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  • Bad Office Click-to-Run update blamed for Outlook freeze

    Home Forums AskWoody blog Bad Office Click-to-Run update blamed for Outlook freeze

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      • #2280765 Reply
        woody
        Da Boss

        Lots of reports this morning about Outlook freezing on start. Quintalis on Reddit: Outlook immediately crashing on open after patching last night Even
        [See the full post at: Bad Office Click-to-Run update blamed for Outlook freeze]

        8 users thanked author for this post.
      • #2280777 Reply
        anonymous
        Guest

        They fixed it with new update.
        In any Office product – File – Account – Office update.
        They just released this a few min ago.

        4 users thanked author for this post.
        • #2280787 Reply
          dmt_3904
          AskWoody Plus

          I just ran update, still crashing!! : (

          • This reply was modified 4 months, 2 weeks ago by dmt_3904.
      • #2280779 Reply
        Straightshooter
        AskWoody Plus

        Glad this was here, was able to use info to fix. See notification that MS has a new fix now.

        1 user thanked author for this post.
        • #2280791 Reply
          dmt_3904
          AskWoody Plus

          What notification from MS? Do you have the link for it?

      • #2280785 Reply
        flyingdutchgirl
        AskWoody Plus

        For me, the new MS fix sort of works.  I can’t open Outlook in regular mode.  I can open it in safe mode now (which did not work before the MS fix).

         

         

         

      • #2280789 Reply
        anonymous
        Guest

        I have the same issue as @flyingdutchgirl but atleast safe mode is working now, also Clicktorun still running and unable to terminate in taskmgr.exe

        1 user thanked author for this post.
      • #2280790 Reply
        WSbhepburn
        AskWoody Lounger

        Just removing the patch did not work, but rolling back to before the most recent Windows Update (yesterday) did the trick.

      • #2280793 Reply
        anonymous
        Guest

        officec2rclient.exe /update user updatetoversion=16.0.6366.2062

        That would be rolling back to a version which is 4.5 years old, which seems drastic when many others solved it by reverting to version 12827.20470 which is three weeks old.

        1 user thanked author for this post.
      • #2280803 Reply
        agoldhammer
        AskWoody Plus

        It would be helpful if the version and build numbers were identified in these kinds of posts.  I have not seen this problem at all and I am on Version 2006 Build 13001.20260 (Office 365)

        1 user thanked author for this post.
        LH
        • #2280816 Reply
          woody
          Da Boss

          I’m painfully aware of that.

          I still don’t know exactly which versions are affected – or which versions work on rollback.

      • #2280806 Reply
        geekdom
        AskWoody Plus

        See Brandon reply here for a possible fix:

        https://answers.microsoft.com/en-us/windows/forum/all/cumulative-updates-july-14th-2020/efd89faa-cb15-4a15-9692-960866afeb94?page=1

        G{ot backup} BetaTest
        offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender TRV=1909 WUMgr
        online▸ Win10Pro 2004.19041.630 x64 i5-9400 RAM16GB HDD Firefox84.0b4 WindowsDefender TRV=2004 WUMgr
        1 user thanked author for this post.
      • #2280810 Reply
        Susan Bradley
        Da Boss

        https://www.bleepingcomputer.com/news/microsoft/microsoft-outlook-is-crashing-worldwide-with-0xc0000005-errors-how-to-fix/

         

        Not seeing it here and I’m semi-annual NOT monthly.

        Susan Bradley Patch Lady

        4 users thanked author for this post.
        • #2280818 Reply
          Mr. Natural
          AskWoody Plus

          Same here, that’s what I was thinking. Folks set on monthly channel are getting bit.

          Red Ruffnsore

          1 user thanked author for this post.
      • #2280823 Reply
        Mr. Natural
        AskWoody Plus

        Nearly everyone has been questioning Microsoft on their “quality control” with the monthly updates for a long time. And I do believe a press statement was released a few months ago from Microsoft stating that they would be improving the testing process.

        I’d like to know how something like this new Outlook issue manages to get released if they have improved quality control with updates as they claim. It sounds like anyone on the monthly channel or who installed the new office updates have been affected. I don’t see how this could occur if there was testing involved before release.

        Someone from Microsoft needs to step up and explain how this Outlook issue got past their “improved quality control”.

