News, tips, advice, support for Windows, Office, PCs & more. Tech help. No bull. We're community supported by donations from our Plus Members, and proud of it
Home icon Home icon Home icon Email icon RSS icon
  • Backup Software, EaseUS Todo problems

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 Backup Software, EaseUS Todo problems

    Viewing 12 reply threads
    • Author
      Posts
      • #2286239 Reply
        Ken
        AskWoody Plus

        I have been using Ease US Todo Backup Home in two laptops for many years.  It works fine on my wife’s laptop. On mine, since early June I have been having a problem which the creators have been unable to fix: Mail backup runs successfully, then gets stuck at 1% AFTER RUNNING, making it impossible for any other tasks to run. Cancelling does not work, it gets stuck there too. The only way to get it back to normal is to restart the pc, which becomes a drag doing this every day. They suggested upgrading me to their Workstation version, but the same problem happens there. I have had numerous remote sessions with them, they have sent me patches which help only once, then the problem returns.

        I am almost ready to switch to something else: suggestions please? Or perhaps you can suggest a fix?

      • #2286245 Reply
        PKCano
        Da Boss

        What version of Win10 are you running?
        Are you running the mail backup from EaseUS Todo or from the Task Scheduler?

      • #2286288 Reply
        Ken
        AskWoody Plus

        Win 10 1909. Running from EaseUS Todo.

      • #2286439 Reply
        Paul T
        AskWoody MVP

        Do you run a file backup, then a mail backup and the file backup is OK?

        What mail program are you backing up?

        Is the mail program shut down at the time of backup?

        cheers, Paul

        • #2286455 Reply
          Ken
          AskWoody Plus

          The schedule I have set-up in EaseUS is: file backup at 10pm daily, System backup at 1am weekly; Outlook Backup at 3am daily. File backup runs ok. System backup runs ok. Outlook backup runs ok, but the software bounces back to 1% after it runs.  On occasions when I want to test it, I run it during the day and watch: when it reaches 100% it seems to get stuck, but eventually goes to 1%. The result says “failed”, but the log says successful, and I can tell from the file size if it was successful or not.

          The status of the other tasks just indicated the next execution time, as it should.

          Outlook is Outlook 2016, part of Microsoft 365.

          I shut down Outlook for the night or when I test the backup.

      • #2286460 Reply
        Paul T
        AskWoody MVP

        What does it backup in an Outlook backup?
        If it’s only files then you can include them in your files backup and dump the Outlook backup.

        cheers, Paul

        • #2286484 Reply
          Ken
          AskWoody Plus

          When editing the mail backup task, it shows me three accounts: “outlook data file”, plus my two email accounts which are a gmail account and a Microsoft exchange account. I do not know how to access these emails with the file backup. Your idea seems perfect if I knew how to do it!

          I know that gmail and the exchange account store all emails in the respective servers, but if I can, I prefer having those emails backed up locally with the rest of my backups. (Doomsday scenario: those servers crash and lose everything!)

          The “Outlook Data file” does not have emails but calendar, contacts, notes, etc.. I guess, but am not sure, this is the same as the outlook.pst file?

      • #2286487 Reply
        Paul T
        AskWoody MVP

        Can you deselect the email accounts and just backup the data file?
        If that works, add the two accounts one at a time and test.

        cheers, Paul

        • #2286506 Reply
          Ken
          AskWoody Plus

          Just tried first part, deselected the email accounts. Task got stuck at 100% for a long time. Then I closed the window and reopened it and it was stuck at 1%. In either position, I am unable to open Outlook until I have rebooted.

          • #2286542 Reply
            Paul T
            AskWoody MVP

            Now you need to backup the email accounts without the data file.

            Not being able to open Outlook probably means the data file (O/PST) is locked by the backup program.
            Have you tried a disk check (Explorer, right click on C:, Properties, Check)?

            cheers, Paul

            • #2286584 Reply
              Ken
              AskWoody Plus

              Same results with gmail and Exchange mail. No error on C:, also not on E:

               

      • #2286679 Reply
        Paul T
        AskWoody MVP

        Create a new email only backup. Does that work?

        cheers, Paul

      • #2286715 Reply
        Ken
        AskWoody Plus

        That’s what I did, only email accounts, each on its own, no data file: same result.

        I experimented with a file backup of the .ost and .nst files in C:\users\kenny\applocal\etc but there is no way to view those files: perhaps there is an app to do so.

        The good thing about EaseUS Mail Backup (when it works) is that one can explore down the backup file tree and view each individual email which has the extension .msg. I do not know of any other backup program that can backup Outlook this way. Do you?

