn’t, so went back to IE and removed Microsoft.com from the list. But, now the “Find more” blue link changed to say “Note: Windows update might update itself automatically first when checking for other updates. Read our privacy statement online”.

        Did I do something wrong!? Will this new message mess things up for me in the future!? Like not let me 100% stop all Windows Updtaes until I want to install them??

        • #1919696 Reply

          PKCano
          Da Boss

          If you don’t have other MS products, don’t worry about that check box. As long as you have the setting to “Never check for updates” you should be fine.
          Continue working.

          • #1919702 Reply

            TheFamilyIT
            AskWoody Lounger

            Ok and I don’t need to worry about the message/sentence that replaced the “find more” sentence, correct?

            I just ran chkdsk /f and closed CMd and then after I restarted the PC. CMD prompt hasn’t appeared to show me the results…

             

            • This reply was modified 2 months, 3 weeks ago by  TheFamilyIT.
            • This reply was modified 2 months, 3 weeks ago by  TheFamilyIT.
            • #1919716 Reply

              PKCano
              Da Boss

              The prompt doesn’t show the results.
              chkdsk runs in a black screen with white letters while the PC is booting up before Windows appears.
              The results are at the end of its running.
              When it asked you if you want to run on startup, did you answer “Y”?
              Did it run?

            • #1919719 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              I did type in Y (it was saying that it needed to restart in order to run the command) then closed CMD and restarted my PC. Screen stayed black with no white text for a few minutes and then it finished restarting and I logged.

              • This reply was modified 2 months, 3 weeks ago by  TheFamilyIT.
              • This reply was modified 2 months, 3 weeks ago by  PKCano.
            • #1919726 Reply

              PKCano
              Da Boss

              OK, let’s assume it did what it needed to do.
              Keep working.

              I log off at 8:00pm server time – just to let you know.
              I’ll be back on around 4:00am tomorrow.

            • #1919740 Reply

              TheFamilyIT
              AskWoody Lounger

              Ok and I kept working and I completed the SFC /scan now and it said that “Windows Resource Protection do not find any integrity violations”

            • #1919742 Reply

              PKCano
              Da Boss

              Very good!.

            • #1921393 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              Ok, I ran those commands to reset windows update and rebooted. I hope after copy/paste the Software Distribution.old folder command that what supposed to have happened is that CMD displayed a new line with “C:\Windows\system32> ready for next command.

              Where do I look for Software Distribution.old folder ?

               

              Then in Step 3 when it says to install 2 updates necessary to use Windows Update. What and where are they? It’s unclear in instructions.

              • This reply was modified 2 months, 3 weeks ago by  TheFamilyIT.
            • #1921436 Reply

              PKCano
              Da Boss

              The SoftwareDistribution.old folder will be in C:\Windows. If it is not there, then that step was not preformed right. Let me know. Windows will have also created a new SoftwareDistribution folder (without the .old).

              The links for the three files you need to download are in this post, Those links will download the files. Put them in a folder on your desktop wher you can find them easily.

            • #1921415 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              I found where to look for the Software Distribution.old folder. It looks like l already had one since it has a time stamp of Dec. 2017. When I opened it, the SelfUpdate folder and Reporting Events text doc has time stamp of today when I ran those commands.

              Also, the Software Distribution folder (<i>not the .old version) </i>has time stamp of today.  My WU updates history is all wiped clean and I still have Installed Updates history list.

              Did everything go right?

            • #1921460 Reply

              PKCano
              Da Boss

              Yes, that worked. So go ahead with the procedures.
              I’ll be here until 8:00pm server time.

              1 user thanked author for this post.
            • #1921461 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              Ok. KB4490628 installed in less than a minute. Do I still need to wait 10 mins for install to complete?

              • This reply was modified 2 months, 3 weeks ago by  TheFamilyIT.
            • #1921463 Reply

              PKCano
              Da Boss

              Yes. Follow the instructions.

              1 user thanked author for this post.
            • #1921476 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              Oh no! After installing that KB and waiting 10 mins, I noticed that I forgot to do the steps for uninstalling those 2 telemetry updates. So, I just finished doing that and waiting 15 mins.  Is this this o.k that I did these steps out of order??

            • #1921479 Reply

              PKCano
              Da Boss

              That’s OK. You have the reboot after the uninstalls. And don’t forget to install KB4474419 after that.
              The pciclearstalecache file we won’t work with right now.

              I’m going to log off now. If you have a problem, leave me a message for tomorrow.

            • #1921586 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              I didn’t have any issues while installing those two KB, so I moved onto Step 4.  I reconnected my internet WU setting is still set to “Never Check” and clicked on “Check for Updates”. While I was waiting, I noticed that under “Updates were installed:” it says never even though I installed those two KB updates. Is this ok?

               

              WU finished checking for updates, it found 12 important and 8 optional. I couldn’t find KB2952664, KB3022345 in order to hide them. Is this ok??

              And I hide the current August roll up KB4512506 and clicked ok. Now window says “No updates are currently selected”.  Now I hide next earlier one which I’m assuming it’s the July one KB4507449.

              After, a few times checking for updates, October one hasn’t shown up. I’m going to turn off my PC and try again tomorrow

            • #1921864 Reply

              PKCano
              Da Boss

              The two patches you manually installed won’t show up in History b/c Windows Update didn’t install them, you did. But they will show up in your installed updates. Click on the “Installed date” column title so it sorts them by the latest date first and verify they are there.

              You are going to have to hide a lot of “Rollup for Windows 7”  patches  (only the Rollups for WINDOWS 7).
              You hid 2019-08 Rollup – That was August 2019.
              You have to hide July 2019, then June 2019……all the way back to Jan 2019, then Dec 2018,….all the way back to Jan 2018, then Dec 2017……all the way back to Jan 2017, then Dec 2016 then Nov 2016 and finally Oct 2016.
              Remember, the name will change from “2019-mm” to “month yyyy” at some point.

