• August updates causing issues with multi user QuickBooks

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    Mitch McCarley reports that his clients are impacted by the August patches and multi-user QuickBooks. It looks like the August 2021 Windows Updates ar
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    Susan Bradley Patch Lady

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    • #2384306

      Windows 10 KB5005033 is causing new issues for some users

      Windows 10’s default Alt-Tab functionality appears to be partially broken for some users after the release of two updates – July 2021 preview and August 2021 Patch Tuesday. While the July 2021 preview (KB5004296) was optional, KB5005033 (August 2021 update) is a mandatory security patch designed to fix the remaining gaming problems.

      Unfortunately, KB5005033 breaks Windows 10’s Alt-Tab feature for some users. As you’re probably familiar, Alt+Tab usage is pretty basic – just press the Alt-Tab together, and then keep pressing the Tab key to scroll through your open windows. When the key is released, the highlighted window opens….

      How to fix KB5005033 issues
      Fortunately, there’s a workaround. To fix Alt-Tab issues caused by KB5005033, users can disable News and Interest feed by following these steps:

      Right-click anywhere on the taskbar.
      Scroll up to the ‘News and interests’ menu item.
      Select ‘Turn off’….

      News widget should be gone from your taskbar and Alt-Tab will start working again..

      • #2384309

        Unfortunately, KB5005033 breaks Windows 10’s Alt-Tab feature for some users.

        But only for full-screen games:

        If you use Alt+Tab out of the game or return to the game using Alt+Tab, Windows would flash the user back to the desktop.

        “It breaks Alt-Tab switching games that run in “full screen” mode.

        Windows 11 Pro version 22H2 build 22621.1778 + Microsoft 365 + Edge

    • #2384317



      I am using QB desktop premier accountant version 2021 on multiple workstations that have had the August patches applied (KB5005033 and KB4023057). They are either Windows Pro (1) Version 2004 (OS Build 19041.1165) or (2) version 21H1 (19043.1165) boxes. There are no problems encountered with multi-user functions on these installs.

    • #2384889

      Was the QB issue privately reported or is there a thread we can follow? Has anyone else seen issues? Seems like there would be quite a furor if it’s widespread, but I can’t find anything. I’m ready to patch a business customer this weekend but don’t want to break their multi-user QB Enterprise 21. (Their host is on Essentials 2012 R2.)

    • #2385316

      I just delayed one of my SMB’s August update for an additional week (30 days in GP).  I’ve been trying to find any more information on this multi-user problem but have found nothing other than the initial post here. I’m hoping it’s just a one off.

      • #2385529

        I went ahead and patched my client over the weekend and asked them to test QB multi-user mode today. Haven’t heard anything, which I hope is good news.

        1 user thanked author for this post.
    • #2386035

      Figured I’d sign up and add my two cents and say thanks for this report.  Info about this issue is hard to come by.

      After applying KB5005043 to our Server 2016 Datacenter Core VM specifically for QB hosting, had this issue.  Going into Database Server Manager it won’t list any previously connected files and clicking on Browse to select them brings up a browse window with no folder tree with which to browse (see attached).  Similarly, File Doctor can’t browse, nor will it accept a manually entered filename.  Of our three QB licenses of Desktop Premier 2019, obviously only one at a given time can connect and then only in single-user mode.

      Just being a small non-profit, we’re not about to shell out for a service contract with QB to maybe do some digging so I’m currently uninstalling the update.

      *edit: forgot to mention it was a Server Core installation, which has been in place and working well for about 4 years now

      1 user thanked author for this post.
      • #2386266

        Interesting. I had assumed that Mitch McCarley’s report about “the August patches” referenced desktop updates, but you’re saying it happened after a server update.

        The environment I manage is hosted on Server 2012 R2 Essentials. I installed KB5005076 on August 21 (along with the Win10 client patches) and have not heard any complaints.

        I see this isn’t the first time that multi-user QB got clobbered. From 2018:


        • #2386291

          So, this may not have been the specific update that caused the problem but just one that made the problem apparent.  It seems to be an incompatibility between 2016 (perhaps others) Core and QB 2019 at least that breaks Database Server Manager.  Our initial install was with QB 2015, and we later upgraded to QB 2019.

          A fresh install of QB 2019 on a fresh, unpatched Server 2016 Core vm didn’t resolve the issue, but a fresh install of QB 2019 on a fresh Server 2016 Desktop vm worked just fine.  Patched fully and multi-user access working fine today.

          I suspect that QB 2019 uses some DLLs or other dependency that QB 2015 didn’t and that while settings persisted over an upgrade from QB 2015 to QB 2019, that it just took applying this update to cause the settings to be lost.  Likely the ability to repair those settings went away when we did the upgrade of QB.

          Probably pretty specific to this kind of configuration, but still interesting that it happened along with other scattered reports.  As for multi-user access, it seems to me to be a very fragile thing within QB.  I wish that Intuit would adopt a less proprietary database and access system, but I know they never will.  I suppose I wish there were more viable alternatives in this space as well.

          1 user thanked author for this post.
          • #2386295

            Thanks for that analysis and testing. It’s been a long time since I messed with Core–I thought it didn’t have a UI at all except as managed from a remote Server Manager, so I was surprised that it could install QB Database Server Manager and that you were getting screen shots.

    • #2386253

      This morning I updated 2 Windows 10 Pro PC’s to Aug 2021 with KB5005033. Both PC’s run Quickbooks 2021 in Multi-User mode to access a single company file.

      The update installed with no problems. Afterwards, I tested Multi-User access from both PC’s with no problems.


      1 user thanked author for this post.
    • #2386275

      I just checked with Mitch and Intuit had no update for him.  It “feels” like this is more in a domain setting rather than peer to peer.

      Susan Bradley Patch Lady

      1 user thanked author for this post.
    • #2387747

      Last night I updated another P2P customer with the August cumulative KB5005033. They’re running Quickbooks Pro 2021 multi-user. 3 networked PC’s running Windows 10 Pro 20H2. After the updates completed I tested multi-user on all of their company files with no problem.


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