I am using a Microsoft surface pro 3 and am trying to upgrade to windows 10 from 8.1. I bought the license and downloaded the windows 10 media creation tool. The download completes. The verifying download completes. The installation completes and then I get a message from Media Set up Host that the program has stopped working. It continues to say a problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. I tried downloading to a flash drive and installing from there, but got a blue screen with a frowny face telling me there was a problem and Microsoft will restart my computer and then I get the same message, another restart, etc., etc.
I don’t know what that means.
I am 72 years old and far from PC literate. Can anyone offer any insight as to why this isn’t working.