• Bluetooth Logitech K 380 Keyboard will not reconnect to Win 10 laptop

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    #2581332

    Hi, I have had and used a Logitech K 380 Keyboard, connected by Bluetooth to my Windows 10 LP for over 2 years. Bluetooth is working for all my other devices. This morning my keyboard was not Bluetooth connected, the keyboard is on, the pairing lights on the Logitech device are on and blinking rapidly trying to pair again. (In my Windows Bluetooth devices list, it still recognizes and lists the Keyboard, even as it tries to connect again). Next I get a notification to use a given 6 digit number, to enter somewhere, when asked to. No location or further directions ever appears, as to where to enter this 6 digits code. Logitech is useless trying to get support and searching the web, so far has not helped. Everything points to, that the keyboard it is working, but it is not connected, it will not re-connect to LT’s Bluetooth.  There are new batteries in the Bluetooth device, it lights up that it is on, blinks trying to discover LT. I am at a loss as to what to try next, Help

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    • #2581342

      Logitech says just type the six digits on the keyboard and then press the “enter” key:

      K380 Multi-Device Bluetooth Keyboard

      • #2581356

        Many thanks b, you can not enter those digits, if there is no place to enter them, like say, the next page or a dialogue box where there’s spaces to enter the supplied digits. Thanks again, take care….

    • #2581363

      you can not enter those digits, if there is no place to enter them

      There won’t be any sort of input box anywhere on the PC itself.

      What you have to do is press the appropriate keys on the keyboard itself that makes up the code and then press enter.

      And yes, I also think that’s a really stupid way to do this, but that’s how Logitech designed it to work so we just have to live with it.

      1 user thanked author for this post.
      b
      • #2581373

        nOads
        Sir typing the digits by using the Logitech keyboard will not work as the K 380 is not connected, typing the digits on the LT keys might work but again there is no place to “aim” at or highlite, no area to enter them.a new dialogue box does not open, no page opens, if I knew how to show you, I would……. Summarize.. start process, light blinking, dialogue box opens with 6 digits to use if you have to, but again “no place to penter the given digits.

    • #2581380

      Sir typing the digits by using the Logitech keyboard will not work as the K 380 is not connected

      People here are trying to tell you to just key the 6 digits on the keyboard disregarding connection.

      1 user thanked author for this post.
      b
    • #2581392

      As they say, a picture (or in this case a video) is worth a thousand words so…

      Here’s a youtube video showing what we mean by entering the 6-digit code on the keyboard to complete the pairing process.

      https://www.youtube.com/watch?v=xcHzRp6ZfsI

      Notice how the user gets the same sort of prompt on their laptop’s screen as you and then presses the appropriate keys on the keyboard for the 6-digit code followed by pressing enter to complete the pairing.

      Also notice how the pairing light keeps blinking until they’ve entered the code and then it turns solid indicating the keyboard is now paired.

      1 user thanked author for this post.
      b
      • #2581399

        Thanks for the the youtube video, small problem, the vid looks nothing like my “add bluetooth device” mine is like this…..Y’all have been great but this is like two different languages, I’ll let y’all go, this is getting me nowhere

    • #2581403

      the vid looks nothing like my “add bluetooth device”

      Because the vid is for MacBook BT connection.
      The procedure is the same.

    • #2581405

      Thanks again, It’s all same old, same old, I thank y’all for trying, enough is enough. I’ll try again with Logitech…..Let’s mark this closed, y’all have a good day!

    • #2581406

      Might look like it’s the same. When I follow this same directions, I get the same outcome. ye and thanks a lot…

    • #2581426

      You’re missing the whole point of how this works!

      Your keyboard is just like the “smart-lock” on a security door and that 6-digit code being displayed on your PC screen is the PIN number required to open it.

      Just like how you have to enter the code into the “touch pad” associated with such a lock to open the door, you must enter the code being displayed on your PC’s screen using the keys on the keyboard to “open” the keyboard and complete the pairing process.

      The code is NOT being entered into the PC and does NOT get “echoed” anywhere on the PC’s screen.

    • #2581563

      I’m sorry for the duplication

      Thanks  nOads,
      <i>Just a reminder</i>, my LP screen is not a touch screen. Again the process starts, the 380 is blinking quickly, as bluetooth does its hunting, a moment later the next instruction pops up. With the digital code, to use if necessary.  I type the code on my<b> LT</b>, hit enter nothing happens as their are no spaces to accept the code on LT screen to be filled on my LT screen. (Where else could any spaces appear?)  Next, we do the same, but this time, I type the code on the (blinking) 380’s keys, hit enter, nothing happens, again,(Where else could any spaces appear)? So now, I have typed the code on the<b> LT,</b>= nothing, next restart the process and typed the code on the blinking <b>logitech device,</b>= nothing, again appears or changes on LT screen or anywhere else, while the device is blinking happily away. Where else sir, can one type the digital code, there’s only one screen where it could appear, even if its held in storage ?? a moment, to entered on/in spaces either on the one screen available.  Where else sir, could any spaces appear or where is any device where it could be (maybe be ) held, to enter internally, so to be entered (?) (as there are no spaces, anywhere, to be filled?
      I really do thank you sir, but this is not the first time, that I’ve paired a bluetooth device or have had to use a digital code to complete the pairing process. I’m on this forum because things have not worked this this time and I am stumped. Once again, I thank y’all for tryin’ at all………………….I’ve closed this question to the forum so as not to waste any more of y’all’s time.
    • #2581588

      Strange as it seems, Logitech’s driver for the K380 does not provide an external way to enter the code you see displayed on your PC’s screen (i.e. no box or spaces to enter the code will appear anywhere on the PC’s screen.) As I pointed out in my above post, I think that was a really stupid design decision on Logitech’s part, but it’s their product so, if you want to use it, you must follow their procedures as follows.

