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  • Bitdefender vs. Windows 10 Version 1903

    Posted on jknauth Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Windows 10 version 1903 – May 2019 Update Bitdefender vs. Windows 10 Version 1903

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      • #1847624 Reply
        jknauth
        AskWoody Plus

        Add Bitdefender Total Security 2019 to the list of antimalware software
        that does not work well with Win10 v 1903. Windows does not recognize
        that Bitdefender is running and displays frequent notifications that all
        the virus protection and firewall software is off. It subsequently
        starts Windows Defender antivirus. Meanwhile, Bitdefender *IS* running,
        both firewall and antivirus, at least that is what the Bitdefender
        display shows. Since both Bitdefender and Windows Defender then claimed
        to find a virus, I think they are really both running. I thought it was
        supposed to be a problem to have two antivirus programs running at the
        same time.

        I reported the Windows questionable messages to Bitdefender and their
        initial take was that it might just be cosmetic. (And suggested I
        reinstall Bitdefender.) They said they had heard about this situation
        from other customers. I then did a follow up report that this was
        happening on both my PCs, each with a fresh Bitdefender install after
        the 1903 install. I also asked if it was OK that both Bitdefender and
        Windows antivirus were running. I haven’t heard back from them on the
        second report.

        I assume what has happened is that 1903 changed somehow the way it
        detects if antimalware is running, either by the way the antimalware
        reports its existence or the way Windows checks it, or both. Seems like
        this sort of thing should have been caught long ago by both the Windows
        and the antimalware developers. Jeff

        1 user thanked author for this post.
      • #1847761 Reply
        geekdom
        AskWoody Plus

        Have you put a query to Bitdefender?

        G{ot backup} TestBeta
        offline▸ Win7Pro SP1 x64 InUse
        online▸ Win10Pro 1909.18363.752 x64 i5-9400 RAM8GB HDD Firefox75.0 Windows{Image/Defender/Firewall}
        • #1847795 Reply
          jknauth
          AskWoody Plus

          Have you put a query to Bitdefender?

          As noted  in the above post, I sent two queries to Bitdefender.  The term they used in the first reply actually was “visual glitch”  instead of “cosmetic”.  Hopefully the second report I sent will get soeone to look into it more deeply.

          2 users thanked author for this post.
          • #1847839 Reply
            geekdom
            AskWoody Plus

            My apologies for not reading carefully. My experience with situations of this sort is that each party — in this case Microsoft and Bitdefender — tends to blame the problem on the other party leaving the “victim” with no resolution.

            If you think you have a virus, have you tried running an on-line scanner independent of Windows Defender and Bitdefender?

            G{ot backup} TestBeta
            offline▸ Win7Pro SP1 x64 InUse
            online▸ Win10Pro 1909.18363.752 x64 i5-9400 RAM8GB HDD Firefox75.0 Windows{Image/Defender/Firewall}
      • #1847788 Reply
        Alex5723
        AskWoody Plus

        I thought it was
        supposed to be a problem to have two antivirus programs running at the
        same time.

        Yes, it maybe/is a problem as each app can lock the other and lock Windows OS when “battling” for access for the same files.

      • #1848181 Reply
        DriftyDonN
        AskWoody Plus

        Have you put a query to Bitdefender?

        As noted  in the above post, I sent two queries to Bitdefender.  The term they used in the first reply actually was “visual glitch”  instead of “cosmetic”.  Hopefully the second report I sent will get soeone to look into it more deeply.

        Thanks for this update. I have been using BD 2019 for a year almost – the tech support is incompetent BUT very polite in their email replies. I have been having an issue w/ autofill .using wallet pw app. They cannot fix it but continue to thank me for being patient. My subscription is up in a couple of weeks. I was actually going to get BD antivirus, not total security 2019 ( btw ts only means u can use it on 5 machines and includes android and mac versions, not that the ‘total’ security is any better) As it appears m$ft won’t play nice, I’ll just keep looking.

        Thanks,

        D

      • #1857104 Reply
        jknauth
        AskWoody Plus

        The Bitdefender vs. Windows 1903 communication problem seems to have
        been solved. Initially the B people had given me a temporary
        workaround. This was to turn off Windows Defender antivirus which was
        starting automatically because Windows mistakenly thought B antivirus
        was not running even though B antivirus and firewall actually were
        running. Although this setting got around the problem of having two
        potentially conflicting antivirus programs running in parallel, it had
        some problems of its own, e.g., Defender was no longer available as a
        backup if B shut down for some reason. I persisted in asking the B
        people to solve the underlying problem.

        A few minutes ago, the B program put up a notification that a reboot was
        required to install an update. After the reboot, everything was back to
        normal: Windows B antivirus and firewall were running and Windows
        detected that was the case, as shown by the Windows “Manage providers”
        display. Right after the reboot I got one Windows notification saying
        no antivirus and firewall were running, but I always get this at that
        stage while B is just getting started and Windows steps in temporarily.
        However after B got going, the Windows display showed all was now as it
        should be and I have gotten no more Windows nag notifications.

        I haven’t gotten an email from the B people yet to confirm they made the
        fix. I assume I will get one soon. I’ll post here if there is any
        additional information. Jeff

        1 user thanked author for this post.
      • #1857906 Reply
        jknauth
        AskWoody Plus

        The Bitdefender people got back to me a little while ago after I
        reported that the problem seemed to have been solved. They said they
        knew of nothing specific in today’s B update that would have fixed this
        problem, but they said they are constantly adjusting things when a new
        Windows release comes out. They said they had been able to reproduce
        the problem and did verify that B antivirus and firewall were indeed
        working properly even though Windows said they were off.

        They also sent me a link to a page that might be useful in the future if
        such a problem comes up again.  Bitdefender help page
        https://www.bitdefender.com/consumer/support/answer/9329/
        “What to do when Windows Security Center reports Antivirus and/or
        Firewall are turned off”.  Since by then the problem no longer existed
        on either of my 1903 PCs, I can’t say how helpful it would have been.
        Jeff

        2 users thanked author for this post.
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