              That’s a lot of patches – 8 for 2019, 12 for 2018, 12 for 2017, and 3 for 2016.
              Each time you hide one, the one from the month before shows up.
              But there is a reason for that.

              When you get through hiding them, come back and discuss the installation of patches before you start installing them. There may be a bunch of patches left, and those are the ones that need installing.
              I am online usually usually till 8:00pm server time.

              • This reply was modified 2 months, 3 weeks ago by  PKCano.
              1 user thanked author for this post.
            • #1922663 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              I have finished hiding all those Rollups until I got to Oct. 2016 and those other KB updates. Do I hide July 9th Security and Quality Rollup for .NET Framework KB4507420 or Cumulative Security Update for ActiveX Killbits for x64 KB3990986 ??

              Also, I don’t or can’t remember if there was any other types of updates that I should hide that caused trouble for me in the past. I don’t see anything under Important List that’s for a hard drive, etc. I have never updated nun GeForce driver or NVIDIS Display or Intel Net driver update of 7/2017.

              The only updates that I know I would have been hiding in the past are telemetry updates.

            • #1922667 Reply

              PKCano
              Da Boss

              The only Rollups to hide are for Windows, not .NET

              OK let’s start installing. Uncheck all of the updates in the Important list by clicking on the check box at the top. Then check only the updates labeled “Updates for Windows 7.” They should be together, Click OK and install those updates. That will be #5 below.

              • This reply was modified 2 months, 3 weeks ago by  PKCano.
              1 user thanked author for this post.
    • #1915312 Reply

      PKCano
      Da Boss

      You have to have finished Steps 1-3 before you proceed with Steps 4-6.

      We are going to try to use Windows Update for the rest of the updates. This is going to be done in three steps: Updates through October 2016 (before MS started the Cumulative updating with telemetry), updates up to and including December 2017 (before MS started the Meltdown/Spectre mitigation) and finally current to July 2019 (we’re not doing August 2019 yet).
      Connect the computer to the Internet.

      Step 4 Update to October 2016 (before MS atarted Cumulative patching).

      1. If Windows Update is set to “Never check,” you should be able to manually check for updates by clicking on the “Check for updates” link. This might take quite a while. If it doesn’t work the first time, try rebooting the computer and waiting till it’s finished starting up, and checking again. Then, if it doesn’t work, come back and we’ll try running the Windows Update Troubleshooter.
      Check for Updates.

      2. To avoid most of the telemetry updates, HIDE KB2952664, KB3150513, KB3021917, KB3022345, KB3068708, and KB3080149 if they are in the Important Update list. You will have to keep watching for these every time before you install updates.

      3. To be sure you get all the necessary updates:, HIDE the current “Security Monthly Quality ROLLUP for Windows 7,” (2019-08 Security Quality Monthly Rollup for Windows 7).
      Check for updates.
      HIDE the next earlier “Security Monthly Quality ROLLUP for Windows 7.”
      Check for updates.
      Repeat this procedure until you have hidden the “October 2016 Monthly ROLLUP.”
      NOTE: the later Rollups have yyyy-mm date (like 2019-08) at the beginning of the name. Those in 2016 – 2017 (October 2016) do not, they have the name of the month in the name.

      4. HIDE any other updates you don’t want to install (hardware drivers, anything that has specifically caused a problem with your PC, etc)

      At the top of the Important Update list, on the left side above the list, there is a check box that is a toggle. If you click on it, it unchecks all the boxes on the list. If you click on it again, it checks all the boxes. Click again, it unchecks the boxes.
      Be sure to HIDE KB2952664, KB3150513, KB3021917, KB3022345, KB3068708, and KB3080149 at each step if they show up.
      If there are no updates that match the description, move on to the next item.

      5. Using the box at the top, UNCHECK all the boxes in the Important Update list. Scroll down the list until you see updates labeled “Updates for Windows 7.” Manually check each box next to those updates. Click OK, and install those updates. Reboot.
      Wait 10 min, check for updates.

      6. In the Optional update list, check KB2670838 Platform Update and OK (this is the ONLY one you will install from the Optional list). In the Important update list, using the box at the top, UNCHECK all the boxes in the Important Update list. Scroll down the list and check any updates you see updates labeled .NET 4.5.2 or 4.6.1 ONLY (not .NET Rollups, not .NET Security), any additional  “Updates for Win7,” Manually check each box next to those updates. Click OK, and install those updates.
      Reboot,  wait 10 min, check for updates.

      7. In the Important updates, using the box at the top, UNCHECK all the boxes in the Important Update list. Scroll down the list until you see updates labeled “Update for User-Mode Driver Framework“, Update for Kernel-Mode Driver Framework,”  “Update for ActiveX Killbits“,and “Security Updates for Win7.” Manually check each box next to those updates. Click OK, and install those updates.
      Reboot,  wait 10 min, check for updates.

      8. In the Important update list, using the box at the top, UNCHECK all the boxes in the Important Update list. Scroll down the list until you see updates labeled “Security Updates for MS .NET,” “Rollup for .NET,”  any leftover Updates or Security updates for Win7 and any updates for Internet Explorer. Manually check each box next to those updates. Click OK, and install those updates.
      Reboot,  wait 10 min, check for updates.

      9. On the left in Windows Update click on “Restore hidden updates”. CAREFULLY check only one and UNHIDE the  “October 2016 Security Monthly Quality ROLLUP” KB3185330
      Click OK
      Check for updates
      Check and Install the October 2016 Rollup. Reboot, check for updates.
      Make a screenshot of any updates that appear in the Important Update list. Let’s take a look at what is left, then we’ll finish installing.

