• Can’t upgrade to windows 10

    Home » Forums » AskWoody support » Windows » Windows 8.1 » Questions: Win 8.1 (and Win 8) » Can’t upgrade to windows 10


    I am using a Microsoft surface pro 3 and am trying to  upgrade to windows 10 from 8.1. I bought the license and downloaded the windows 10 media creation tool. The download completes. The verifying download completes. The installation completes and then I get a message from Media Set up Host that the program has stopped working. It continues to say  a problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. I tried downloading to a flash drive and installing from there, but got a blue screen with a frowny face telling me there was a problem and Microsoft will restart my computer and then I get the same message, another restart, etc., etc.

    I don’t know what that means.

    I am 72 years old and far from PC literate. Can anyone offer any insight as to why this isn’t working.

    Viewing 3 reply threads
    • #2514667

      The 8.1 to 10 upgrade should be free.

      You fire up the machine in W8.1, run Explorer to view the USB / mount the ISO and then run setup.exe from the USB/ISO.

      If the upgrade fails you may have issues with the existing installation. Try running the DISM and SFC commands first.
      Open a Command Prompt as admin (Win R, cmd, Ctrl Shift Enter)
      sfc /scannow
      dism /online /cleanup-image /restorehealth
      sfc /scannow

      Let us know how it goes.

      cheers, Paul

      p.s. and you have created a backup before you started?

      • #2514693

        DISM doesn’t work on Win8.1

        1 user thanked author for this post.
        • #2514718

          yeah it’s easy to forget when using W10 or 11 as that DISM command and others become very useful.

          Keep IT Lean, Clean and Mean!
        • #2514722

          DISM, the commands given in Paul T’s post, does work with Windows 8.1. I use these commands all the time with an elevated command prompt for Windows 8.1.

          • #2514743

            Try it.
            DISM may work for some things, but I believe the /RestoreHealth does not work on Win8.1.

            • #2514760

              Just tried it PK. Yes it does work. It takes a while to complete and hangs at 20% done for a long time, but if you leave it alone it will complete.
              These are my results below:
              Microsoft Windows [Version 6.3.9600]
              (c) 2013 Microsoft Corporation. All rights reserved.

              C:\Windows\system32>dism /online /cleanup-image /restorehealth

              Deployment Image Servicing and Management tool
              Version: 6.3.9600.19408

              Image Version: 6.3.9600.19397

              The restore operation completed successfully. The component store corruption was
              The operation completed successfully.

              1 user thanked author for this post.
    • #2514674

      One thing that comes to mind is there free hard drive space. How much free space do you have? Typical you need about 16GB-20GB free space but in some case might need double that 32GB-40GB.

      • #2514805

        One thing that comes to mind is there free hard drive space. How much free space do you have? Typical you need about 16GB-20GB free space but in some case might need double that 32GB-40GB.

        One other thing to consider aside from the drive space issue mentioned above…exactly how much RAM does your Surface 3 have??

        If it only has 4 gigs (one of the default from the factory configurations) you’re out of luck, because I think that there was no expansion option…the RAM was soldered to the motherboard.

        Although windows 10 will run, it will turn the computer into a real slug. You’ll be waiting forever for it to boot, even with minimal additional programs loading at startup.

        If the computer has 8 gigs, you’ll be doing a bit better, but the computer will still occasionally turn into a slug.

    • #2514714

      I had a very similar issue when I went from Windows 8.1 to Windows 10 on a Dell Latitude E5450 laptop. I was able to boot in Safe Mode and then install a Realtek audio driver from the Dell website. That got me out of the restart loop or cycle you seem to be having.

      When you get the blue screen do you see any error messages or error numbers or codes? If you do write them down and google them and you might get a clue as to what driver you need.

    • #2514720

      please tell us you backed up your files first before trying to upgrade..
      If you haven’t and can access the system, now would be a good time to retrieve them and save to a usb flashdrive or similar external storage.

      Keep IT Lean, Clean and Mean!
    Viewing 3 reply threads
    Reply To: Can’t upgrade to windows 10

    You can use BBCodes to format your content.
    Your account can't use all available BBCodes, they will be stripped before saving.

    Your information: