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  • Computer running very slowly – SynTPHelper error?

    Home Forums AskWoody support Windows Computer running very slowly – SynTPHelper error?

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    This topic contains 3 replies, has 4 voices, and was last updated by  satrow 11 months, 2 weeks ago.

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    • #215293 Reply

      Morty
      AskWoody Plus

      My son just wrote me that his computer was running very slowly. So he shut it down. It eventually gave him the window that says SynTPHelper (see image attached).
      Then when he turned it back on, it gave him the other full page warning (image attached).

      I Googled SynTPHelper  and it seems like a normal pointing device driver.

      I just told him to reboot (again) and the same thing happened. And he’s afraid to press “Continue.”

      Any suggestions?

      dllhost_2018-09-05_13-03-18

      dllhost_2018-09-05_13-04-12

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    • #215306 Reply

      MrJimPhelps
      AskWoody_MVP

      I moved this post to the Windows forum – you’re likely to get more help here than where it was.

      Group "L" (Linux Mint)
      with Windows 8.1 running in a VM
    • #215319 Reply

      Microfix
      Da Boss

      Hi Morty, What OS (version) is on the computer?
      If he types msconfig.msc in the run box, (windows logo with R)  he can configure the startup by excluding the offending SynTPHelper.exe, then restart the PC.

      more info on msconfig

      Then run an AV scan should it start without the errors.
      When was the last time he updated his graphics card drivers? nvidia per chance..

      ********** Win7 x64/x86 | Win8.1 x64 | Linux Hybrids x64 **********

    • #215450 Reply

      satrow
      AskWoody MVP

      Looks like two different issues, connect a USB mouse before starting it and click OK when the message appears. Test that the notebook is usable, check for related errors logged in Windows Management/System and Reliability History reports.

      The power supply might have been inadvertently switched for one with lower output, from a similar notebook with a lower powered Celeron CPU or no 3rd party graphics chip – ask whether that’s possible. Check the Serial # and codes/Wattage given on the PSU.

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    Reply To: Computer running very slowly – SynTPHelper error?

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