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  • Born: “You don’t have permission to shut down and restart this computer” bug now evident on Win10 machines

    Home Forums AskWoody blog Born: “You don’t have permission to shut down and restart this computer” bug now evident on Win10 machines

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      • #2152917 Reply
        woody
        Da Boss

        Remember the problem reported two weeks ago, where Win7 would stall on shut down, displaying the message “You You don’t have permission to shut down t
        [See the full post at: Born: “You don’t have permission to shut down and restart this computer” bug now evident on Win10 machines]

      • #2152923 Reply
        abbodi86
        AskWoody_MVP

        It’s easier to just blame Windows updates 😀

        2 users thanked author for this post.
        • #2152929 Reply
          woody
          Da Boss

          Very true, and I’ve been guilty of that many times.

      • #2152933 Reply
        Julia
        AskWoody Plus
      • #2152936 Reply
        b
        AskWoody Plus

        Günter Born is back with repeated reports that the same message now appears on Win10 machines:

        Only one report there, a week ago.

        Looks like the prime suspect is Adobe Creative Cloud but Born also points the finger at BitDefender Total Security and the January .NET Framework 4.8 patch.

        You omitted “It’s not Microsoft’s fault … Reporting otherwise is irresponsible.”!

        Born has a link to Microsoft’s admission that the patch exists:

        Patch or problem?

        On February 13, 2020, Paul Sey, Microsoft employee and owner of Microsoft Answers forum wrote here:

        “We’ve identified and resolved the issue, which was related to a recent Adobe Genuine update that impacted a small number of Windows 7 users. Adobe has fully rolled back the update automatically for all impacted customers. No action is needed by customers. If you are still experiencing the issue, it will be resolved shortly via an automatic update.”

        But, as you can readily confirm, either the link is bad or Microsoft has yanked it.

        That comment is still at the bottom of page 1 of replies at that link, and duplicated at the top of page 4 of replies in this similar thread: windows 7 problem not shutdown

        Windows 10 Pro Version 2004: Group ASAP (chump/pioneer)

        1 user thanked author for this post.
        • #2153044 Reply
          woody
          Da Boss

          From the same Twitter thread:

          If/when someone finally comes clean, I expect Adobe to be the clear culprit. I expect a ho-hum patch or rollback with the hopes that no one notices. For now, however, dead silence on the issue, so we wait.
          1 user thanked author for this post.
          b
      • #2153007 Reply
        Berserker79
        AskWoody Lounger

        Well, the good news is that I don’t use Adobe Creative Cloud nor BitDefender Total Security and I haven’t installed .NET Framework 4.8 at all on my 1809 machine (so none of the 4.8 patches are installed here). The bad news is that if this starts happening on my computer then we will have to figure out an entirely different culprit… 😉

      • #2153015 Reply
        bbearren
        AskWoody MVP

        Fully updated Version 1909 (OS Build 18363.657) shuts down just fine, although that’s something I very, very rarely do.  I just sign out, because Task Scheduler has things to do when I don’t.

        Create a fresh drive image before making system changes/Windows updates, in case you need to start over!
        "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns
        "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware

        1 user thanked author for this post.
      • #2153043 Reply
        woody
        Da Boss

        UPDATE: Paul Sey’s comment is back — I could’ve sworn it wasn’t there early this morning when I checked. Thx to the commenters who pointed me to it! I note in passing that it still hasn’t been added to the Release Information Status page — perhaps because Microsoft considers it to be an Adobe bug.

        1 user thanked author for this post.
        b
      • #2153429 Reply
        agoldhammer
        AskWoody Plus

        I do run Adobe Creative Cloud for photo apps but my Win10 updates are delayed for 16 days so I don’t have any of the recent patches installed.  I’m on 1909 build 18363.592 and it will be updated next week.  We’ll see what happens then!!

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