• computer boots to RECOVERY see attachment

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    #2639553

    computer is 10 yr old Dell XPS 2720 AIO
    W10 pro 22H2 likely updated with Jan 2024
    patient is some distance away so I’m likely to provide help over phone or chat,
    how to start?

    I’ve watched several videos and guessing the solution lies with bootrec commands
    will that get us a working driver?
    The only thing done so far is to talk them through command prompt to turn OFF
    auto repair with set recoveryenabled NO, now it boots as per att pic and if left
    alone pc shuts down within several minutes.

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    • #2640003

      I’d suggest doing an over-the-top repair install from an ISO.

      https://www.tomshardware.com/how-to/fix-windows-10-repair-install

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    • #2640149

      And hope the disk is OK. Worth checking the SMART data on it.
      2 utils in this post.

      cheers, Paul

      1 user thanked author for this post.
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    • #2640239

      I’d suggest doing an over-the-top repair install from an ISO.

      https://www.tomshardware.com/how-to/fix-windows-10-repair-install

      but the problem computer will NOT boot into windows, my understanding is that this won’t work, am I wrong?

      • #2640249

        Yes, you are wrong.   🙂
        When you boot from a Windows USB and select install, Windows checks if you already have Windows. If so it gives you options.

        cheers, Paul

        2 users thanked author for this post.
        • #2641030

          When you boot from a Windows USB and select install, Windows checks if you already have Windows. If so it gives you options.

          It gives you two options…

          1. Upgrade (keeping all files and data).
          2. Custom (aka clean install).

          However, when selecting Upgrade, the following screen tells you that it’s not an option when booting from install media, and to restart Windows and run it from there.

           

           

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    • #2645895

      When you boot from a Windows USB and select install, Windows checks if you already have Windows. If so it gives you options.

      It gives you two options…

      1. Upgrade (keeping all files and data).
      2. Custom (aka clean install).

      However, when selecting Upgrade, the following screen tells you that it’s not an option when booting from install media, and to restart Windows and run it from there.

       

       

      yes, I ran into the same thing.

      most of the options under F8 end up back to the corrupted driver (1st attachment).
      Any more suggestions are welcome.
      I now have the computer in my possession.
      The primary objective is still to keep data as owner is unsure of File History
      backups, they do not appear to be recent. To that end, can we verify the status of the HDD in place?

    • #2645986

      I don’t want to appear rude but I would recommend to recover what you can and advise the purchase of a new / recon PC. 10 years, the machine has served well but time to go to PC gods in the sky …. Best of luck !

      • #2645989

        recovering what I can is what I want to try first, looking for ways to get by that driver issue.
        I can get into repair then command prompt from a bootable w10 22h2 usb
        are there repair options to fix or replace that bad driver?

    • #2646041

      are there repair options to fix or replace that bad driver?

      You could try using PnPUtil

      https://www.thewindowsclub.com/update-drivers-using-command-prompt

       

       

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    • #2646188

      I would boot from a backup app recovery disk and attempt to make an image of the internal disk to a USB disk. After that you can play.

      can we verify the status of the HDD in place?

      There are several 3rd party boot disks that have HD test utilities on them, but it does rely on having a suitable disk driver on the boot disk. Odds are good for a 10yo Dell.
      Try: https://www.ultimatebootcd.com/

      cheers, Paul

      2 users thanked author for this post.
    • #2646216

      I would boot from a backup app recovery disk

      If you can give me the steps to create this on a USB stick I’ll try that first.
      I have a bootable usb created from ISO windows 10 22H2.
      It has the two options (mentioned earlier) after clicking Install Now, and at the
      bottom left there is a “Repair your Computer” option that provides access to CMD Prompt that may provide some tricks I’m not familiar with.

    • #2646223

      Depends on your backup software, but there will be a menu item to allow creation.

      If you don’t have backup software on your machine (why not?) then one of these should be fine.
      https://www.minitool.com/backup/system-backup.html
      https://www.paragon-software.com/free/br-free/

      cheers, Paul

    • #2646551

      I opted to reinstall windows losing apps and data.
      Owner has a locked external hard drive that had satisfactory data backup.
      Thank you all for your help.

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