        Any other ideas?

        • #2286752 Reply
          Michael Austin
          AskWoody Plus

          Hello, Ken:

          Related information for you, and some of this you may or may not choose to use. But in these days of integrated software platforms you might find some of this useful:

          1.) I’d used the EaseUS disc cloning program last year to swap an image from a spinning laptop disc to a new SSD. It was too fiddly for my intentionally-measured geek abilities. But EaseUS did have a remote tech solve most all its issues and they didn’t charge more than the software license for their support. So I dug their philosophy of standing by my needs, and the SSD on which they worked is still merrilty blinking its electrons into and out of existence 😉

          2.) I’ve used the Outlook 2010 client for quite a long while, since April 2010. It lives on a local machine. I’ve been backing it up with Wisco’s BackupOutlook very successfully for many year, and its’ developer Thomas Wetzel had always been responsive for the few occassions I needed support. His BackupOutlook has saved my personal bacon at least three times, and runs independently of other backup software on my machine which currently includes IDrive, Acronis True Image, and Windows’ File History. I’ve found Backup Outlook comparatively easy to use and from which files can be smoothly and easily restored.

          3.) Outlook 2010 will be sunsetted in two months from this writing. My Outlook 2010 has been part of a suite for me, Microsoft’s Professional Plus bundle. I never ran Exchange Server because I didn’t need or want IMAP. I use POP. Rather than continuing as a customer of Microsoft’s digital kleptocracy, and paying annual subscription fees to it, I’m thinking I might switch to Mozilla’s Thunderbird. There are many utilities available for it to convert .pst files to Thunderbird and vice-versa. There will also be utilities to make it talk happily with Google Mail. My current ISP even shows set-up and migration instructions for it.

          Although I used to run my calendar, contacts, and tasks from inside Outlook, I now instead run those functions very reliably inside Google Calendar (yes, I already understand that Google has its own issues of digital kleptocracy). I’ve been syncing Outlook business and personal contacts via iTunes to an iPhone, and vice-versa. ITunes has its’ own set of issues and Apple’s support for it is abysmal and has always been so:  I end up solving all its’ problems myself. So last year I opted to abandon it as my music platform and I switched to Spotify.

          Finance, social and tech founder. My new, planet-wide talk show, Casual Saints, is happening.

          1 user thanked author for this post.
          Ken
          • #2286784 Reply
            Ken
            AskWoody Plus

            Thank you for your comments and suggestions.

            I took a quick look at BackkupOutlook. It looks great, looks like it does the backup similar to EaseUS.

            How do I check what version of Outlook I have? It is part of Microsoft 365.

          • #2286787 Reply
            Ken
            AskWoody Plus

            Just tried to install BackupOutlook but it requires Microsoft NET Framework 2.0.

            Should I install this? It seems so old – will it create prob;ems?

             

            • #2286798 Reply
              Michael Austin
              AskWoody Plus

              You could ask Wisco’s Thomas Wetzel via e-mail and he’d give you the straight skinny.

              Finance, social and tech founder. My new, planet-wide talk show, Casual Saints, is happening.

              1 user thanked author for this post.
              Ken
              • #2286805 Reply
                Ken
                AskWoody Plus

                How do I check what version of Outlook I have? It is part of Microsoft 365.

              • #2286806 Reply
                Michael Austin
                AskWoody Plus

                Microsoft says look this way…

                Finance, social and tech founder. My new, planet-wide talk show, Casual Saints, is happening.

                1 user thanked author for this post.
                Ken
              • #2287865 Reply
                Ken
                AskWoody Plus

                For your info:

                Thomas Wetzel replied to my problems with BackupOutlook:

                „Backup Outlook“ is only able to backup your Outlook data (pst) files.

                I guess you use ost files for Exchange or an IMAP folder. This information is useless to back up because after a restore Outlook would immediately rebuild it from scratch.

                This is the reason why your backup file is so small.

                Only the settings could be backed up in your case.

            • #2286818 Reply
              Alex5723
              AskWoody Plus

              I use the free MailStore Home app.

              A Central Archive for All Emails
              Internet mailboxes such as Gmail or Yahoo! Mail
              Any POP3 and IMAP mailboxes
              Microsoft Outlook 2003, 2007, 2010, 2013, 2016 and 2019
              Windows Mail und Windows Live Mail
              Microsoft Exchange Server 20031, 20071, 2010, 2013, 2016 and 2019 mailboxes
              Microsoft 3652 (Exchange Online)
              Mozilla Thunderbird and SeaMonkey
              PST, EML and other files

              2 users thanked author for this post.
              • #2287165 Reply
                Ken
                AskWoody Plus

                In MailStore Home, I do not understand what the program does:

                Does it move all emails into an archive, or copy them into an archive and thus is a backup of them?

