News, tips, advice, support for Windows, Office, PCs & more. Tech help. No bull. We're community supported by donations from our Plus Members, and proud of it
Home icon Home icon Home icon Email icon RSS icon
  • CCleaner won’t open since recent Windows Update

    Posted on blueboy714 Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 CCleaner won’t open since recent Windows Update

    • This topic has 22 replies, 11 voices, and was last updated 4 weeks ago.
    Viewing 10 reply threads
    • Author
      Posts
      • #2269928 Reply
        blueboy714
        AskWoody Lounger

        I updated Windows 10 earlier this week based on Issue 17.21.1 – 2020-06-01 – Alert MS-DEFCON 4 from AskWoody.  I just tried to run my CCleaner today and it won’t open.  I rebooted and it still won’t open.  I uninstalled and reinstalled and CCleaner won’t install.

        Did MS – in their infinite wisdom – change a setting again like they in so many recent Win10 updates – that is keeping CCleaner from opening??   It worked perfectly fine last weekend when I ran it – before the most recent Windows update.

        All of my other virus, cleaning software works fine – Norton, Malwarebytes, SuperAntiVirus, etc.

        Thanks

        • This topic was modified 4 months, 3 weeks ago by blueboy714.
      • #2269937 Reply
        PKCano
        Da Boss

        CCleaner works fine on my v1909 and v2004. Perhaps you need to make an exception for it in your AV or Defender?

      • #2269943 Reply
        CADesertRat
        AskWoody Plus

        +1 to what PKCano said. All my computers with May updates on 1909 w/CCleaner work fine, don’t have 2004.

        Don't take yourself so seriously, no one else does 🙂
        4 Win 10 Pro at 1909 (3 Desktops, 1 Laptop).

      • #2269949 Reply
        Carl D
        AskWoody Lounger

        I’m running the latest version of CCleaner Free (5.67.7763) in Windows 10 2004 and it runs fine. Worked OK with Windows 10 1909 before I did a clean install of 2004 about a week ago.

        The only thing I’ve noticed is that the last 2 or 3 releases of CCleaner take about 10 seconds to start after clicking the CCleaner icon if you use a firewall to block CCleaner from accessing the Internet. May take longer with older/slower computers. Not sure about that though.

        I’ve been using OneClickFirewall to stop CCleaner from accessing the Internet for a few years now, I think I started doing it about the time they were taken over by Avast. 🙂

        I also download the latest version then disconnect from the Internet before installing it these days then delete the 2 scheduled tasks it always creates and delete the CCleaner Update from Program Files. Then I recheck to see OneClickFirewall is still blocking CCleaner.

        I don’t care if  CCleaner wants to access the Internet on every startup, I’m not letting it. I can live with a 10 second delay waiting for it to open.

        Gigabyte GA-B250M-D3H Motherboard, Intel i5-7600 CPU, 32GB RAM, NVIDIA GeForce GTX 1050 Graphics Card, 1x Samsung 860 EVO 250GB SSD, 1x Samsung 850 EVO 250GB SSD, Windows 10 Professional 2004 64bit.

      • #2269964 Reply
        blueboy714
        AskWoody Lounger

        Thanks for the info.  I have Win 10 1909 and Norton 360 and a PC I bought about 6 months ago.  I was able to run CCleaner the day before I did the Issue 17.21.1 – 2020-06-01 – Alert MS-DEFCON 4 update, so I suspect they changed one of the MS settings.

        I thought Norton 360 disabled Defender, so I haven’t paid much attention to it.  I guess I will have to figure out what settings to change (and then install as Carl D suggested).

        I will try this tomorrow.

      • #2270022 Reply
        Alex5723
        AskWoody Plus

        ccPortable runs on my 1909 Pro with May 2020 updates.

        Replace CCleaner with ccPortable.

      • #2270053 Reply
        blueboy714
        AskWoody Lounger

        ccPortable runs on my 1909 Pro with May 2020 updates.

        Replace CCleaner with ccPortable.

        Alex5723 –

        Thanks for the suggestion – I tried ccPortable with no luck. CCleaner suggested similar (ccSlim and a few other suggestions) with no luck. It tries to install CCleaner but closes at about the 92% point. ccPortable installed but wouldn’t run – it seems to have issues with the new Health Check, which must be a new feature Avast tried to add in the infinite wisdom about Virus Scans (who knows what they included) along with the other “wonderful” features they added.