        Red Ruffnsore

        2 users thanked author for this post.
        • #2280827 Reply
          Alex5723
          AskWoody Plus

          The same AI that does the news (replacing the sacked journalists) is in charge of testing monthly updates.

          • This reply was modified 4 months, 2 weeks ago by Alex5723.
        • #2280830 Reply
          woody
          Da Boss

          Absolutely unforgivable.

          I don’t know what planets need to align in order to clobber Outlook, but it appears right now as if the bug affects EVERYONE on the monthly channel.

          Unbelievable.

          • This reply was modified 4 months, 2 weeks ago by woody.
          • #2280832 Reply
            PKCano
            Da Boss

            Not me. I use Thunderbird on a Mac! 🙂

            1 user thanked author for this post.
          • #2280834 Reply
            Alex5723
            AskWoody Plus

            Not me. I don’t and never (50 years in IT) used Microsoft’s Office.
            I use LibreOffice portable (used Lotus Notes in the past).
            For mail I use web Gmail.

      • #2280852 Reply
        MWmC
        AskWoody Plus

        Hello, everyone. I too had a gut-wrenching half-hour of panic (i live on Outlook) until i found a Reddit thread that had this roll-back info. By the way, the problem seems to have affected more than Outlook. In my case, i have long been able to type in part of a file name … “budget” in my case … and Windows 10 Pro finds my latest budget spreadsheet. Hitting enter brings up the sheet in Excel. Before rolling back, hitting enter brought up Excel, but without the sheet opened.

        Perhaps the underlying problem is that something has messed with the ability of the apps to parse input files on open? In my case, Outlook is governed by a .pst file (not .ost).

        • This reply was modified 4 months, 2 weeks ago by MWmC.
      • #2280864 Reply
        woody
        Da Boss

        Microsoft claims it’s rolling out a fix.

        Anybody see it?

        I’m particularly curious to see how it’s distributed. The original bug doesn’t appear to be associated with a particular patch – although rolling back the latest version seems to cure it. Very strange.

        • #2280892 Reply
          MWmC
          AskWoody Plus

          Hello. Nothing seems to have been pushed to me, so i decided to live dangerously and try to update it manually. I turned back on updates and went from Click-to-Fail 2006 (13001.20384) to Click-to-Run 2007 (13029.20200). Both Outlook and my ability to search for file names and bring them up in various Office apps has been restored. I guess they squashed whatever bug they introduced, but i’m darned if i know how they introduced it. I turn off auto updates, so it wasn’t on my side.

          • This reply was modified 4 months, 2 weeks ago by MWmC.
        • #2280896 Reply
          geekdom
          AskWoody Plus

          Perhaps this update is through the Microsoft Store? Precedent has been established.

          G{ot backup} BetaTest
          offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender TRV=1909 WUMgr
          online▸ Win10Pro 2004.19041.630 x64 i5-9400 RAM16GB HDD Firefox84.0b4 WindowsDefender TRV=2004 WUMgr
          • #2280936 Reply
            MWmC
            AskWoody Plus

            You know, that might be it. I noticed that the Office app from the store had been updated this morning. I don’t even remember installing that app, and i’ve made sure to delete it.

            • This reply was modified 4 months, 2 weeks ago by Elly.
        • #2281023 Reply
          lmacri
          AskWoody Plus

          Just an FYI that I currently have Win 10 Pro v1909 Build 18363.900 (June 2020 KB4560960, installed 09-Jul-2020) and my MS Outlook Home and Business 2019 C2R was still on the previous v2006 Build 13001.20266 (rel. 30-Jun-2020) when I was hit by this problem yesterday, so I don’t think it was the latest v2006 Build 13001.20384 (rel. 14-Jul-2020) that introduced the problem.

          As flyingdutchgirl observed <above>, I discovered I was able to use Outlook 2019 in Safe Mode (Ctrl key + Outlook shortcut). A manual update to the latest Build 13001.20384 from Excel didn’t fix the problem, and the issue eventually resolved itself after a few frantic hours of troubleshooting.

