News, tips, advice, support for Windows, Office, PCs & more. Tech help. No bull. We're community supported by donations from our Plus Members, and proud of it
Home icon Home icon Home icon Email icon RSS icon
  • "Cannot Save To File"

    Posted on rje81849 Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 "Cannot Save To File"

    This topic contains 4 replies, has 4 voices, and was last updated by  rc primak 1 week ago.

    • Author
      Posts
    • #1933404 Reply

      rje81849
      AskWoody Plus

      I’ve been using ArcSoft Photo Studio 5.5 for several years (it comes with Canon Printers with Scanners) for quick & simple photo editing.  It worked fine with Windows 7 and Windows 10 – until version 1903. Now when I click “Save” after a jpeg edit, I get a window reading “Cannot Save To File”, with C:Users, etc. etc. right down to the folder where the jpeg is presently in.  However, if I move photo to my Downloads folder or to my internal back-up drive, it works fine.  Besides the work-around of moving the photos to a different drive, any idea how to fix this?  Using Windows “Compatibility mode for Windows 7” or XP doesn’t help.

      • This topic was modified 2 weeks ago by  rje81849.
      • This topic was modified 2 weeks ago by  rje81849.
    • #1933463 Reply

      anonymous

      Maybe the Ransomware protection feature is turned on.

      2 users thanked author for this post.
      • #1935828 Reply

        rje81849
        AskWoody Plus

        Yes, that’s it. I obviously didn’t think of that, but after reading the description of what it does it makes sense, plus the fact that it’s new to version 1903.

        Thank you. Glad it wasn’t anything more complicated!

    • #1934299 Reply

      Paul T
      AskWoody MVP

      Maybe the permissions on the Users folder are mucked up?
      Can you create a new file in that folder? Use Notepad.
      Can you edit said file with Notepad?
      Can other programs save/modify existing files in that folder?

      cheers, Paul

      • #1944812 Reply

        rc primak
        AskWoody_MVP

        The so-called Protected Folders mentioned as Microsoft Windows Defender’s anti-ransomware protections, is essentially doing just this. It messes with permissions and security descriptors. Exceptions can be made without turning off this protection. Just add an app or a process from the Recently Blocked drop-down list:

        Windows 10 Defender – Controlled Folder Access

        In the final screenshot, the Plus Sign shown for “Add an allowed app” can be right-clicked. This brings a drop-down menu of recently blocked apps or processes. Select from the list the app which was just blocked. Clicking on it will add it to the exceptions list and the app will no longer be blocked.

        So in this case, after right-clicking the Plus Sign and seeing the recently blocked apps list, click on anything with Arcsoft in its name or description, and if you get everything, the app should work without further weakening your ransomware protections.

        Alternatively, you could search the Protected Folders list, and find the folder you don’t want protected, and simply remove it from the list. But if this is My Documents or My Pictures, you might want to get more specific about which folder you no longer want to protect.

        I’d go with unblocking the Arcsoft App.

        You would have to do something like this no matter whose ransomware protections you were using. Third parties often make unblocking specific apps more difficult than this.

        -- rc primak

        • This reply was modified 1 week ago by  rc primak.
        • This reply was modified 1 week ago by  rc primak.
        1 user thanked author for this post.

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

    Reply To: "Cannot Save To File"

    You can use BBCodes to format your content.
    Your account can't use Advanced BBCodes, they will be stripped before saving.