• boot prob after uninstalling kb3035583

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    I have windows 7sp1 Home premium. Boot time was like 45 to 50 secs. I installed KB3035583 4 days ago with no problems. Decided I didng’t want the update and uninstalled it. That went smooth. Checked for GWX folder In windows folder system 32 and saw it must have been removed as well. However ever since I uninstalled the update my computer right after the welcome pops up hangs on the screen and boots in like 3 minutes before its usable. It only happened after I uninstalled KB3035583. Did that update make some kind of permanent change to windows 7 operating system and is there any type for this problem short of doing a total system revcovery ?

    Thanks for any help

    Viewing 3 reply threads
    • #1521512

      Have your Windows Update set to “Check for updates but let me choose whether to download and install them”
      Ensure KB3035583 is actually uninstalled.
      Check for KB3035583 in Windows Update in Important and Optional updates also
      — Hide either or both of them
      Then check Task Manager to see if the GWX process is trying to run.
      — If so, end/stop the process.
      You can also check Task Scheduler
      — Run taskschd.msc. Go to Task Scheduler Library -> Microsoft -> Windows -> Setup.
      — Under Setup key, you’ll see 2 more sub-keys: gwx & GWXTriggers.
      — Delete all tasks present under “gwx” key; launchtrayprocess & refreshgwxconfig.
      — If GWXTriggers is present, you will not be able to disable or delete it due to permission issues
      With all of that said, I know you said the GWX folder in System32 isn’t there but I would still check the above
      — BTW, is your system a 32-bit system?

      Shut down
      Start back up
      Even if the computer boots back up normally check Windows Update again in case KB3035583 is trying to return. You might not see it immediately but if it’s trying to return, in my experience I’ve seen it within an hour or so.
      Hide it again if it is trying to return.
      Shut down
      Start back up
      Let us know the results.

      NOTE: There are more KB’s involved in ensuring a clean system to ensure upgrading to Windows 10 per Windows Updates and if you’d like to know what they are, I’ll look them up and post them.

      At this point in time I do not suspect you will need to do a total system recovery.

      EDIT: I don’t know whether or not this will help you but Clint posted this in another thread
      — How do I cancel the Win 10 upgrade?
      Successfully Cancelling Your Windows 10 Upgrade Reservation

      HP EliteBook 8540w laptop Windows 10 Pro (x64)

    • #1521517

      The check for updates is set to choose and let me install. Right now after I uninstalled KB3035583 it appeared again but i have it hidden. There is nothing in task manager showing GWX process at all. Will try task scheduler as you suggest I’m running a 64 bit system here thanks very much for you help

    • #1521523

      went to task scheduler only saw gwx folder and not GWXTriggers. The folder showed no contents so noting to remove

    • #1521590

      You’ve got your bases covered. Thanks for letting us know.
      In case you are interested, since you have a 64-bit system The GWX is supposed to be in the C:WindowsSysWOW64 folder.

      Can you do a system restore prior to the 4 days ago when you installed KB3035583?

      That link that Clint had referred to might have done the trick as opposed to uninstalling KB3035583.
      Successfully Cancelling Your Windows 10 Upgrade Reservation
      Maybe it will be worth re-installing KB3035583 and following those procedures

      I looked up the other 5 KB’s involved with Windows 7 Windows 10 upgrade:
      KB3068708, KB2990214, KB2952664, KB3021917 & KB3050265
      Consider uninstalling any of them if they are installed and then repeat the hide updates for each one if they show up in Windows Update as Important and also as Optional

      Have you checked out Action Center to see what it reports?

      HP EliteBook 8540w laptop Windows 10 Pro (x64)

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