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  • Asus Zenbook screen goes black randomly for a second

    Home Forums AskWoody support PC hardware Questions: How to troubleshoot hardware problems Asus Zenbook screen goes black randomly for a second

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      • #2280328
        anonymous
        Guest

        I’ve looked at the Event Viewer and it showed this copied below: 

        It happens randomly usually several times a day.  I’ve updated my display driver.   Any other suggestions.  I’ve had this laptop for about a year.     It only lasts a second (or less) and continues back exactly where it was.  I’ve tried using Chrome and Edge and it happens with both of them.  I can do some things … but I’m not an IT person. 

        Log Name: System

        Source: Microsoft-Windows-DistributedCOM

        Date: 7/14/2020 8:03:48 AM

        Event ID: 10016

        Task Category: None

        Level: Warning

        Keywords: Classic

        User: DESKTOP-UIO0MR3\mrycc

        Computer: DESKTOP-UIO0MR3

        Description:

        The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

        {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}

        and APPID

        {15C20B67-12E7-4BB6-92BB-7AFF07997402}

        to the user DESKTOP-UIO0MR3\mrycc SID (S-1-5-21-4155552939-3787017160-1459370799-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

        Event Xml:

        <Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”&gt;

        <System>

        <Provider Name=”Microsoft-Windows-DistributedCOM” Guid=”{1B562E86-B7AA-4131-BADC-B6F3A001407E}” EventSourceName=”DCOM” />

        <EventID Qualifiers=”0″>10016</EventID>

        <Version>0</Version>

        <Level>3</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8080000000000000</Keywords>

        <TimeCreated SystemTime=”2020-07-14T12:03:48.031960300Z” />

        <EventRecordID>2457</EventRecordID>

        <Correlation ActivityID=”{a866ad47-3c6f-4fc3-9c0c-4a4bb260abc5}” />

        <Execution ProcessID=”1068″ ThreadID=”12356″ />

        <Channel>System</Channel>

        <Computer>DESKTOP-UIO0MR3</Computer>

        <Security UserID=”S-1-5-21-4155552939-3787017160-1459370799-1001″ />

        </System>

        <EventData>

        <Data Name=”param1″>application-specific</Data>

        <Data Name=”param2″>Local</Data>

        <Data Name=”param3″>Activation</Data>

        <Data Name=”param4″>{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}</Data>

        <Data Name=”param5″>{15C20B67-12E7-4BB6-92BB-7AFF07997402}</Data>

        <Data Name=”param6″>DESKTOP-UIO0MR3</Data>

        <Data Name=”param7″>mrycc</Data>

        <Data Name=”param8″>S-1-5-21-4155552939-3787017160-1459370799-1001</Data>

        <Data Name=”param9″>LocalHost (Using LRPC)</Data>

        <Data Name=”param10″>Unavailable</Data>

      • #2280339
        Paul T
        AskWoody MVP

        Is that error from exactly the same time as the blackout?

        Can you record blackout times and then look for events at the same time? Use Nirsoft FullEventLogView to make the search easy.

        cheers, Paul

        • #2280437
          anonymous
          Guest

          Yes …  thank you for your answer.    I selected the last event … at the exact time it happened.

          I will continue to record the times it happens.  I’m not familiar with the Nirsoft FullEventLog View you mentioned.    Can you direct me further?  I have just joined this group … I didn’t mean to be Anonymous …  my user name is Old_Lady.

          • #2280442
            PKCano
            Da Boss

            You can log in by putting your Username and password in the upper right corner box of the main AskWoody page.
            You will appear as Anonymous when you are not logged in.

      • #2280383
        LPKing
        AskWoody Plus

        I have an older ZenBook UX305 and it’s done exactly the same thing for as long as I can remember. (Lately, I’ve been playing an old XP version of Windows Solitaire out of pandemic boredom, and I often notice it then.) I bought a newer ZenBook UX490U, and we don’t notice it on that one. I await with interest any discoveries/diagnosis in this thread.

      • #2280622
        Paul T
        AskWoody MVP

        I’m not familiar with the Nirsoft FullEventLog View

        We (at Woody’s) often recommend Nirsoft utilities because we find them useful. The website is: https://www.nirsoft.net/

        cheers, Paul

      • #2290059
        LPKing
        AskWoody Plus

        I checked yesterday for further activity in this topic since I posted, and subsequently decided to flash the BIOS on my Asus Zenbook UX-305CA. I haven’t noticed a black flash since! You might try doing so. If you have MyAsus working on your machine (I don’t), I think it would be pretty easy. However, I would have thought MyAsus would be automatically updating your BIOS through that app, so perhaps you don’t have it working. If not, there are some rather convoluted instructions available in Asus Support. The instructions are much worse than the actual task, however, and it’s not too terribly difficult to do yourself. I managed to cook supper at the same time. 🙂

        Incidentally, I get the same “Warning” you logged in MMC, multiple times a day:

        “The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID… (etc.)”

        I have no idea why, and it’s happened since yesterday when I did the BIOS flashing, so it’s possible it doesn’t relate to the black screen you get intermittently and frequently. I don’t worry about it too much, as my machine has Remote Access disabled and our local security is pretty good.

        Good luck with Nirsoft!

      • #2315948
        LPKing
        AskWoody Plus

        The screen on the Asus ZenBook UX305 is *still* occasionally blacking-out for a split second. Oh well…

        In more interesting news, the latest (November) updates for Windows 10 completely broke the notebook keyboard on the Asus ZenBook 490U. A several-hour marathon of troubleshooting ended with a good result which seems completely random.

        The 490U updated itself as scheduled overnight on Nov. 26. (Updates had been paused to that date.) Though the touchpad worked fine afterwards, the keyboard was unresponsive. I tried everything I could think of, plus all the troubleshooters that would seem to apply, and a few suggestions resulting from searching the topic of Asus notebook keyboards suddenly ceasing to work. The Asus website even provided a BIOS flash that didn’t have any effect.

        Finally, in desperation, I grabbed a USB with a Windows 10 2004 ISO, plugged it in, and tried to totally re-upload the OS. It couldn’t get past the “Accept License Agreement” screen without a functioning keyboard.

        I did a hard reset (hold down power button 10 seconds — second one of the day — the first had been done early on in the process of troubleshooting) and the keyboard miraculously worked again!

        Apparently it sometimes does pay to forget to disconnect from the internet before rebooting with a portable version of the OS… 🙂

        Post-game analysis lead to the conclusion this seemed to have been an issue with the Windows updater itself. It most likely didn’t completely go through all the required shutdowns and rebootings, then looked like it was totally finished with the update when, in fact, it wasn’t.

        • This reply was modified 1 month, 2 weeks ago by LPKing.
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