      This should bring the computer up to date as of October 2016. I have included the October 2016 Rollup in this step because it did not contain telemetry, but it did include some important updates.

      Let me know when you have finished this step.

      1 user thanked author for this post.
      • #1922710 Reply

        TheFamilyIT
        AskWoody Lounger

        @pkcano

        In the Optional List I don’t have KB2670838. Is this ok?   And I don’t have any .NET updates mentioned in #6. Is this ok too ?

        In #7, I don’t have any updates that is labeled with or in their description with the words “Update for User/Mode Driver Framework” and “Update for Kernel Mode Driver Framework” . Is this ok?

        ActiveX Killbits that I have is the one that starts out with the label “Cumulative Security..” Update KB2900986. Is this the one that I checkmark?

        Wow! There are a lot of “Security Update for Windows 7” updates to install in #7. I thought most will have telemetry in them..

        • This reply was modified 2 months, 3 weeks ago by  TheFamilyIT. Reason: Status update
        • This reply was modified 2 months, 3 weeks ago by  TheFamilyIT.
        • #1922711 Reply

          PKCano
          Da Boss

          That’s OK.
          Move on to #7, and include any additional  “Updates for Win7” as well.

          • #1922722 Reply

            TheFamilyIT
            AskWoody Lounger

            @pkcano

            In #7, I don’t have any updates that is labeled with or in their description with the words “Update for User/Mode Driver Framework” and “Update for Kernel Mode Driver Framework” . Is this ok?

            ActiveX Killbits that I have is the one that starts out with the label “Cumulative Security..” Update KB2900986. Is this the one that I checkmark?

            Wow! There are a lot of “Security Update for Windows 7” updates to install in #7. I thought most will have telemetry in them..

            • #1922752 Reply

              PKCano
              Da Boss

              ok for the ones you don’t have.
              Yes, install KB2900986.
              Security updates don’t have telemetry (except one for June of 2019 this year).

              Before you start this, look at the history and be sure the installs have been successful, not failures.
              If that is so, proceed with KB2900986, the security updates and any “Updates for Win7” as well.

              1 user thanked author for this post.
            • #1922756 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              Ok. All so far have been successful. I check marked what you said. The only “Updated for Win7 was one in the optional list. So, I didn’t install that one.

            • #1922760 Reply

              PKCano
              Da Boss

              We’re only working with the Important list except for the ONE KB2670838 I mentioned. If that one is not there, leave the unchecked optionals alone.

            • #1922761 Reply

              PKCano
              Da Boss

              Go ahead with #7

              1 user thanked author for this post.
            • #1922768 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              Ok I didn’t see that KB. And I’m on #8, I only have 4 updates inside Important List. Which sound like what I’m supposed to check mark according to #8, July 9th 2019 labeled KB4507420, KB3185319, KB4503548 all which in #7 I wasn’t supposed to install.

              Do I install KB890830 labeled as Windows Malicious Software Removal Tool x64-August 2019 ??

            • #1922775 Reply

              PKCano
              Da Boss

              Make me a screenshot of the important update list. We may be able to finish this part with one more install.

            • #1922779 Reply

              TheFamilyIT
              AskWoody Lounger

              Ok, I created a screenshot and opened it up in Paint and saved it as .jpg. But, it gets saved as a PDF. BUT, drawing in MS Paint and saving drawing as .jpg then I have no issue. What going on ? It’s like one of the updates or something messed this up.Windows-Update-History-List_8.13.2019

              • This reply was modified 2 months, 3 weeks ago by  TheFamilyIT.
              • This reply was modified 2 months, 3 weeks ago by  TheFamilyIT.
              Attachments:
            • #1922784 Reply

              PKCano
              Da Boss

              It’s the Important update list I want to see, not the history. The ones that are waiting to install.

              1 user thanked author for this post.
            • #1922786 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              Oops! Wrong one. Also, MS Paint did save the screenshot as .jpg Windows-Updates-Important-List_8.27.2019

              Attachments:
            • #1922789 Reply

              PKCano
              Da Boss

              I think you linked the wrong file. That’s dated 8/13

              1 user thanked author for this post.
            • #1922791 Reply

              TheFamilyIT
              AskWoody Lounger

              I uploaded the correct screenshot now before your reply that I uploaded 8.13.19 screenshot

            • #1922793 Reply

              PKCano
              Da Boss

              OK, HIDE the one that says .NET Framework 4.8
              Do what it says in #9 to CAREFULLY check only one and UNHIDE the  “October 2016 Security Monthly Quality ROLLUP” KB3185330
              Then install the three updates that are in your screenshot and KB3185330.
              That should bring you up to October 2016.

              We will leave it there for tonight.
              Tomorrow I will have the instructions for the rest.

            • #1922800 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              Ok, so I do still install October 2016 update, right?  Oops my brain didn’t comprehend before posting this question…and I don’t know how to delete posts.

              • This reply was modified 2 months, 3 weeks ago by  TheFamilyIT.
            • #1922848 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              I unhide Oct. 2016 Rollup update first. But, when I did that the Cumulative Update for IE 11 seen in my screenshot disappeared from Important and Optional List. Is this o.k. ?

              Should I find it in the MS Catalog and manually install it?

            • #1923307 Reply

              PKCano
              Da Boss

              I the Cumulative Update for IE 11 seen in your screenshot disappeared, it means it is not needed b/c it is contained in the Oct 2016 Rollup. So you should only have the three files left to install.

              1 user thanked author for this post.
    • #1921584 Reply

      Susan Bradley
      AskWoody MVP

      A big way to not get the optional updates is to not check the “show me optional updates as recommended”.

      As an aside I have Win7’s still chugging away, the key is to not install updates that first week.