              • #2287175 Reply
                Michael Austin
                AskWoody Plus

                Have you also asked MailStore Home?

                Finance, social and tech founder. My new, planet-wide talk show, Casual Saints, is happening.

              • #2287178 Reply
                Ken
                AskWoody Plus

                I just installed it and am trying to figure it out.

                I could not find where to ask, I entered my question in search box but got a bunch of other stuff.

                You said you have been using this, does it copy or move?

                I use Outlook for all my two email accounts, which are in gmail and in a Microsoft exchange. I know they are stored in the other servers, but like to have a backup copy of all. I am not sure MailStore does this.

              • #2287185 Reply
                Michael Austin
                AskWoody Plus

                *I* didn’t write that I’d been using it. Alex did. I found this support page for them.

                Finance, social and tech founder. My new, planet-wide talk show, Casual Saints, is happening.

              • #2287190 Reply
                Alex5723
                AskWoody Plus

                The program backups all your emails to an archive.
                You can search, delete… the archive.
                Every time you run the backup the program will add new emails.
                The program won’t backup as default bin, spam.

                https://www.guidingtech.com/7115/backup-all-email-hotmail-gmail-mailstore/

              • #2287202 Reply
                Ken
                AskWoody Plus

                I looked at the Guidingtech tutorial. When restoring, does it ALL go into the inbox only or does it restore the folders and the emails they came from? I have over a hundred folders in gmail, dozens in Exchange. If everything is restored into just one folder, that would be almost as good as losing it all.

              • #2287204 Reply
                Alex5723
                AskWoody Plus

                It will restore to same “folders” that were backuped : inbox, sent…

                1 user thanked author for this post.
                Ken
              • #2287216 Reply
                Ken
                AskWoody Plus

                One more question: In Outlook I have two email accounts, so the emails and folders from each are synced in Outlook. Can I archive it all from Outlook or do I have to go to gmail, etc.?

              • #2287353 Reply
                Ken
                AskWoody Plus

                It will restore to same “folders” that were backuped : inbox, sent…

                I asked before: In Outlook I have two email accounts, so the emails and folders from each are synced in Outlook. Can I archive it all from Outlook or do I have to go to gmail, etc.?

                I just tried it. It only gives me the option of .pst files. Does it archive .ost or .nst files? These have my gmail and exchange emails. Right now all it archived are outlook.pst and outlookcalendar.pst. It did not archive contacts.

              • #2287419 Reply
                Alex5723
                AskWoody Plus

                You add your accounts and your password. You select to archive each account on its own.
                The archive is done on your PC file type .fdb

                Attachments:
              • #2287663 Reply
                Ken
                AskWoody Plus

                OK, I solved the AllMail problem in Gmail. Now it archived everything in two folders called inbox and sent items. The sent items are correct. The Inbox should have only 28 items. The other 15000 emails should be in a couple of hundred folders.  Where is the archive found? I see it in the MSH home page, but in Explorer?

              • #2287384 Reply
                Ken
                AskWoody Plus

                When I tried to archive Outlook, I got following error:

                Unable to open message store iCloud. *MAPI MAPI_E_UNCONFIGURED@IMAPISession.OpenMsgStore/CMAPISession::OpenMsgStore

                When trying to archive my gmail, it failed with following error:

                The “ALL MAIL” folder is not accessibe via IMAP.

                I got same error when trying MS EXchange.

                MailStore Support page does not help.

              • #2287423 Reply
                Alex5723
                AskWoody Plus

                Try the help community

                https://community.mailstore.com/en/?utm_source=mailstore_home&utm_medium=mailstore

                You seem to have configuration problem.

                You have to configure server type…

                https://help.mailstore.com/en/home/Archiving_Email

      • #2286820 Reply
        Michael Austin
        AskWoody Plus

        I use the free MailStore Home app. A Central Archive for All Emails

        Wow. Thanks. I hadn’t heard about this one and will look into it 🙂

        Finance, social and tech founder. My new, planet-wide talk show, Casual Saints, is happening.

        • #2287217 Reply
          cyberSAR
          AskWoody Plus

          Been using this for some time. Great little program and is actually faster than outlook for searches of mail store in my experience.

          1 user thanked author for this post.
      • #2286824 Reply
        bratkinson
        AskWoody Plus

        I’ve used EaseUS TODO backup CLONE function for years and only had two problems.