        I have Windows 10 Home Version 1909 and run Norton 360 as my virus/firewall protection. Windows Defender isn’t used other than the occasional virus scan

        I installed 3 updates when I received AskWoody’s MS-DEFCON 4 alert on 6/2/2020 (CCleaner v5.67 ran fine on 5/31/2020):

        1 – KB4497165: Intel microcode updates
        2 – May 12, 2020-KB4552931 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903 and Windows Server 1903 RTM and Windows 10, version 1909 and Windows Server, version 1909
        3 – May 12, 2020—KB4556799 (OS Builds 18362.836 and 18363.836)

        I was running CCleaner v5.67 without a problem until the 6/2/2020 Windows Update.  I even tried to install v5.66 without any success.

        I tried turning off Norton 360 – which says CCleaner is an approved software.  I excluded CCleaner from both Norton and Defender – with no success.

        What are the best alternatives (free) out there to CCleaner?

        • This reply was modified 4 months, 3 weeks ago by blueboy714.
        • This reply was modified 4 months, 3 weeks ago by blueboy714.
        • #2270059 Reply
          geekdom
          AskWoody Plus

          Consider BleachBit:
          https://www.bleachbit.org/

          G{ot backup} TestBeta
          offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3
          online▸ Win10Pro 2004.19041.572 x64 i5-9400 RAM16GB HDD Firefox83.0b4 WindowsDefender
          TargetReleaseVersion=1909
          WUMgr
          1 user thanked author for this post.
          • #2270131 Reply
            Microfix
            AskWoody MVP

            ..and to release further cleansing data, why not use the winapp2 ini file on GitHub, it works rather well on Windows but, WARNING the tick boxes need careful attention by the end-user prior to running for the first time, after that it’s a breeze. I have my bleachbit configured so that I clean and once done, the program exits, simple, quick and efficient.
            https://github.com/bleachbit/winapp2.ini

            Win8.1 Pro | Linux Hybrids | Win7 Pro O/L | WinXP O/L
          • #2270397 Reply
            EP
            AskWoody_MVP

            or Wise Disk Cleaner
            https://www.wisecleaner.com/wise-disk-cleaner.html

            1 user thanked author for this post.
            • #2270430 Reply
              Microfix
              AskWoody MVP

              If you opt for Wise Diskcleaner (freeware edition), be sure to stick a firewall rule on the executable 😉 and take care in checking the options and tickboxes. This is another good option instead of ccleaner.

              Win8.1 Pro | Linux Hybrids | Win7 Pro O/L | WinXP O/L
      • #2270072 Reply
        CAS
        AskWoody Plus

        Blueboy, consider trying an earlier version of CCleaner. I’ve been using v 5.58.7209 (not portable) because of what I’ve read on Ghacks, and elsewhere. It works well with Win 10 1909.

        I have found that earlier versions don’t seem to work well with Win 10. This older version likely doesn’t have all the bells and whistles of the latest versions, but it works well for me. It also has privacy opt-out as well as Easy Clean. You might also consider using CC Enhancer to get all the latest definitions for CCleaner. https://singularlabs.com/software/ccenhancer/

        I have blocked all updating using PatchMyPC. I use Malwarebytes Windows Firewall Control to block any outgoing access. You can download the older versions of CCleaner from File Hippo at https://filehippo.com/download_ccleaner/

        CAS

        • #2299940 Reply
          ECWS
          AskWoody Plus

          Cannot seem to get version 4.19.4867  to download from filehippo.  Has anyone tried filepuma.com?  There is an older version there.  I downloaded but want to know how I can check if it is safe.  Also – how to check if filepuma.com is ok?

          • #2299942 Reply
            PKCano
            Da Boss

            I used Filehippo years ago as my download go-to. But most of the time now I go to the original vendor’s website.

            • #2299944 Reply
              ECWS
              AskWoody Plus

              Thanks – but how do I download an older version of a program that I do not think is available on the CCleaner website – unless I missed it?  Saw it on filepuma.com and downloaded but wondering if that version is ok.  Or – how do I know if the website is safe.  or – to put it another way – where is a good place to go to get older versions of programs and how to check if those websites are ok?  According to filepuma, it is managed by Glarysoft.  How do I verify that is the case?