      Susan Bradley Patch Lady

      • #1921866 Reply

        PKCano
        Da Boss

        This is a “fix” of a PC that hasn’t had successful patching since 2016. It is a long way from current updates. We’ve done a cleanup so Windows Update is working. Now the catch-up.

    • #1923785 Reply

      PKCano
      Da Boss

      Step 5 Updates to December 2017 (before MS started Meltdown/Spectre mitigation)

      1. On the left in Windows Update click on “Restore hidden updates”. CAREFULLY check and UNHIDE only the Rollups dated November 2016 through (including) 2017-05 Security Monthly Quality Rollup for Win7 KB4019264. (Nov 2016 – May 2017)
      This should be a maximum of 7 updates. Some of them may be missing.
      Check for updates.
      Send me a screenshot of the Important Update list.

      2. Install the updates indicated from my post after the screenshot.
      Reboot, wait 15 minutes.
      Verify the installation was successful.

      3. On the left in Windows Update click on “Restore hidden updates”. CAREFULLY check and UNHIDE only the Rollups 2017-06 Security Monthly Quality Rollup for Win7 through (including) 2017-12 Security Monthly Quality Rollup for Win7 KB4054518. (June 2017 – Dec 2017)
      This should be 7 updates.
      Check for updates.
      Send me a screenshot of the Important Update list.

      4. Install the updates indicated from my post after the screenshot.
      Reboot, wait 15 minutes.
      Verify the installation was successful.

      This should bring you up to date as of December 2017.

      • #1924401 Reply

        TheFamilyIT
        AskWoody Lounger

        @pkcano

        I restored the Rollups and May 2017 was missing, so I “Checked for Updates “ and only 1 update was seen in my Important List which is April 2017 Kb4015549. The November 2016 and up that I restored so far is gone!  They’re not in the Hidden List or Optional List

        • #1924409 Reply

          PKCano
          Da Boss

          That is the way it should be. You should only see the latest one because they are cumulative. That means that Feb patch contains Jan, and March patch contains Jan and Feb, and April contains Jan Feb Mar, etc.

          OK, make me a screen shot of the Important list.

          • #1924410 Reply

            TheFamilyIT
            AskWoody Lounger

            Screenshot even though I didn’t finish restoring Rollups from Nov, Dec,Sept,Aug,July,June 2017’s time period?

            • #1924412 Reply

              PKCano
              Da Boss

              The instructions say ONLY Nov 2016 through May 2017. If you restored more than that you need to re-hide them. If you only restored those, make me a screenshot of the Important update list.

            • #1924413 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              I do restore those months from 2017 that I listed in the post that I just sent? Sorry I’m not always good at counting the months backwards. I only have touched 2016 Oct and Nov and some Roll ups from 2017

              I can’t see what I already restored since they disappeared from everywhere after I checked for updates in order to find May 2017.

              • This reply was modified 2 months, 3 weeks ago by  TheFamilyIT.
            • #1924419 Reply

              PKCano
              Da Boss

              Please, make me a screenshot of the Important update list.

            • #1924420 Reply

              TheFamilyIT
              AskWoody Lounger

              Here’s the screenshot, after restoring some and  Rollups from Nov, Dec,Sept,Aug,July,June 2017’s time period un-restored

              Windows-Update-Important-List_After-Unhiding-a-bunch-RollUps

              Attachments:
            • #1924424 Reply

              PKCano
              Da Boss

              OK, look one more time in the hidden updates.
              Look for either
              May 2016 security Quality Monthly Rollup
              OR
              2017-05 Security Quality Monthly Roll
              If you find it, check the box and restore it then check for updates.
              If you  do not find it, let me know.

              Somewhere in the time we are working with they changed the way they named the updates.

            • #1924429 Reply

              TheFamilyIT
              AskWoody Lounger

              Ok I only found May 2017 Rollup. I restored it and my PC auto-checked for updates and that April 2017 disappeared and was replaced by May 2017 KB4019264

            • #1924430 Reply

              PKCano
              Da Boss

              Install that update.
              Follow #2 and #3 above.
              Be sure to verify the install was successful.
              After the install and check:
              The ones you will restore next are 2017-06, 2017-07, 2017-08, 2017-09, 2017-10, 2017-11 and 2017-12
              Then I need another screenshot.
              Go for it

            • #1924431 Reply

              TheFamilyIT
              AskWoody Lounger

              Ok I’ll install May 2017 Rollup update then follow #2 and #3 which includes restoring Rollups from Nov, Dec,Sept,Aug,July,June 2017’s time period

            • #1924482 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              Windows-Update-Important-List_After-Installing-5.2017-and-Unhiding-a-bunch-RollUps

              Attachments:
            • #1924493 Reply

              PKCano
              Da Boss

              Sorry, we have a big thunderstorm going on and I’ve lost power twice.

              That’s where we want to be.
              Install that update and it will be a good place to stop for the night.

              The next section will bring you up to date.
              It will be like what we’ve done tonight but in four parts.
              I’ll have instructions tomorrow.

              Let me know when you finish tonight.
              If I’m not around, go on. I may lose power again before it’s over.

            • #1924521 Reply

              TheFamilyIT

              Ok and I installed successfully the Dec. 2017.

            • #1924523 Reply

              PKCano
              Da Boss

              One more thing before we wind up for tonight.
              In the Update History, sort it by date so the ones we did tonight are on top, and make me a one-page screenshot of the top section with those updates showing.

            • #1924530 Reply

              TheFamilyIT
              AskWoody Lounger

              Ok here’s the screenshot. And all this rebooting has triggered my PC’s not being able to stay shutdown.  It 1st happened Dec. 2108 and after a few Microsoft IT and Level 2 IT, it got fixed and earlier this week it happened again and usually following their steps would work.

              Tonight, I even did the elevated CMD command to turn off hibernation. BUT, it didn’t work… Windows-Update-History_Installed-so-far

              Attachments:
            • #1924534 Reply

              PKCano
              Da Boss

              Is it a laptop or desktop?

