• Clear Disk Info Warning Status on SSD

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    Micron Acadia 256G SSD M.2 in … HP Desktop purchased Feb 2019 SSD/HDD combo

    Clear Disk Info shows a Warning Staus in the SSD heading and I see an Orange color for — Command Timeout Count — 5356 (should be -O-) … Count of Aborted Operations due to HDD Timeout.

    The HDD page SHOWS -O- for Command Timeout Count – AND – the 5356 Command Timeout Count on the SSD pageis the SAME Number as — Power Cycle Count – (# times turned Off). Computer almost always SLEEPS overnight Vs Off.

    Any evaluation thoughts are appreciated… Imgur links below….

    W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / HP Envy Desk-Ethernet - SSD-HDD/ i5(8th Gen) 12GB / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU=0

    Viewing 9 reply threads
    • #2457158

      I thought perhaps you might find the issue is with the operating system – it could be the drive has been told to effectively cease operation so the motherboard can power down the system but Windows had a command in the queue which wasn’t finished (used to happen way back with spinning platter drives with remapped sectors in the first / last track). Of course it could also be the firmware in the drive is a bit flaky and isn’t completing the tasks in the expected order..

      Not exactly what you want (this issue is power up errors) , but look for this sort of article with your drive model, machine model and firmware and see if anything legit falls out of google…. or maybe your issue manifests differently if it’s not an OEM fitted drive. You could be left with the one way trip to fixed or completely broken.. so be prepared for the latter.



    • #2457198

      Clear Disk Info is not to be use or trust.

      Use portable CrystalDiskInfo

      See discussion : https://www.askwoody.com/forums/topic/our-world-is-not-very-s-m-a-r-t-about-ssds/

      2 users thanked author for this post.
    • #2457201

      That disk seems to be around 2 years old (based on 2 hours per day powered on), but it has written 333 Petabytes (333 million GB).

      I don’t believe those figures from a home PC.

      Post the figures from CrystalDiskInfo so we can compare.

      cheers, Paul

      1 user thanked author for this post.
    • #2457225

      You might get more accurate results for the Micron SSD using Micron’s Storage Executive Software.


      Win 10 home - 22H2
      Attitude is a choice...Choose wisely

      1 user thanked author for this post.
    • #2457271

      Crystal Disk is All Green although the Current – Worst Values are Non-intuitive to me (ie) Command Timeout Total: Current 100 Worst 100 ( 100 is the Worst it can get OR the Worst Value Recorded to date?) …( Raw Value 5358 is about Same as Clear Disk 5356). So I still don’t know where this stands.

      I WILL install the Micron App IF necessary (thnx mledman) but assume its a couple hundred MB (mystery what disk space it occupies) , so “as needed”.

      Thanks to all who replied!!

      W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / HP Envy Desk-Ethernet - SSD-HDD/ i5(8th Gen) 12GB / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU=0

    • #2457272

      If the vendor supplied utility for their SSD shows anything other than “OK” for any of the SMART stats, it’s time to go shopping for a replacement SSD.

      Windows 10 Pro 22H2

    • #2457281

      I’ll close this out with the MICRON App data showing – OK — Clear Disk Info to be removed. Total LBA’s shows 73,390,633,447 Sectors Written and Endurance is supposed to be 120 TB Written.

      Thanks again for the Replies!! …..

      W10 Pro 22H2 / Hm-Stdnt Ofce '16 C2R / HP Envy Desk-Ethernet - SSD-HDD/ i5(8th Gen) 12GB / GP=2 + FtrU=Semi-Annual + Feature Defer = 1 + QU=0

      2 users thanked author for this post.
    • #2457333

      The “Command timeout count” from Clear Disk seems to match the “power cycle count” from the other 2 apps, although the Micron app shows this as “command timeout” as well.
      Once again, we find Clear Disk seemingly providing misleading information.

      cheers, Paul

      1 user thanked author for this post.
    • #2457358

      Just a comment – if you use Crystal disk info (or at least he portable one I downloaded more than a while ago) the on screen actually can be a bit misleading beyond the interface colour change. If you do file > save(text) it reads better.. Attached mine with some redactions as an example.

      Looking at the results you’ve got I’d be wary. I would read that as the drive is working fine in itself, in that no electronic part is defective, but given the program fail count I’d still look out the firmware if you have issues and newer firmware is offered by the right source, and check the power supply to the drive, which in this case means maybe take it out (the procedure will be in the manual, remember to ground to the  case metalwork anyway.) literally look at the connector and drive and check the areas that connect are clean before reinstalling it (clean with IPA and let it dry, but only if the surfaces look suspect – a fibreglass pen is needed to do the board connector justice and they take a while to dry out.).

      Sometimes the physical equivalent of switching it off and on again can effect similarly unlikely remedies for no apparent reason..


      1 user thanked author for this post.
    • #2457454

      Clear Disk Info does work better on traditional drives, yes I see some bugs here. The reporting of S.M.A.R.T values even though having a standard attribute number and name, some the reported data may only have meaning to the manufacturer (for now) or displaying the right result requires special interpretation by the software.

      Glad the Micron utility provides useful information for you, the fact your SSD is reporting the data for two very different is weird.

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