              • #2299960 Reply
                RDRguy
                AskWoody Lounger

                Why not try using the “Internet Archive Wayback Machine” here to see if they have the old version you’re looking for.

                I tend to put a little bit more trust in the Wayback Machine captured pages rather than other 3rd party hosting sites.

                For previously captured CCleaner “builds” website pages, look here.

                No guarantee, they’ve captured the exact version you’re looking for but then again, they may have it.

                Good luck 🙂

                Win7 - PRO & Ultimate, x64 & x86
                Win8.1 - PRO, x64 & x86
                Groups A, B & ABS

      • #2270076 Reply
        blueboy714
        AskWoody Lounger

        Thanks CAS – I tried to install v5.44 (the last version that AVAST didn’t touch) and Windows won’t let it install on my PC .. too many more recent versions.

        • This reply was modified 4 months, 3 weeks ago by blueboy714.
        • #2270398 Reply
          EP
          AskWoody_MVP

          Win10 versions v1803 or older (v1709/v1703) with August 2018 or higher cumulative updates installed (as well as recent Win10 versions from v1809 & beyond) prevent or block usage of older CCleaner versions like v5.32 & v5.44, blueboy714

          • This reply was modified 4 months, 3 weeks ago by EP.
      • #2270194 Reply
        blueboy714
        AskWoody Lounger

        Here’s the latest –

        CCleaner (Avast) is pointing the figure at Norton and that I should install up-to-date software – so I uninstall/reinstalled and still had same issue.

        I dealt with Norton (Broadcom) for 2 hours in chat trying to figure out issue with no luck.

        I uninstalled the MS-DEFCON 4 Win10 updates I installed on 6/2/2020 – and still had no success (I reinstalled them since DEFCON was still at 4).

        I’m more suspicious of CCleaner since they got bought out by Avast who are notorious for Windows Updates/AV issues.  They started pointing their fingerprint on CCleaner starting with 5.45, so it may be time to try BleachBit and figure out the winapp2 Github additions.

        Thanks

        • #2270400 Reply
          EP
          AskWoody_MVP

          you can also try out Wise Disk Cleaner as mentioned in my earlier post

          I gave up using CCleaner by the end of year 2019

      • #2270569 Reply
        blueboy714
        AskWoody Lounger

        winapp

        Microfix – So what exactly do all of these additional options  from winapp2.ini do?  I understand most of them but what do the applications do – it doesn’t provide anything other than blanket “application” with no detail as to what it cleans.

        Thanks

        • This reply was modified 4 months, 3 weeks ago by blueboy714.
        • This reply was modified 4 months, 3 weeks ago by blueboy714.
        1 user thanked author for this post.
        • #2270749 Reply
          Microfix
          AskWoody MVP

          Winnapp2 is an ini file which further extends ‘cleaning’ options via scripts to programs installed on your PC. Descriptions were never given due to keeping ini filesize and performance of the scripts down to a reasonable working/performance level. It’s been my trial/thoughts and error for each individual system we have, whether it be linux or versions of Windows. Each system is different and has different software so, it’s an individual preference. If you like to test, try it (saving the original winapp2.ini file somewhere) and preview in bleachbit to see what is triggered to remove.

          CCleaner (at default) uses the same method (albeit a different ini setup/configuration) and using a small program called CCEnhancer, will also unlock more ‘cleaning’ options much the same as Bleachbit.

          If your’re not familiar/ confident in using/editing the winapp2.ini file, you may wish consider using Wisecleaner which only needs initial setup and does just as much as CCleaner.

          Win8.1 Pro | Linux Hybrids | Win7 Pro O/L | WinXP O/L
          • #2270780 Reply
            blueboy714
            AskWoody Lounger

            Thanks Microfix – exactly the type of answer I was hoping for.  I’m not familiar with winapp2.ini but that won’t stop me from playing with it.  I wasn’t aware that I could “preview” winapp2.ini without installing in BleachBit.  I will start with that.  I’m curious exactly what it will remove.

            • This reply was modified 4 months, 2 weeks ago by blueboy714.
    Viewing 10 reply threads

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

    Reply To: CCleaner won’t open since recent Windows Update

    You can use BBCodes to format your content.
    Your account can't use Advanced BBCodes, they will be stripped before saving.