      With the pairing light on the Logitech keyboard blinking, once you see the code displayed on your PC’s screen use the K380 keyboard to enter the digits (i.e. the keyboard is acting like the PIN pad on an ATM or smart-lock.)

      Using your above screen shot of the code you saw as an example:

      Once it was displayed on the PC’s screen, you would press the 388142Enter keys on the K380 keyboard to complete the Bluetooth pairing process.

      There will be absolutely no visual indication of any kind on your laptop screen as you press those keys and, if the PIN code you enter matches what’s being displayed on your PC, the pairing light on the keyboard should stop blinking and turn solid shortly after you finish entering it; just as shown in both of the above YouTube videos.

      If, as you indicate in your newest post, this process doesn’t work, then there’s something wrong with either the K380 keyboard or the Bluetooth on your PC.

      BTW, as pointed out by @b, the above instructions are exactly what the code prompt you receive tells you to do.

      K380-PIN-code

      It does not provide any sort of input box nor indicate you should use the PC’s keyboard to enter the code!

      • #2581601

        Mr nOads and PK Cano and and all the other folks who persevered with an old broomstick like me, you are all the MAN. Following step by step, with the well worded instructions, it blinked, sent me the digital code and I punched it in, on the 380 and entered it, on the 380 and BINGO, you guys have done it again…….After puttin’ up with me bein’ so dumb, y’all should get the CIB…Combat Instructor’s Badge….I’d kiss ya all, French style, but ……..Well done and mucho thank yous all around.

        Stan Rubin

        We can now put this to bed!!!

        I’m not sure how to officially close down a post but it’s now closed or please send a quick direction how to do it right and I’ll do it…………

    • #2581591

      Just to emphasize @n0ads point….

      With the pairing light on the Logitech keyboard blinking

    • #2581619

      I’m not sure how to officially close down a post but it’s now closed or please send a quick direction how to do it right and I’ll do it…………

      You can’t close a topic but you can mark it as having been resolved.

      At the very top of the reply box you’ll see If your question has been resolved, click here to indicate, enter a reply and hit submit: with a drop-box below it that says “No Prefix needed, question is still unanswered”. Click the box and select RESOLVED before you click submit and a RESOLVED tag will be added to your post so others will know you no longer need help with your question.

      Note: you must be logged in to do this.

    • #2581686

      Sorry do not see issue resolved at top of rely.

      So Issue is resolved Thank all.

      • #2581693

        stan rubin is not your registered ID (see it’s listed as “Guest”). Your ID is @WSrubinontheroad

        Do you see it if you LOG IN? That’s the ID that initiated the thread, and it is that ID that can Resolve it.

    • #2581698

      Sorry, Yes, I am signed in as  a Guest

      but I am registered and I’m a paid member with Woody as
      <h4>WSrubinontheroad</h4>
      And yes, I still can’t find box to check to mark issue as “resolved”

      I don’t think I am going to do this any more, all these kind folks try and help me, tell me where to look, to do things the correct way. Here I go again, I spend more minutes searching for  (this time) the BOX, to mark something as resolved.  Attached is what I see or in this case what I don’t see…..

      • #2581703

        It should be at the top of the thread at your first post.

      • #2581755

        Here I go again, I spend more minutes searching for  (this time) the BOX, to mark something as resolved.  Attached is what I see or in this case what I don’t see…..

        Your screenshot includes, “If your question has been resolved, click here to indicate …”

    • #2581785

      Sorry again “b” and “PKCano”, attached is a capture of  top of my first post. I changed the “subscribe” to “unsubscribe” is the only change I made and I don’t think that what’s you had in mind. Nothing is easy is ya can’t see it…

    • #2581788

      Hey Andy, I wish is was as easy as that. My life must be pretty dull if the only pleasure you think I get, is to ask for help from these great folks who preserver-ed and HELPED me and I turn around the next day and “troll” them,  almost as silly as that you think that I could, thanks for that confidence fella.

      • #2581951

        Did not mean to insult you, but the explanations were so simple and evident, I thought you pretended not to understand… and were therefore trolling.

    • #2581790

      Thanks “b”, Thanks all, it says “RESOLVED” now…..Again thanks and bye……

    • #2604082

      Hello folks

      I have the same problem. I have been using my K380 with my Mac, iPad, and work win10 laptop for a couple of years. On Friday I had a problem with my win10 BT connection and removed the keyboard, headphones and mouse. They all re-paired successfully except the keyboard. I have restarted the laptop no to avail. The keyboard is fine with my Mac and iPad.

      FYI, I enter the code on pairing. The win10 says it is paired, but the keyboard keeps flashing for about a minute before it goes off. The laptop does not register any input after pairing (although it must have registered the 6 digit code as it says it is paired). I have removed and repaired a few times but does not work. The laptop does see it when it is connected. Eemmm, because it says it is connected. I connect the keyboard to my Mac and the win10 then says driver error. Reconnect to win 10, and the driver error message disappears, so defo connected. Just no input from the keyboard is registered.

       

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