            • #1924550 Reply

              TheFamilyIT
              AskWoody Lounger

              Custom Desktop.

            • #1924551 Reply

              PKCano
              Da Boss

              What you can do temporarily is when you get ready to shut down, hold down the power button until it turns off, the unplug it till you are ready to use it again.

              Lets’s get through with the updating then we can try to solve the startup problem.

            • #1924553 Reply

              TheFamilyIT
              AskWoody Lounger

              I don’t really think I’ll be able to unplug my PC because it wakes up again as fast as 1 second if holding down power button doesn’t work.

              What Microsoft IT Level 2 found out how to resolve issue was by resetting balanced power saving settings inside advance settings. Last week, I found out that I could also use command powercfg.exe /hibernate off.  Earlier tonight, it didn’t work.

              Should I try this then click “Shutdown” and be ready to hold down my power button ?

            • #1924554 Reply

              PKCano
              Da Boss

              yes, you can try that.

            • #1924556 Reply

              PKCano
              Da Boss

              In Control Panel\Power config there is a button “what should I do when I push the power button?” One of the choices is “Shutdown.” You might try setting that.

            • #1924558 Reply

              PKCano
              Da Boss

              OK, I’m going to log off now. I need to be back here early in the morning.

              We can try to finish tomorrow.

            • #1924528 Reply

              TheFamilyIT
              AskWoody Lounger

              @pkcano

              That Anonymous member reply is me. I didn’t notice that I wasn’t logged in.  Dec 2017 update was successful and   I checked for updates and no new important updates were found.

               

               

              Moderator note: No worries!

               

            • #1924529 Reply

              PKCano
              Da Boss

              We knew it was you.

              1 user thanked author for this post.
    • #1924613 Reply

      PaulK
      AskWoody Lounger

      #1924550: Custom Desktop
      #1924553 and 1924530: Power button doesn’t always power down.

      To clarify: is this ‘power button’ a key on the keyboard, or a push-button on the computer enclosure?
      Is there a chance that the (case) button is not working properly mechanically? That is, it is spontaneously ‘re-pressing itself’ – sort of chattering contacts? Or non-solid terminal connections on the back side?

      One Google Search result has: “If the computer never responds to the power button or always restarts when the power button is held down, the button may be defective.”

      • #1924661 Reply

        TheFamilyIT
        AskWoody Lounger

        @paulk

        Power button is a push-button on top of my Computer enclosure. I’ve had no complaints with my power button. I shutdown my computer through the “Start” menu or Alt+F4 when issue gets triggered.

        Last time I opened the case, I didn’t see anything wrong.

    • #1924890 Reply

      PKCano
      Da Boss

      Step 6  Updates to July 2019 (from when MS added the Meltdown/Spectre mitigation to current)

      Before you start Step 6, you need to be sure you have the latest version of your Norton software installed. Not just the definitions, but the program itself. Microsoft has just released a block on PCs running the Norton software, and it requires you have certain versions installed. Visit the Norton website to get the latest information on what you need to have installed before you start these updates.

      Since you are having the shutdown problem, this is going to include only three steps. The addition of the Meltdown/Spectre mitigation caused some problems initially. I have tried to minimize that by picking updates in which problems had been fixed.
      Beside the telemetry patches mentioned earlier, if you see KB4493132 (a nag about Win7 EOL), you need to HIDE it also.
      If you have a successful install each time, you do not need to stop and report in – only if there are additional updates beside the one mentioned in the Important Updates.
      When you finish, let me know if it was successful. And we’ll see if we can come up with a solution for the shutdown problem.

      1. On the left in Windows Update click on “Restore hidden updates”. CAREFULLY check and UNHIDE only the Rollups dated 2018-01 through (including) 2018-05 Security Monthly Quality Rollup for Win7 KB4103718. (Jan 2018 – May 2018)
      This should be a maximum of 5 updates. Some of them may be missing.
      Check for updates.
      Send me a screenshot of the Important Update list if it contains any other updates beside KB4103718 . If that’s the only one, go to #2.

      2. Install KB4103718 or the updates indicated from my post after a screenshot.
      Reboot, wait 15 minutes.
      Verify the installation was successful.

      3. On the left in Windows Update click on “Restore hidden updates”. CAREFULLY check and UNHIDE only the Rollups dated 2018-06 through (including) 2018-12 Security Monthly Quality Rollup for Win7 KB4471318. (June 2018 – Dec 2018)
      This should be a maximum of 7 updates.
      Check for updates.
      Send me a screenshot of the Important Update list if it contains any other updates beside KB4471318 . If that’s the only one, go to #4.

      4. Install KB4471318 or the updates indicated from my post after a screenshot.
      Reboot, wait 15 minutes.
      Verify the installation was successful.

      5. On the left in Windows Update click on “Restore hidden updates”. CAREFULLY check and UNHIDE only the Rollups dated 2019-01 through (including) 2019-07 Security Monthly Quality Rollup for Win7 KB4507449. (Jan 2019 – July 2019)
      This should be a maximum of 7 updates.
      Check for updates.
      Send me a screenshot of the Important Update list if it contains any other updates beside KB4507449 . If that’s the only one, go to #6.

      6. Install KB4507449 or the updates indicated from my post after a screenshot.
      Reboot, wait 15 minutes.
      Verify the installation was successful.

      7. Unhide 2019-08 Monthly Quality Rollup for Win7 KB4512506, but DO NOT INSTALL IT.
      Make me a screenshot of your HIDDEN Updates.

       

      We still need to take care of the telemetry if you don’t what it there. That’s easy. Shutdown problem is first.

