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  • Can't Connect with GMail from Work, Even Using My Own Hotspot

    Posted on jpaterjr Comment on the AskWoody Lounge

    Home Forums Networking – routers, firewalls, network configuration Can't Connect with GMail from Work, Even Using My Own Hotspot

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    This topic contains 6 replies, has 5 voices, and was last updated by  jpaterjr 1 month ago.

    • Author
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    • #2003963 Reply

      jpaterjr
      AskWoody Plus

      For the past month or two I have been unable to connect with GMail at work. I used to be able to do so using the company WiFi or my hotspot (phone); but neither one connects lately. Using my hotspot at home or another site works just fine, but not a work. Any ideas?

      Incidently, I have no trouble connecting with other web sites, even Google.com; just can’t get to GMail.

      John

      Samsung Galaxy Note 9 and using Windows 10 1809 on laptop.

    • #2004112 Reply

      jabeattyauditor
      AskWoody Lounger

      Company WiFi most likely uses a router that your company controls – it’s a simple matter to block all of the common external email providers if you think doing so will make your employees more productive. Perhaps your company has done this?

      When your phone is in hotspot mode, is it connected to the company WiFi or to a 3G/4G service? Is it a company-provided phone with a MDM installed?

    • #2004404 Reply

      anonymous

      No, it is not a company phone. When providing WiFi it is receiving data from T-Mobile. Again, works fine at home!

      • #2004439 Reply

        jabeattyauditor
        AskWoody Lounger

        You’re using a laptop, correct? Is it dockable? Are you connecting to monitors (and maybe a hidden ethernet network)?

        What sort of error message do you see when you try to connect to mail.google.com?

    • #2004661 Reply

      Paul T
      AskWoody MVP

      Can you do it at work on your phone?

      cheers, Paul

      1 user thanked author for this post.
    • #2005004 Reply

      Vincenzo
      AskWoody Lounger

      When at work, try disconnecting your phone from wifi, forcing your phone to use 4G. Can you get Gmail now?

    • #2005020 Reply

      jpaterjr
      Paul and Vincenzo,
      Yes, I was able to access GMail on my phone, whether on T-Mobile data or work WiFi. The only problem was with the laptop. However, this morning I started off using phone as hotspot and had no problem with access from laptop. Unfortunately, I don’t remember what the error message was. I was hoping to find out today.
      Thanks for all your help.

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