• Computer running very slowly – SynTPHelper error?

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    #215293

    My son just wrote me that his computer was running very slowly. So he shut it down. It eventually gave him the window that says SynTPHelper (see image attached).
    Then when he turned it back on, it gave him the other full page warning (image attached).

    I Googled SynTPHelper  and it seems like a normal pointing device driver.

    I just told him to reboot (again) and the same thing happened. And he’s afraid to press “Continue.”

    Any suggestions?

    dllhost_2018-09-05_13-03-18

    dllhost_2018-09-05_13-04-12

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    • #215306

      I moved this post to the Windows forum – you’re likely to get more help here than where it was.

      Group "L" (Linux Mint)
      with Windows 8.1 running in a VM
    • #215319

      Hi Morty, What OS (version) is on the computer?
      If he types msconfig.msc in the run box, (windows logo with R)  he can configure the startup by excluding the offending SynTPHelper.exe, then restart the PC.

      more info on msconfig

      Then run an AV scan should it start without the errors.
      When was the last time he updated his graphics card drivers? nvidia per chance..

      "-rw-rw-rw-" extreme computing
    • #215450

      Looks like two different issues, connect a USB mouse before starting it and click OK when the message appears. Test that the notebook is usable, check for related errors logged in Windows Management/System and Reliability History reports.

      The power supply might have been inadvertently switched for one with lower output, from a similar notebook with a lower powered Celeron CPU or no 3rd party graphics chip – ask whether that’s possible. Check the Serial # and codes/Wattage given on the PSU.

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