      1 user thanked author for this post.
      • #1925413 Reply

        TheFamilyIT
        AskWoody Lounger

        Is it ok that even after checking for updates twice after restoring the Rollups in Step 6 #1 that March 2018 didn’t show up because since  the correct KB was the only omen in Important List. I went ahead and installed it.

        When I restarted my PC, there was text saying “configuring Windows updates” with a % count up. But, it got to like 35% before my PC continued with restarting process by going black screen but still the monitor was on. Then PC went back to that text and count up progress. Is this what supposed to have happened??   It hasn’t been happening with the previous ones.

         

        • #1925415 Reply

          PKCano
          Da Boss

          Which update did you install? KB4103718?
          Is the computer now sitting a a black screen? Still on?

          If it installed successfully, you should be OK.

          • #1925418 Reply

            TheFamilyIT
            AskWoody Lounger

            Yes I installed that KB. No the computer isn’t sitting in a black screen. It did for a little bit. It felt like my Pc didn’t fully restart..I’m guessing because it was in the middle of  “Windows configuring updates”. PC was able to finish configuring and PC is ready to go as normal.

            • #1925419 Reply

              PKCano
              Da Boss

              Good, wait till the hard drive light settles down and proceed.
              Did you check with Norton?

            • #1925424 Reply

              TheFamilyIT
              AskWoody Lounger

              Hard drive light…where’s that?

              My power button light button is usually flashing once and awhile. When I read your post, it was flashing more frequently. But, I don’t pay attention to it.

              Check my Norton Security version 22.18.0.222 for what ?

            • #1925426 Reply

              PKCano
              Da Boss

              Did you see the note at the top of Step 6. Is that the version that was recommended after the block was lifted?

            • #1925437 Reply

              TheFamilyIT
              AskWoody Lounger

              Do I need to uninstall May 2018 uodate?

              I looked through that link about Norton and the link that it provided and I can’t see any Norton version number. In this link https://support.symantec.com/us/en/article.tech255857.html

              it sounds like only Nortion End Point protection is or was affected and towards the bottom says something about can get downloads needed  of version 14.x  upon Norton Tech request.  I’m confused as to what do, check and if it really mine is affected. Also the link hasn’t been updated since 27th.

              Woody’s article/link in Step 6 is like 28th and it sounds like it’s saying all is well now?

            • #1925461 Reply

              PKCano
              Da Boss

              No, do not uninstall the May 2018 update if it is successfully installed.

            • #1925428 Reply

              PKCano
              Da Boss

              BTW, the blinking light on the power button is probably your hard drive activity indicator.

              1 user thanked author for this post.
            • #1925438 Reply

              PKCano
              Da Boss
            • #1925490 Reply

              TheFamilyIT
              AskWoody Lounger

              Ok I won’t and I checked the link and I did have the correct version.  Phew! I thought Inwas going to need to renew my subscription 20 days early.

              I do remember it installing something labeled Patch what feels like awhile ago before or just as I bumped into a post here talking about it.

              I don’t see those 2 August KB updates that is talked about..

              Now is it ok that March 2018 was missing even after checking for updates a few times?

               

              • This reply was modified 2 months, 2 weeks ago by  TheFamilyIT.
            • #1925492 Reply

              PKCano
              Da Boss

              That’s fine. Go ahead with the rest, We have enough problems w/o having problems with Norton too. Just making sure we weren’t going to run into that.

            • #1925493 Reply

              PKCano
              Da Boss

              You are on June – Dec 2018? If august is missing don’t worry about it. You should end up with only December after restore and check for updates. If you have anything different let me know,

            • #1925606 Reply

              TheFamilyIT
              AskWoody Lounger

              The are 2 August 2019 Updates  that I have when I look around for the one that you mentioned since the one in the step 6 is one number off. I want to double check if this one is the correct August 2019 KB45125<b>0</b>6

            • #1925609 Reply

              PKCano
              Da Boss

              My typo – should be KB4512506. Can’t read my own writing.
              You do not want to install that one now. Just restore it and leave it sitting there.

              August 2019 patches haven’t been approved for install yet.

            • #1925610 Reply

              PKCano
              Da Boss

              Did everything install OK?

            • #1925611 Reply

              TheFamilyIT
              AskWoody Lounger

              Yes everything installed successfully.

              And here’s a screenshot of my Hidden Updates ListWindows-Update_Hidden-Updates-List_After-Installing-and-Only-Restore-8.2019

              Attachments:
            • #1925618 Reply

              PKCano
              Da Boss

              See below

            • #1925625 Reply

              TheFamilyIT
              AskWoody Lounger

              Oh ok, I guess you want me to pick only one to do tonight when you said to See Below. If that’s so, can we try to fix my shutdown issues first.

              I hope it’s not one of yesterday’s updates that caused the CMD command line of powercfg.exe /hibernate not to work anymore…

              • This reply was modified 2 months, 2 weeks ago by  TheFamilyIT.
    • #1925616 Reply

      PKCano
      Da Boss

      OK, you are up to date!
      There are two things left to do.

      Manage the telemetry.
      And, if you are still having problems shutting down, you can try to find a solution here.

      We can do the first tonight, or you can wait till tomorrow.
      It shouldn’t take long.

      If you want to work the shutdown, let me know

      • #1925619 Reply

        TheFamilyIT
        AskWoody Lounger

        Yay! I’m up to date. What about pciclearstalecache ? I don’t know if I still have shutdown issue today since I haven’t tried those solutions that Microsoft IT Tech Level 2 tried and worked (and have been working until yesterday).   I would like to do both tonight, if possible.  I don’t want to make my PC go through more than 3 unsuccessful shutdowns tonight.

         

        You know it’s funny..weird that, with my other family’s laptop (Win8.1), a person that restores old Windows PCs told me if I don’t want to upgrade it then I could just click install and install the 3 years of updates (even though there was a lot of install failures) after the laptop’s issue of looping boot up and if booted up then no shortcut icons responded to mouse clicks didn’t occur with him and issue had to do with not updating.

