News, tips, advice, support for Windows, Office, PCs & more. Tech help. No bull. We're community supported by donations from our Plus Members, and proud of it
Home icon Home icon Home icon Email icon RSS icon
  • Bitdefender vs. Windows 10 Version 1903

    Posted on jknauth Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Windows 10 version 1903 – May 2019 Update Bitdefender vs. Windows 10 Version 1903

    This topic contains 7 replies, has 4 voices, and was last updated by  jknauth 5 months, 2 weeks ago.

    • Author
      Posts
    • #1847624 Reply

      jknauth
      AskWoody Plus

      Add Bitdefender Total Security 2019 to the list of antimalware software
      that does not work well with Win10 v 1903. Windows does not recognize
      that Bitdefender is running and displays frequent notifications that all
      the virus protection and firewall software is off. It subsequently
      starts Windows Defender antivirus. Meanwhile, Bitdefender *IS* running,
      both firewall and antivirus, at least that is what the Bitdefender
      display shows. Since both Bitdefender and Windows Defender then claimed
      to find a virus, I think they are really both running. I thought it was
      supposed to be a problem to have two antivirus programs running at the
      same time.

      I reported the Windows questionable messages to Bitdefender and their
      initial take was that it might just be cosmetic. (And suggested I
      reinstall Bitdefender.) They said they had heard about this situation
      from other customers. I then did a follow up report that this was
      happening on both my PCs, each with a fresh Bitdefender install after
      the 1903 install. I also asked if it was OK that both Bitdefender and
      Windows antivirus were running. I haven’t heard back from them on the
      second report.

      I assume what has happened is that 1903 changed somehow the way it
      detects if antimalware is running, either by the way the antimalware
      reports its existence or the way Windows checks it, or both. Seems like
      this sort of thing should have been caught long ago by both the Windows
      and the antimalware developers. Jeff

      1 user thanked author for this post.
    • #1847761 Reply

      geekdom
      AskWoody Plus

      Have you put a query to Bitdefender?

      Group G{ot backup} TestBeta On hiatus.
      Win7Pro · x64 · SP1 · i3-3220 · RAM 8GB · Firefox: uBlock Origin - NoScript · HDD · Canon Printer · Microsoft Security Essentials · Windows: Backup - System Image - Rescue Disk - Firewall
      • #1847795 Reply

        jknauth
        AskWoody Plus

        Have you put a query to Bitdefender?

        As noted  in the above post, I sent two queries to Bitdefender.  The term they used in the first reply actually was “visual glitch”  instead of “cosmetic”.  Hopefully the second report I sent will get soeone to look into it more deeply.

        2 users thanked author for this post.
        • #1847839 Reply

          geekdom
          AskWoody Plus

          My apologies for not reading carefully. My experience with situations of this sort is that each party — in this case Microsoft and Bitdefender — tends to blame the problem on the other party leaving the “victim” with no resolution.

          If you think you have a virus, have you tried running an on-line scanner independent of Windows Defender and Bitdefender?

          Group G{ot backup} TestBeta On hiatus.
          Win7Pro · x64 · SP1 · i3-3220 · RAM 8GB · Firefox: uBlock Origin - NoScript · HDD · Canon Printer · Microsoft Security Essentials · Windows: Backup - System Image - Rescue Disk - Firewall
    • #1847788 Reply

      Alex5723
      AskWoody Plus

      I thought it was
      supposed to be a problem to have two antivirus programs running at the
      same time.

      Yes, it maybe/is a problem as each app can lock the other and lock Windows OS when “battling” for access for the same files.

    • #1848181 Reply

      DriftyDonN
      AskWoody Plus

      Have you put a query to Bitdefender?

      As noted  in the above post, I sent two queries to Bitdefender.  The term they used in the first reply actually was “visual glitch”  instead of “cosmetic”.  Hopefully the second report I sent will get soeone to look into it more deeply.

      Thanks for this update. I have been using BD 2019 for a year almost – the tech support is incompetent BUT very polite in their email replies. I have been having an issue w/ autofill .using wallet pw app. They cannot fix it but continue to thank me for being patient. My subscription is up in a couple of weeks. I was actually going to get BD antivirus, not total security 2019 ( btw ts only means u can use it on 5 machines and includes android and mac versions, not that the ‘total’ security is any better) As it appears m$ft won’t play nice, I’ll just keep looking.

      Thanks,

      D

    • #1857104 Reply

      jknauth
      AskWoody Plus

      The Bitdefender vs. Windows 1903 communication problem seems to have
      been solved. Initially the B people had given me a temporary
      workaround. This was to turn off Windows Defender antivirus which was
      starting automatically because Windows mistakenly thought B antivirus
      was not running even though B antivirus and firewall actually were
      running. Although this setting got around the problem of having two
      potentially conflicting antivirus programs running in parallel, it had
      some problems of its own, e.g., Defender was no longer available as a
      backup if B shut down for some reason. I persisted in asking the B
      people to solve the underlying problem.

      A few minutes ago, the B program put up a notification that a reboot was
      required to install an update. After the reboot, everything was back to
      normal: Windows B antivirus and firewall were running and Windows
      detected that was the case, as shown by the Windows “Manage providers”
      display. Right after the reboot I got one Windows notification saying
      no antivirus and firewall were running, but I always get this at that
      stage while B is just getting started and Windows steps in temporarily.
      However after B got going, the Windows display showed all was now as it
      should be and I have gotten no more Windows nag notifications.

      I haven’t gotten an email from the B people yet to confirm they made the
      fix. I assume I will get one soon. I’ll post here if there is any
      additional information. Jeff

      1 user thanked author for this post.
    • #1857906 Reply

      jknauth
      AskWoody Plus

      The Bitdefender people got back to me a little while ago after I
      reported that the problem seemed to have been solved. They said they
      knew of nothing specific in today’s B update that would have fixed this
      problem, but they said they are constantly adjusting things when a new
      Windows release comes out. They said they had been able to reproduce
      the problem and did verify that B antivirus and firewall were indeed
      working properly even though Windows said they were off.

      They also sent me a link to a page that might be useful in the future if
      such a problem comes up again.  Bitdefender help page
      https://www.bitdefender.com/consumer/support/answer/9329/
      “What to do when Windows Security Center reports Antivirus and/or
      Firewall are turned off”.  Since by then the problem no longer existed
      on either of my 1903 PCs, I can’t say how helpful it would have been.
      Jeff

      2 users thanked author for this post.

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

    Reply To: Bitdefender vs. Windows 10 Version 1903

    You can use BBCodes to format your content.
    Your account can't use Advanced BBCodes, they will be stripped before saving.