          I’m looking forward to reading the “post-incident report” mentioned in NetDef’s post <here> when it’s eventually published to see what actually caused this Outlook failure.
          ————-
          64-bit Win 10 Pro v1909 build 18363.900 * MS Office Home and Business 2019 C2R v2006 Build 13001.20384

      • #2280868 Reply
        anonymous
        Guest

        Woody – can’t tell you my source but basically rumor is something was pushed server-side on Microsoft’s end in regards to a security or authentication change (who knows what specifically) and in that change it cut off communication with Outlook clients past a certain patch. I confirmed this was not last night’s patch that contained these changes, but one previously issued. I do not know anything more specific about this patch in question. This is why rolling back worked – it went to a client version that was before that change in how it talked to their servers. Why this was done in the middle of the day, I don’t know. Very unusual. All I’m willing to go into right now.

        1 user thanked author for this post.
        • #2280928 Reply
          woody
          Da Boss

          That sounds exactly right.

          Thank you!

      • #2280909 Reply
        NetDef
        AskWoody_MVP

        This fix was rolled out late afternoon today, and all Outlook clients should be able to start normally.

        Admins:  do not need to check for updates or re-apply updates.  Just start Outlook.  If you rolled back earlier today it’s safe to roll forward again to bring you back to current patched status.

        The bug was a combination of a new security check on the client, and a back-end server patch/change.  For now the back-end server change has been reverted for Office 365 Exchange tenants.

        ~ Group "Weekend" ~

        2 users thanked author for this post.
        • #2280915 Reply
          NetDef
          AskWoody_MVP

          Ticket closed status message from Microsoft: (Listed times appear to be PDT)

          Final status:

          We’ve confirmed that the issue has been successfully resolved after extended monitoring of our telemetry. If users are continuing to see impact, please restart your Outlook client for the changes to take effect.

           

          Scope of impact:

          This issue may have potentially affected any of your users attempting to use Outlook.

          Start time: Wednesday, July 15, 2020, 9:12 AM (3:12 PM UTC)

          End time: Wednesday, July 15, 2020, 4:35 PM (10:35 PM UTC)

           

          Root cause:

          A recent change to the Outlook client inadvertently resulted in this issue.

           

          Next steps:

          – We’re reviewing our update procedures to isolate these issues prior to our deployment cycle.

          – We’re analyzing our telemetry data to better identify these issues before they impact our customers. We’ll publish a post-incident report within five business days.

           

          ~ Group "Weekend" ~

          • This reply was modified 4 months, 2 weeks ago by NetDef.
          2 users thanked author for this post.
      • #2280914 Reply
        arbrich
        AskWoody Plus

        It is disgusting that they do not test better than this.

        This kind of stuff should never happen !!!

        Glad I do not run my business like Microsoft although I would take all the money they rake in.

        1 user thanked author for this post.
      • #2280910 Reply
        td97402
        AskWoody Lounger

        Before the rollback info was posted, I fixed a couple of my customer’s Outlook 2019 installs by deleting and recreating their Mail Profiles.

        1 user thanked author for this post.
      • #2281002 Reply
        Pepsiboy
        AskWoody Lounger

        Lots of reports this morning about Outlook freezing on start. Quintalis on Reddit: Outlook immediately crashing on open after patching last night Even
        [See the full post at: Bad Office Click-to-Run update blamed for Outlook freeze]

        Woody,

        Just my 2 cents worth. I have had no problems with this, yesterday or today. Maybe just a Win 10 problem?? Running Win 7 HP x64 SP1.

        Dave

      • #2281030 Reply
        jsank
        AskWoody Lounger

        Thank you Woody for the heads up. We had one employee out of 50 experience this issue. I spent all evening yesterday trying to fix it. When I saw this article this morning I had it fixed within minutes by rolling it back.

        FYI – Outlook 2016 on win 10 1809.

      • #2281042 Reply
        ToddMeister
        AskWoody Lounger

        We had three employees out of about 20 that had the Outlook problem yesterday.

        One resolved by roll-back, the other two resolved on their own late in the day.

        All is well today so far.

         

      • #2281991 Reply
        Mark
        AskWoody Plus

        Just thought I’d add that we didn’t see any problems with Outlook 2016 MSI on our isolated systems (v1809), nor did I see it on my home laptop (v1909) which is running Office 2016 C2R.  Obviously our isolated systems never get to “phone home” to MS, so probably why it wasn’t bothered.

        Ditto for my home laptop.  I have it locked down so no updates get applied unless I want to have updates run. I use the metered connection and also double-down by locking out updates through the registry.

        Windows 10 Pro x64 v1909, Windows 7 Home Premium x64, Windows Vista Home Premium x64
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