         

        • This reply was modified 2 months, 2 weeks ago by  TheFamilyIT.
      • #1926745 Reply

        TheFamilyIT
        AskWoody Lounger

        I forgot to ask, what do I with the WU Optional List?    Windows-Update_Optional-List_8.30.19

        Attachments:
    • #1925626 Reply

      PKCano
      Da Boss

      telemetry:
      Download the file from this link.
      Put it in the same folder as the updates.
      Right click and rename the file – remove the “.bat” on the end.
      Right click and copy, paste it into the C:\Windows folder.
      Open an elevated command prompt.
      Copy the following to the prompt (be sure to get the trailing qupte)
      It should tell you the task was created succesfully

      SCHTASKS /Create /F /RU "SYSTEM" /RL HIGHEST /SC ONSTART /TN W10Telemetry /TR "cmd /c %windir%\W10Tel.cmd"
      
      • #1925628 Reply

        TheFamilyIT
        AskWoody Lounger

        The file didn’t have “.bat” on the end instead it had “.cmd”. What should I do?

        And in the next step, do you mean open up my C:/ drive then open Windows folder that’s seen and right-click paste ?

        • This reply was modified 2 months, 2 weeks ago by  TheFamilyIT.
        • #1925631 Reply

          PKCano
          Da Boss

          Save it to the folder where the updates are.
          The problem is, you can’t see the file extension.
          Let’s fix that.
          In Control Panel\Folder Options click on the “View tab”
          Scroll down and uncheck “Hide extensions for known file types”
          Click Apply, then OK
          Tell me if you can see the .bat now

          • #1925632 Reply

            TheFamilyIT
            AskWoody Lounger

            Yes I see it now. Now, in the next step after I rename it, do you mean open up my C:/ drive then open Windows folder that’s seen and right-click paste ?

            • #1925637 Reply

              PKCano
              Da Boss

              Rename the file
              Right click on the file and choose “copy”
              In windows Explorer find the C: drive, and undeer it Windows.
              Highlight Windows and right click. Choose Paste

            • #1925638 Reply

              TheFamilyIT
              AskWoody Lounger

              Done and I successfully created the scheduled task “W10Telemetry”

            • #1925639 Reply

              PKCano
              Da Boss

              OK, what that does is, every time you start the computer or reboot, it automatically deletes the tasks the transmit telemetry.

            • #1925642 Reply

              TheFamilyIT
              AskWoody Lounger

              Ok cool. I do remember seeing that being talked about in one the AskWoody posts. How are we going to try to fix shutdown issue?

    • #1925643 Reply

      PKCano
      Da Boss

      Now let’s look at the shutdown
      In Control Panel\power options – on the left there is a link “Chose what the power buttons do”
      In the pulldown for the power button, choose “shutdown”
      Click “Save changes”

      What that does”
      In the same way you click the power button to turn the computer on, you click the power button when the computer is on and it turns off like you clicked on shutdown (it goes through the steps to shut down right). If that works, you don’t have to hold the button down for a while to turn it off.

      • #1925645 Reply

        TheFamilyIT
        AskWoody Lounger

        I checked that earlier today to see if Microsoft IT had me check and/or do that, and it was already set to that. Right now, I just selected “shutdown” again and saved changes. If that doesn’t work then what next?

    • #1925644 Reply

      PKCano
      Da Boss

      Another thing you can try to force it down if necessary is in an elevated command prompt:
      shutdown /s /f /t 00
      (those are zeros on the end) the switches mean s=shutdown, f=force, t=time delay of zero

    • #1925647 Reply

      PKCano
      Da Boss

      While we’re in the Control Panel, lets be sure that CEIP is tuned off
      In Action Center, on the left “change Action Center settings”
      At the bottom is a link for Customer Experience Improvement Program
      Be sure it says NO

    • #1925651 Reply

      PKCano
      Da Boss

      If my two solutions for the shutdown don’t fix the problem:
      Create a new Topic under PC Hardware
      Make the topic something like “Custom Win7 PC wont shutdown” or “unable to Turn Off custom Win7 PC”
      Use you own words.
      In the topic state you problem.
      You will need to say version (Win10 Pro x64) and the specs like you did at the beginning of this topic. Be specific b/c you are going to get asked.
      Hopefully you will get answers from our bunch of experts.
      Tell them you are not a super tech, and ask for step by step instructions it you don’t understand.
      Don’t try to do six things at once, Take a suggestion and try it. Note the steps so you can undo it if it didn’t work. Troubleshooting is finding the problem, not breaking ten things trying them all at once.

       

      And congratulations on having an up-to-date PC!!!

    • #1925653 Reply

      PKCano
      Da Boss

      Oh, the folder with the updates in it – you can delete it.
      You don’t need it anymore.

      • #1925655 Reply

        TheFamilyIT
        AskWoody Lounger

        Should I save that W10Telemetry and delete the rest in the folder?  I will try out what you said tonight and see if it’ll fix it and update you later tonight…in 15 mins. I know that’s past 8pm server time.

        Also, the other setting of “When I press Sleep button” it’s  to Sleep.

        * If pressing my power button doesn’t work, I’m I going to need to keep doing shutdown /s /f /t 00 command every time I want to shutdown my PC ?

        Did you read my post about my family member’s Win8.1 laptop? What’s your opinion on what I was told by the guy who as a legit business in repairing old computers for people that can’t afford?

         

        • This reply was modified 2 months, 2 weeks ago by  TheFamilyIT.
        • This reply was modified 2 months, 2 weeks ago by  TheFamilyIT.
        • #1925657 Reply

          PKCano
          Da Boss

          If you want to verify the file is in the Windows folder, take a look an be sure.
          If it is, throw away the Win10Tel in the update folder. You already copied it to the Windows directory.