        The first was like the OPs, it would stop, or, sometimes require a computer reboot and it would do the copying before Windows started.  After moving to Win 10 Pro 64bit in December, it was happening every time.  I first shut down my monitoring software, HWiNFO64 and Process Explorer.  That didn’t help.  After some ‘tests’, I figured out it was my internet protection software, Norton 360, that was blocking access to one or more Windows internal files and perhaps some of its own internal files.  The ‘secret solution’ was to ‘disable auto-protect’ until system reboot.  Problem 99% solved.  The last 1% was that I couldn’t reboot and immediately shut off the 3 processes and then try to make a clone to make additonal backups.  I found I have to let the system ‘settle’ for a couple minutes beyond the ‘automatic(delayed)’ services startup times and then start the backup.  I found if I fire up Firefox for a minute or two beforehand, everything goes OK.

        The second issue with CLONE was after ‘blowing my brains out’ for 3 days trying to get a bootable version of a hard drive that was failing on a friends’ computer.  I tried 2 hard drives and 2 SSDs as targets for the clone and none of them booted!  I finally emailed EaseUS with the problem.  They replied back that CLONE does NOT make the target drive bootable UNLESS it is a clone of the running Windows C: drive!  My making the clone on my computer as D: to E: never produced a bootable drive!  I had no choice but to reinstall the failing drive, install TODO Backup, and then clone that to an external USB SATA ‘docking station’, which then worked perfectly!

        Also, when I got my new laptop a year ago, I discovered that one could download a fully working, free version of TODO Backup and use it.  I did exactly that to replace the hard drive that came with it with an SSD.  I no longer felt guilty about temporarily installing a ‘pirate’ copy of my paid version that I used on my friends’ computer.

        • This reply was modified 1 month, 2 weeks ago by bratkinson.
        2 users thanked author for this post.
      • #2287236 Reply
        Michael Austin
        AskWoody Plus

        I use the free MailStore Home app.

        So thanks again for that idea, Alex:  Instead of switching to Thunderbird today I re-upped my Microsoft Outlook affiliation from 2010 to 2019 (after finding a $50 one-machine license for Microsoft Home & Office) and I’m now testing it.

        I like this idea lots better as “the devil I know” rather than having to sift through Outlook to Thunderbird conversion options, new add-ins, and new layouts for Thunderbird. With MailStore Home’s archiving app I could possibly do daily Outlook-only backups. I’ve been very happy using Thomas Wetzel’s BackupOutlook for many years. If I nuke something by mistake BackupOutlook very easily restored my Outlook 2010.

        Finance, social and tech founder. My new, planet-wide talk show, Casual Saints, is happening.

        • #2287242 Reply
          Ken
          AskWoody Plus

          I finally got BackupOutlook installed.

          My first test was disappointing: I expected all my emails from two email accounts to be backed up as well as the Outlook Data File. The size of this backup should be around 1Gb. But the backup I ran is only about 1,900 Kb. It took less than  one second. I backed up everything (I think) in my Outlook profile. There are two email accounts there, it should have backed them up, but obviously did not.

          I attach settings I used: what did I do wrong? The only active profile is kenny1

          I am testing BackupOutlook as well as MailStore Home.

           

          Attachments:
          • #2287302 Reply
            Paul T
            AskWoody MVP

            Ken, you should save screenshots as PNG and attach them direct. Saves us having to download and open docx files.

            cheers, Paul

            1 user thanked author for this post.
            Ken
      • #2287665 Reply
        Alex5723
        AskWoody Plus

        Where is the archive found?

        Search for .fdb

        If you want to see the list of all mails just go to search, click in the search box (don’t enter data) a run search.

        • This reply was modified 1 month, 1 week ago by Alex5723.
      • #2287672 Reply
        Ken
        AskWoody Plus

        It will restore to same “folders” that were backuped : inbox, sent…

        Where are all the folders? everything went into inbox and sent items.

        You indicated search for .fdb: in what folder should it be?

        • #2287678 Reply
          Alex5723
          AskWoody Plus

          in what folder should it be?

          It should be in the folder you have set. Just search for the files.

          Attachments:
          • #2287681 Reply
            Ken
            AskWoody Plus

            I did not set any folder for a destination, I did not see anywhere to do this. I looked in the folder you indicate: there are a bunch of .dat files and some others. see attached.

            This archive is useless if it does not keep emails in their respective folder.

            Attachments:
    Viewing 12 reply threads

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

    Reply To: Backup Software, EaseUS Todo problems

    You can use BBCodes to format your content.
    Your account can't use Advanced BBCodes, they will be stripped before saving.