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  • Asus Zenbook screen goes black randomly for a second

    Home Forums AskWoody support PC hardware Questions: How to troubleshoot hardware problems Asus Zenbook screen goes black randomly for a second

    • This topic has 4 replies, 3 voices, and was last updated 3 weeks ago.
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      • #2280328 Reply
        anonymous
        Guest

        I’ve looked at the Event Viewer and it showed this copied below: 

        It happens randomly usually several times a day.  I’ve updated my display driver.   Any other suggestions.  I’ve had this laptop for about a year.     It only lasts a second (or less) and continues back exactly where it was.  I’ve tried using Chrome and Edge and it happens with both of them.  I can do some things … but I’m not an IT person. 

        Log Name: System

        Source: Microsoft-Windows-DistributedCOM

        Date: 7/14/2020 8:03:48 AM

        Event ID: 10016

        Task Category: None

        Level: Warning

        Keywords: Classic

        User: DESKTOP-UIO0MR3\mrycc

        Computer: DESKTOP-UIO0MR3

        Description:

        The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

        {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}

        and APPID

        {15C20B67-12E7-4BB6-92BB-7AFF07997402}

        to the user DESKTOP-UIO0MR3\mrycc SID (S-1-5-21-4155552939-3787017160-1459370799-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

        Event Xml:

        <Event xmlns=”http://schemas.microsoft.com/win/2004/08/events/event”&gt;

        <System>

        <Provider Name=”Microsoft-Windows-DistributedCOM” Guid=”{1B562E86-B7AA-4131-BADC-B6F3A001407E}” EventSourceName=”DCOM” />

        <EventID Qualifiers=”0″>10016</EventID>

        <Version>0</Version>

        <Level>3</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x8080000000000000</Keywords>

        <TimeCreated SystemTime=”2020-07-14T12:03:48.031960300Z” />

        <EventRecordID>2457</EventRecordID>

        <Correlation ActivityID=”{a866ad47-3c6f-4fc3-9c0c-4a4bb260abc5}” />

        <Execution ProcessID=”1068″ ThreadID=”12356″ />

        <Channel>System</Channel>

        <Computer>DESKTOP-UIO0MR3</Computer>

        <Security UserID=”S-1-5-21-4155552939-3787017160-1459370799-1001″ />

        </System>

        <EventData>

        <Data Name=”param1″>application-specific</Data>

        <Data Name=”param2″>Local</Data>

        <Data Name=”param3″>Activation</Data>

        <Data Name=”param4″>{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}</Data>

        <Data Name=”param5″>{15C20B67-12E7-4BB6-92BB-7AFF07997402}</Data>

        <Data Name=”param6″>DESKTOP-UIO0MR3</Data>

        <Data Name=”param7″>mrycc</Data>

        <Data Name=”param8″>S-1-5-21-4155552939-3787017160-1459370799-1001</Data>

        <Data Name=”param9″>LocalHost (Using LRPC)</Data>

        <Data Name=”param10″>Unavailable</Data>

      • #2280339 Reply
        Paul T
        AskWoody MVP

        Is that error from exactly the same time as the blackout?

        Can you record blackout times and then look for events at the same time? Use Nirsoft FullEventLogView to make the search easy.

        cheers, Paul

        • #2280437 Reply
          anonymous
          Guest

          Yes …  thank you for your answer.    I selected the last event … at the exact time it happened.

          I will continue to record the times it happens.  I’m not familiar with the Nirsoft FullEventLog View you mentioned.    Can you direct me further?  I have just joined this group … I didn’t mean to be Anonymous …  my user name is Old_Lady.

          • #2280442 Reply
            PKCano
            Da Boss

            You can log in by putting your Username and password in the upper right corner box of the main AskWoody page.
            You will appear as Anonymous when you are not logged in.

      • #2280383 Reply
        LPKing
        AskWoody Plus

        I have an older ZenBook UX305 and it’s done exactly the same thing for as long as I can remember. (Lately, I’ve been playing an old XP version of Windows Solitaire out of pandemic boredom, and I often notice it then.) I bought a newer ZenBook UX490U, and we don’t notice it on that one. I await with interest any discoveries/diagnosis in this thread.

      • #2280622 Reply
        Paul T
        AskWoody MVP

        I’m not familiar with the Nirsoft FullEventLog View

        We (at Woody’s) often recommend Nirsoft utilities because we find them useful. The website is: https://www.nirsoft.net/

        cheers, Paul

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