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  • Continous CAC Pin prompts

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 Continous CAC Pin prompts

    This topic contains 4 replies, has 3 voices, and was last updated by  jabeattyauditor 2 weeks, 3 days ago.

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    • #2008098 Reply

      anonymous

      Ever since the October updates for Windows 10, I keep getting prompted over a dozen times to enter my pin for my CAC. I’ve heard that if I remove the update, the problem goes away. How can one report this problem to Microsoft? It’s very annoying and could cause me to lock my CAC out if I enter my pin wrong more than three times.

    • #2008112 Reply

      PKCano
      Da Boss

      What version of Win10 are you running and what updates were installed in October?

    • #2008127 Reply

      anonymous

      1809 and specifically it’s KB4519338. I should also mention, this is when accessing my military email via OWA. My system is managed by my IS dept and they are not likely to remove the KB.

      Furthermore, I’ve since had the November updates applied and saw no change in the behavior.

      • #2008132 Reply

        PKCano
        Da Boss

        If you system is managed by your IS department, you probably don’t have the privileges to make the changes yourself. You will most likely have the best results if you let them handle the situation.

      • #2008165 Reply

        jabeattyauditor
        AskWoody Lounger

        1809 and specifically it’s KB4519338. I should also mention, this is when accessing my military email via OWA. My system is managed by my IS dept and they are not likely to remove the KB.

        Furthermore, I’ve since had the November updates applied and saw no change in the behavior.

        Use a web-based tool like Zoho Assist (or something similar) to remote into a PC/laptop at home, then hit your .mil OWA from there.

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