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There are isolated problems with current patches, but they are well-known and documented on this site. |
Mitch McCarley reports that his clients are impacted by the August patches and multi-user QuickBooks. It looks like the August 2021 Windows Updates ar
[See the full post at: August updates causing issues with multi user QuickBooks]
Susan Bradley Patch Lady
I went ahead and patched my client over the weekend and asked them to test QB multi-user mode today. Haven’t heard anything, which I hope is good news.
Figured I’d sign up and add my two cents and say thanks for this report. Info about this issue is hard to come by.
After applying KB5005043 to our Server 2016 Datacenter Core VM specifically for QB hosting, had this issue. Going into Database Server Manager it won’t list any previously connected files and clicking on Browse to select them brings up a browse window with no folder tree with which to browse (see attached). Similarly, File Doctor can’t browse, nor will it accept a manually entered filename. Of our three QB licenses of Desktop Premier 2019, obviously only one at a given time can connect and then only in single-user mode.
Just being a small non-profit, we’re not about to shell out for a service contract with QB to maybe do some digging so I’m currently uninstalling the update.
*edit: forgot to mention it was a Server Core installation, which has been in place and working well for about 4 years now
So, this may not have been the specific update that caused the problem but just one that made the problem apparent. It seems to be an incompatibility between 2016 (perhaps others) Core and QB 2019 at least that breaks Database Server Manager. Our initial install was with QB 2015, and we later upgraded to QB 2019.
A fresh install of QB 2019 on a fresh, unpatched Server 2016 Core vm didn’t resolve the issue, but a fresh install of QB 2019 on a fresh Server 2016 Desktop vm worked just fine. Patched fully and multi-user access working fine today.
I suspect that QB 2019 uses some DLLs or other dependency that QB 2015 didn’t and that while settings persisted over an upgrade from QB 2015 to QB 2019, that it just took applying this update to cause the settings to be lost. Likely the ability to repair those settings went away when we did the upgrade of QB.
Probably pretty specific to this kind of configuration, but still interesting that it happened along with other scattered reports. As for multi-user access, it seems to me to be a very fragile thing within QB. I wish that Intuit would adopt a less proprietary database and access system, but I know they never will. I suppose I wish there were more viable alternatives in this space as well.
This morning I updated 2 Windows 10 Pro PC’s to Aug 2021 with KB5005033. Both PC’s run Quickbooks 2021 in Multi-User mode to access a single company file.
The update installed with no problems. Afterwards, I tested Multi-User access from both PC’s with no problems.
Dave
I just checked with Mitch and Intuit had no update for him. It “feels” like this is more in a domain setting rather than peer to peer.
Susan Bradley Patch Lady
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