          About fixing a computer, most times if you take the time it can be done,
          But it does take time, as you saw in your case.

          OK, I’m going to log off.
          Leave me a message and let me know how it turns out.

          • #1926698 Reply

            TheFamilyIT
            AskWoody Lounger

            I am curious, for that W10 telemetry Task, how do I tell that it’s working?

            • #1926715 Reply

              PKCano
              Da Boss

              Under Administrative Tools click on Task Scheduler

              Expand the first level – it will be listed there along with the last time of execurion.

            • #1926721 Reply

              TheFamilyIT
              AskWoody Lounger

              Ok I see in the middle upper window panel after clicking Task Scheduler Library and it says  status ready I’m I looking at the right location? When I go to this panel, will it be obvious if it’s stopped working?    I hope this task carries over if I am forced to upgrade to W10.

            • #1926722 Reply

              PKCano
              Da Boss

              move the slider to the right and it should show the last time it was run.
              That will be you indication.

        • #1925659 Reply

          PKCano
          Da Boss

          If you have turned off hibernation with the command, the sleep function may not work.
          I never sleep my computers – they are either on and in use or they are off.
          That includes shutting the lid on my laptops when they are running.
          I guess I’m just peculiar that way….

          • #1926697 Reply

            TheFamilyIT
            AskWoody Lounger

            Last night I tried just by pressing power button and it worked. Tonight when I’m done using PC I will try it again to see if it works again.

            Now doing that shutdown /s/f/t 00 command if pressing button doesn’t work in the future. Will I need to do that command every time I am ready to shutdown?

            I too don’t put my PC to sleep unless in a rare I need to. But, my PC still goes to sleep after 30 mins and needs a mouse click to to do a quick wake up

            • This reply was modified 2 months, 2 weeks ago by  TheFamilyIT.
            • #1926702 Reply

              PKCano
              Da Boss

              If the button works, use it.
              OR try Start button\shutdown.
              Use that command as a last resort if the others don’t work.

            • #1926710 Reply

              PKCano
              Da Boss

              And don’t forget that Windows Update is on “Never check.”
              You will need to check for updates and install them every month when the DEFCON number is 3 or greater.

            • #1926716 Reply

              TheFamilyIT
              AskWoody Lounger

              Ok at last resort use that command…but will I need them use command every time I want to shutdown?

              So, you want to keep WU on “Never Check” ?

            • #1926717 Reply

              PKCano
              Da Boss

              Either Never check or “Check for updates but let me choose when to download and install them.”
              It means YOU will have to be responsible for the updates.
              But it’s better than having them brick your machine.
              Woody has the DEFCON System (the big numbers at the top of the site). Three or above means it’s safe to patch, and Woody publishes instructions.

              • This reply was modified 2 months, 2 weeks ago by  PKCano.
            • #1926719 Reply

              PKCano
              Da Boss

              but will I need them use command every time I want to shutdown?

              Only if the other two don’t work

    • #1926723 Reply

      TheFamilyIT
      AskWoody Lounger

      About fixing a computer, most times if you take the time it can be done, But it does take time, as you saw in your case.

      When you said this, can you clarify?  Do you mean that I shouldn’t simply hide the telemetry and bad KB updates for Win 8.1  Then just install in separate batches the rest of the updates to see if laptop is working fine before installing next set of updates in the list. That it would be risky?

      • #1926752 Reply

        PKCano
        Da Boss

        Basically what I was saying is, to do something (anything) right you have to take your time. Rushing what we did and dumping in all the patches at once in one big install might have worked. But taking the time to do it in steps improved our chances of success.

        Are you planning to try to fix the Win8.1 laptop?
        Some of the things we did at first will be the same (chkdsk, sfc, for example). But there are other things you can do with Win8.1, and the files picked for each of the jumps in installs won’t be the same KBs.

        • #1926763 Reply

          TheFamilyIT
          AskWoody Lounger

          That’s kind of what I was planning to do months ago, install a few updates then use laptop for a while to see if it’s behaving normally then if yes install a few updates and so on. But, it sounds like you’re implying that it’s more than just doing that..right?

          I should get the Win8.1 laptop catch up with updates. But, I am going to take a break before planning time to do it.

          Did you see my other post, asking about what to do with current Optional List?

          • #1926789 Reply

            PKCano
            Da Boss

            Basically, we leave the unchecked optionals alone. Same thing with the updates that come unchecked in the important list.
            Rule of thumb: don’t install unchecked updates. They are unchecked for a reason.

            1 user thanked author for this post.
          • #1926792 Reply

            PKCano
            Da Boss

            When you get ready, bring the Win8.1 laptop here, let me take a look at it, and maybe I can give you a plan.
            DM me when you are ready and we will set up a topic like this one.
            But for now, I’m ready to log off.

            1 user thanked author for this post.
            • #1926795 Reply

              TheFamilyIT
              AskWoody Lounger

              Ok, will do.

              Also, thank you for all the time you took to help me. I miss Win XP days, when I could safely just update my PC’s more on time without worry that it’ll hurt my PC’s.

              I am internally grateful for all your help and patience with me.

              1 user thanked author for this post.
        • #1928517 Reply

          walker
          AskWoody Lounger

          @pkcano:  I’ve read a whole lot of information, and I feel certain that a lot of it does not apply to my Win 7, x64, Home Premium, (group A) which is a “bare bones” set up with as few complex programs, etc., as necessary.   This is a “real masterpiece” of work, I can see that.

          Although I don’t understand a whole lot of it, there are some portions I do.   Thank you for all of the time you have expended using your AMAZING and outstanding knowledge of computers.    Every member appreciates your wonderful expertise which you so very freely share with us all.    🙂

          4 users thanked author for this post.

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